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1,082 Reviews of Edmond Hyundai - Service Center
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March 19, 2021
Tanner was very friendly & kind & took care of everything. Manny drove me to work and picked me up at the end of the day. We had a pleasant visit on both trips. The whole process was well organi everything. Manny drove me to work and picked me up at the end of the day. We had a pleasant visit on both trips. The whole process was well organized. More
by CPARKER4
Verified CustomerEmployees Worked With
Tanner Summy
March 18, 2021
I recently brought in my 2019 Santa Fe to Edmond Hyundai for service. My service advisor, Vincent Merchant was very helpful and extremely thorough in handling my service needs. My vehicle was expertly repai for service. My service advisor, Vincent Merchant was very helpful and extremely thorough in handling my service needs. My vehicle was expertly repaired and ready for pickup ahead of schedule. I would recommend Edmond Hyundai to all my friends and neighbors. More
by R. Mestre
Employees Worked With
Vince Merchant
March 18, 2021
First service advisor wasn't wearing a mask and refused to put one on when I asked about his mask. Tanner Summy my second service was wearing his mask a provided excellent customer service. to put one on when I asked about his mask. Tanner Summy my second service was wearing his mask a provided excellent customer service. More
by ztfunk
Employees Worked With
Tanner Summy
March 18, 2021
I have purchased a vehicle from Edmond Genesis. One reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the la reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the last two week period they have set appointments to pickup or drop off my vehicle and have NO SHOW/NO CALLED 2 out of 3 times. They claim to field text messages so you can inquire as to the status of the repair. Texts to them with questions were ignored. I called to complain and was told a manager would call me back. They never bothered to call back. Also, earlier this year I had attempted to work with them on a collision repair/warrantee repair. I was assured they could coordinate both and made plans around their promises. After turning in the vehicle for repair, days later I got a call saying that the vehicle was ready and that the collision repair would have to be done separately. Edmond genesis has a problem keeping appointments & over promises while under delivering. Editing review because this service center failed to fix car on first try. Had to return the car for another 2+ week visit. Again zero communication and poor customer service abounded. More
by elanon
March 18, 2021
Excellent, efficient & timely service. I felt as if I was appreciated as a customer. I appreciated the courtesy rides to take me home during service & picking me up when service was completed. was appreciated as a customer. I appreciated the courtesy rides to take me home during service & picking me up when service was completed. More
by FANTASYBA2000
Employees Worked With
Wesley Baker
March 18, 2021
I made a appointment to get my oil change done. And I really appreciate Tanner who met me at the car was super polite and they were super quick at getting my oil changed. Thank you for being a wonderful really appreciate Tanner who met me at the car was super polite and they were super quick at getting my oil changed. Thank you for being a wonderful dealership who actually cares about its customers. More
by ANGIEDECKER13
Employees Worked With
Tanner Summy
March 17, 2021
Was told when I bought car that I would get a carwash everytime I brought my car in. I had to ask for it. Paid for the BGfuel additive and then I keep getting emails that I refused the service. Ugh!! The everytime I brought my car in. I had to ask for it. Paid for the BGfuel additive and then I keep getting emails that I refused the service. Ugh!! The wiper pump lose was clearly pinched and sliced open but was told it was rodent damage and the price to fix was$297. Really? I did refuse that service and my husband fixed it in 5 minutes as soon as I got home. This is the 4th car (3 new and 1 used) that we have bought from Edmond Hyundai. Because of service issues in the last 1 1/2 years, probably will be our last. More
by KELLYEYE68
Employees Worked With
Lawson
March 16, 2021
Super fat, very polite, very friendly, Tanner was great to work with! Definitely will be back for all my service! Thanks to everyone at Edmond Hyundai! to work with! Definitely will be back for all my service! Thanks to everyone at Edmond Hyundai! More
by Hannah
Employees Worked With
Matthew Essington, Vince Merchant, Wesley Baker, Justin McMillan, Kendall Taft, Tanner Summy, Stephen Merideth, Chad Dear, Ashley Shinault
