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1,082 Reviews of Edmond Hyundai - Service Center
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June 05, 2021
Not any communication back to me about the car. I ordered a new part and received no communication if it was in. Window repair for a recall was performed but the interior piece of the whole door is ordered a new part and received no communication if it was in. Window repair for a recall was performed but the interior piece of the whole door is now loose and wasn't placed correctly. More
by Joeinokc
Verified CustomerEmployees Worked With
Don't rem
June 04, 2021
Justin did a good job explaining my service options and they took care of everything quickly. They replaced my burnt out headlight and also checked the wiring to make sure there were no other problems. they took care of everything quickly. They replaced my burnt out headlight and also checked the wiring to make sure there were no other problems. More
by MUSICWMS
Employees Worked With
Justin McMillan
June 03, 2021
Quite possibly the WORST service experience I have EVER had on any of my dozens of vehicles over the past 40+ years. I was told the tech "..could not duplicate the problem" ( bad wheel bearings) - kind o had on any of my dozens of vehicles over the past 40+ years. I was told the tech "..could not duplicate the problem" ( bad wheel bearings) - kind of hard when the mileage IN is the SAME as the mileage OUT as shown on the ticket ( Really helps if you take the time to actually drive the car so you can hear the grinding noise...). Ticket also stated they 'greased the bearings'.... I wonder how this is possible in a SEALED UNIT? As for the thousands of dollars in "Required Work" on my car, they didn't even bother to check my service history to see what had been done and when !! And I won't even get into the detail of the services that I was told were " required Immediately" - including system flushes that are NOT EVER NEEDED on my particular vehicle or a 4 wheel alignment - that I had just had!!! As a loyal customer for over 10 years, I used to trust the service department at Edmond Hyundai... but this is not the first time they have stated my car needed services that it did not :-( And when I emailed and called Luke, the general Manage about this and the potential damage to their reputation- crickets... Silence and untruths speak VOLUMES.... More
by Long Time Car Guy
Employees Worked With
Vince Merchant
June 03, 2021
Been having my Genesis serviced here since moving to Edmond three years ago. It has been a good experience and am pleased with the work done; also glad to see that the dealership is remodeling and expa Edmond three years ago. It has been a good experience and am pleased with the work done; also glad to see that the dealership is remodeling and expanding the facility. More
by dfeldmann60
Employees Worked With
Justin McMillan
June 03, 2021
First oil change with my 2020 Sante Fe and it went great. Great customer service. Friendly and kind. Can’t wait to see the new remodel of facility when completed. Great customer service. Friendly and kind. Can’t wait to see the new remodel of facility when completed. More
by birdiemike7
Employees Worked With
Tanner Summy
May 31, 2021
The recall for my car is still not fix. I also purchased BG full additive and not sure that they actually put it in because the next day I went to put gas in my car there was a spider web that was connect t BG full additive and not sure that they actually put it in because the next day I went to put gas in my car there was a spider web that was connect to the gas door untouched. More
by KNUCKLES
Employees Worked With
Andrew Morgan
May 31, 2021
I brought my 2020 Santa Fe in to have a two hitch (no harness) installed. I had called the week before and spoke with both the parts and service departments to first verify the part was available and sec harness) installed. I had called the week before and spoke with both the parts and service departments to first verify the part was available and second schedule to have it installed. I arrived on the scheduled date and time and was immediately checked in by Andrew who verified I was having a hitch installed and said he'd contact me as soon as it was ready. Four hours later I return to pick up the vehicle and that when things began going sideways. When Andrew started the check out process he noticed "an issue" and had to go to the garage to to speak with the service technicians. Apparently they had installed the harness even though it wasn't on the work order. Red flag number one. Next he quizzed me about if I had received a quote and "pre-paid" for the hitch when I had called the week before because according to his paperwork the hitch was a "special order". Red flag number 2. I informed him that "no I wasn't given a quote for the job, but was told by the part guys that the part would be $385 and if I wanted to schedule it he would put it on hold for me", so he transferred me to the service department and we schedule the job. Andrew then verified that I was never quoted the number of hours for the job which I hadn't been. Red flag number 3. At this point he informs me that the labor for the install would be 3 hours for approximately $500 on top of the cost of the part making the total bill roughly $1,000. I told him that was totally unacceptable and proceeded to show him why. At this point I showed him the Hyundai app accessories page with Edmond Hyundai selected as my dealership. On the page it clearly shows the Tow Hitch for a 2020 Santa Fe for a cost of $568 labor included. After a minute or two of consideration, Andrew proceeded to go discuss the matter with his Service Manager. Before long, the Service Manager (I forget his name) returns with Andrew and admits that there was a breakdown in process when I first dropped the car off, meaning the work order should not have been processed without a pre-approved quote at which he asks "what can we do for you?" I immediately show him the Hyundai app page and told him "this is what I came in ready to pay today. Honor that price." He read the page over and without hesitation or debate Immediately approved the job at the price advertised on the web app. That's a long story, but I wanted to illustrate that what could've been a very touchy encounter in my opinion, was resolved quickly and sensibly in a customer friendly manner by a Service Manager who understands the long term value of customer experience over the short term gains in a one-time encounter. This Service Manager saved this review from be a one star experience and instead I'm rating this experience 5 stars. More
by sni4169
Employees Worked With
Andrew Morgan
May 30, 2021
The oil change took a bit longer than normal. They offered oil and gas additive. I missed their call and couldn’t get through on the phones. I walked back over to let them know about additive. offered oil and gas additive. I missed their call and couldn’t get through on the phones. I walked back over to let them know about additive. More
by MISSAANNCHIC
Employees Worked With
Vince Merchant
