Edmond Hyundai - Service Center

Sent mixed messages about whAt my car needed or didn’t need. Couldn’t locate my ticket then they didn’t charge me for a service and hounded me about paying it after telling me it was included. Was not o need. Couldn’t locate my ticket then they didn’t charge me for a service and hounded me about paying it after telling me it was included. Was not offered a shuttle to go over to waiting area had to walk in 100 degree heat. The customer service has dropped significantly since I bought my car I 2018. This may be the last time I purchase a vehicle here or recommend them to someone. More

Service tech was professional, and explained everything that they would do. When car was ready for pickup he went over things that needed attention. The wait was short and it was a good experience. that they would do. When car was ready for pickup he went over things that needed attention. The wait was short and it was a good experience. More

Great customer service. Car was ready when they said it would be. Very happy with Brendon Mack. Car was ready when they said it would be. Very happy with Brendon Mack. More

The service was excellent and my pickup was done in a timely matter. I highly recommend!! timely matter. I highly recommend!! More

Efficient, friendly, safety-first every time. Easy to schedule services. Customers come first for service. Easy to schedule services. Customers come first for service. More

Good service, I was in at the allotted time and they didn’t take long. Friendly people. didn’t take long. Friendly people. More

Manny, our serviceman, was friendly and got to right away. He answered all our questions and took care of our oil change with a complimentarycar wash. Very satisfied. away. He answered all our questions and took care of our oil change with a complimentarycar wash. Very satisfied. More

The wait took one point five hours which was accurate to how long they saidnit would take. how long they saidnit would take. More

Not pleased. We scheduled an appt for oil change and when we arrive we are told it will be about 2 hours to complete our service. Why even make an appt? I can go We scheduled an appt for oil change and when we arrive we are told it will be about 2 hours to complete our service. Why even make an appt? I can go to Porters and get my oil changed without leaving my car and done in less than 10 min!! We would not come here for service , but are required to do that the “engines for life” program is active. More

Zero stars! I waited until I went for 3 oil changes before I made a review, each time was a disaster. The first visit the service advisor never gave me an oppor I waited until I went for 3 oil changes before I made a review, each time was a disaster. The first visit the service advisor never gave me an opportunity to approve the additional work that popped up on my phone, after waiting well over 90 minutes I decided that I'll just get it on the next one, same thing occured the next time, I stated the services I needed, but they still were not performed, I wasn't charged, but I took a half day of work off to get the things I wanted performed and after 120 mins the 2nd time still had services that were not performed, and no oil sticker reminder placed on upper windshield. The 3rd time the SA never spoke with us about the extra services, so it took over 3 hrs to get an oil change and cabin air filter changed. The SA never came over to tell me that my car was finished, after waiting over 3 hrs after I arrived I walked over to the SA and apparently my car was finished 30 mins earlier. After changing the cabin air filter my a/c fan sounded like a wombat fighting a wolverine. I removed the debris myself, and another thing common practice is to also check all the other fluids, windshield washer ect. nothing else was obviously checked/serviced. I will never go back to this service department, nor purchase a car from here EVER! More