Edmond Hyundai

I bought my 09 Sonata that I saw on www.edmondhyundai.com. This dealership is very straight forward. They answered all my questions, and did not play any games. They offered me drinks a www.edmondhyundai.com. This dealership is very straight forward. They answered all my questions, and did not play any games. They offered me drinks a half a dozen times. Finance was very easy to work with. This dealership is definately one that focuses on good customer service. More

OK, were do i start? My husband and I went on on April 18, 09 to purchase of first new car. when we got there we was greeted by a salesman. He asked us what we were looking for and we told him that we nee 18, 09 to purchase of first new car. when we got there we was greeted by a salesman. He asked us what we were looking for and we told him that we needed to be able to keep our payments within a certain price range. We found the 2009 Elantra and I fell in love with this car. We then went inside and sat down to discuss our options. He left to talk to the manager and came back with a couple of options. We decided on the 60 month option and he had us sign the worksheet that he wrote on and sent us to finance. We sat with the finance department and of course they offer you all the extra warrenties. We asked him if we took the extended warrenty would the the payment change or the length of the loan change. He told us the payment would go up alittle but not the length of the loan. My husband asked him three or four times throughout the conversation, are you sure and he said yes. So we agreed, signed the paperwork, and left with my new car. Then last week we get our payment books and the loan is for an extra 7 months. So I called to talk to the finance guy and he was at lunch so i left my name and number, couple days later, no call, so i called a couple more times and still no returned phone call. Then my husband and i went down there thinking maybe we could talk to him. Well of course it was his "off" day. So we asked to speak to a manager. Well we were told that he had already left for the day. We asked if he had a General Manager and he actually told us that he lives in Florida and we cant talk to him. We spoke to another person in the finance department and explained to him what happened. He told us that he wasn't there so he cant not speak on the other guys behalf. He told us that the loan had already gone to the bank so there wasn't anything he could do about it. He asked us what exactly was it that we wanted. My husband said we just want you to "make it right" He told us that he would have to talk to the mananger the next day and asked me to call him back around noon. I called him back the next day and asked him if he had talked to anybody. He put me on hold for a few minutes and then got back on and then asked me "what exactly do you want us to do?" I said just make it right. I know you cant go back on the loan but at least make it right. He asked me again and I told him it shouldn't be about what we want them to do it should be about what they want to do to make it right. He then put me on hold for a few nore minutes and when he came back he changed his attitude and said you know you signed the paperwork, the loan is at the bank there really isn't anything that can be done. By then I was amazed at the run around we were getting and said you know what forget about it. It's apparent that nobody cares that we were done wrong and nothing is going to be done about it. I told them that we will not ever buy another car from them, we will not bring my car in there for service and will NOT recommend them to anyone!!! He started acting like he cared and said no we dont want to lose your business let me see what I can find out and I will call you back. Can you believe, I have yet to receive that phone call. More

We were victims of Spot Delivery Scam and financing fraud. The dealer was the most unethical, unprofessional and unlawful that I have ever experienced in my 40 years of car ownership. We lost our tra fraud. The dealer was the most unethical, unprofessional and unlawful that I have ever experienced in my 40 years of car ownership. We lost our trade in, the car we were "approved" to purchase and thousands of dollars in CASH! We now are forced to hire an attorney and hope to prevent others from being robbed by these crooks! BEWARE! PLEASE! More

Worst buying experience in my life. My family went in Worst buying experience in my life. My family went in looking for an 2007 AWD Limited Santa Fe, which was unavailable at the dealership. They tried Worst buying experience in my life. My family went in looking for an 2007 AWD Limited Santa Fe, which was unavailable at the dealership. They tried to sell us a FWD however I was taking none of the "Oklahoma doesn't require an AWD" talk. I test drove a FWD and the dealership was able to locate an AWD in Texas. They brought a price to the table, which we assumed was the MSRP of the car. They gave what appeared to be an excellent deal on the car and so we decided to take the deal and the dealership said that the car would be here in 72 hours. I came home and found out that the car's actual MSRP was much less than what they said it was. I called the dealer and asked where the extra charge was coming from. The salesperson was unable to give me an answer. A few days later they call us telling us to come in and they would "try to come to a deal," however, all they tried to do was reason that the price that we were paying was good, telling us that the extra charge was coming from the freight charge (and later they told us it was the service charge for cleaning the car). Also, the car never came to the dealership in the 72 hours that they said it would. We sent a letter stating that because the car has not come in the 72 hours that they were breaking the terms of the verbal agreement and therefore we would not be buying the car. Also, we stated we wanted the trade-in car back in it's original condition. A few days later they called us and basically told us that we had to pay for the car before they would bring it to Oklahoma and because we haven't paid the 72 hour deal was invalid! Eventually, the sales manager, Phil, said that they would take us to court if we did not make good on the deal. Now, not 24 hours later, they tell us that we can come and get back the trade-in car. When we got there, the sales manager and the dealers all treated us as if we were the wrong doers. When we asked what happened to the emblem of the car, the sales manager told us to get out because he didn't want to talk to us anymore. The general manager wouldn't even see us!! In less words they told us to get off their property or they would call the police. More