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Edmond Hyundai - Service Center

Edmond, OK

4.3
1,082 Reviews

1,082 Reviews of Edmond Hyundai - Service Center

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July 23, 2021

It took 2.5 hours for an oil change when I was told it would take 1 hour and 15 minutes max. Very disappointed- not normal for them. More

by kayladuffle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manny
Aug 13, 2021 -

Edmond Hyundai responded

Hello, there. We are very sorry about the long wait for your vehicle. That is not a typical time frame for us... please accept our apology and come see us again!

July 22, 2021

Manny kept me informed about what was wrong with my car thru out the day. He genuinely cared that I needed my vehicle back ASAP. I highly recommend taking your vehicle here for service, they are top notch More

by shannon.davis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Glavan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neko Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny in Auto repair, Dallas Morgan, Vince Merchant, Josh Payne, Justin McMillan, Tanner Summy, Stephen Merideth, Joshua Couch
July 22, 2021

I came in for 75,000 mile service. The maintenance that was performed was needed, but seemed over priced. There were other service recommendations, but were also way more than I was willing to pay. I can g More

by SHAWNTZE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vince Merchant
Aug 13, 2021 -

Edmond Hyundai responded

Hello, thank you for your feedback. Our service prices vary depending on the vehicle and the issue. We try to give our clients the best possible price!

July 20, 2021

Service team was great. I needed a new air filter and they were able to provide pictures for me. They also noticed a nail in the side wall of my front tire. More

by ALLIE.PATTERSON.K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Merchant, Justin McMillan, Tanner Summy, Stephen Merideth
July 16, 2021

The service is great, the staff is great! Billy helped me out with test driving the car, and George was a great financial manager! I was well taken care of! More

by ECAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
July 16, 2021

Brought car in for oil change & tire rotation. Asked Vincent to add check the back right tire for slow leak in air. When completed I asked if they checked the tire. Vincent’s answer was “we put in the r More

by scwunder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vince Merchant
Aug 13, 2021 -

Edmond Hyundai responded

Hello. We take your review very seriously... this has been brought up to our customer service team and the general manager. We do take our customer's needs into account. Often times the GM is not available for a phone call because he is assisting others but every call is important... we appreciate your feedback because it makes us a better, stronger team. We are always trying to improve our service. We are sorry for your experience and do hope you give us another shot.

Aug 13, 2021 -

scwunder responded

I will give you one more chance. There was nothing in your reply to indicate that a manager would be made available to customers when a problem occurs in the future. Also nothing to indicate “putting the right amount of air in the tire” was a way to check a tire for problems that would cause a tire to leak air. If you ‘don’t do tires’ just say so.

July 15, 2021

Not much was done on this first round, as the part I need it on back order. Once the main problem is corrected, I can give a better response. More

by hopper.kasey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Summy
July 14, 2021

All I can say is that my experience with this dealership was awesome. My Tech (CW6) was very helpful and respectful. I Went home happy. More

by rosalind.riga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian White
July 14, 2021

I recently had an appointment for my first oil change in my new car. The experience was wonderful, communication was great, it was quick, and I was able to return to work within an hour. More

by rachaelkluge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Summy
July 13, 2021

Car has been working fine since being serviced. Everyone was friendly and accommodating. The checkup was done in a timely manner. Overall, a positive experience. More

by SMAGRILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Merchant, Justin McMillan, Tanner Summy, Stephen Merideth
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