Edmond Hyundai - Service Center

What should have been no more than an hour with an appointment time for an oil change and tire rotation ended up being closer to 5 hours before my car was finished. A week after purchasing my car the appointment time for an oil change and tire rotation ended up being closer to 5 hours before my car was finished. A week after purchasing my car the paint started to peel off the bumper and the service department still has not fixed it after owning the car now over 3 months. Just since my oil change it’s been over 3 weeks and I was told the part was ordered and would be there in 3-5 days and someone would contact me to set up the appointment for the repair yet no one has bothered to contact me. The sales department and finance were great but the service department needs to improve. For as long as it took I should have been given the oil change additive for free but still had to pay $19.50 after being there nearly 5 hours, not impressed with the service department at all. More

Unfriendly, dishonest, usually will not return a call when requested, never a wash with service as is shown in ad when requested, never a wash with service as is shown in ad More

They were true to their words. Anything they said they would do they delivered but quality not so much. Paper work had delays. (Not major delays). They even send a person to my home so I could sign some would do they delivered but quality not so much. Paper work had delays. (Not major delays). They even send a person to my home so I could sign some papers.very good service 5 star so far. I tried use life time car wash deal that they offer. somehow during car wash my car got scratched. Right away I got offered touch up to fix scratches. I was frustrated but at the same time situation was understandable and they are offering solutions to fix the problem. So far so good. 4 star rating. However scheduling to touch up was a headache. I had to call so many times to be put in a schedule. 30 min. buffing job took more then 2 days and I had to go to business trip and I didn't want to put 1k miles on a provided loaner 2022 elantra. After calling several times they rushed my buffing job so I wouldn't have to use loaner vehicle for business trip. When I revived my car 3 out of 5 scratches were fixed. Down to 3 starts. A Week later I washed the car by hand and areas where they used buffing material were all cloudy including chrome trim. Cloudy like someone run a fine sandpaper on clear coat paint. So ended up buffing all the areas that they buffed a week prior. Spent 4+ hours for a job should have taken only 30 minutes if it was done correctly on the first time. Down to 2 stars. More