Eddy's Toyota of Wichita

Paid over 4000. 00 for extended warranty that the salesman said covered bumper to bumper. Just called warranty place and only engine and transmission are covered. I h 00 for extended warranty that the salesman said covered bumper to bumper. Just called warranty place and only engine and transmission are covered. I have only had the vehicle 4 months and had to pay over 700 for a diverter valve. Salesman flat out lied More

Nice service process. Communication seems good. Outcome was good. It’s expensive, but if you have problems, they don’t resort to guessing. Communication seems good. Outcome was good. It’s expensive, but if you have problems, they don’t resort to guessing. More

I have been going to Eddy's for 40 years and have always been satisfied with the service I have received. While the service dept turnover seems high, I have always been impressed by the people and their kn been satisfied with the service I have received. While the service dept turnover seems high, I have always been impressed by the people and their knowledge. My latest service rep,Leeson, is always respectful, helpful and knowledgeable about my car and what I need to do to keep it in good running order. More

From the moment I called make an appointment for a service on my vehicle to the moment I drove out of the dealership I had great customer service. service on my vehicle to the moment I drove out of the dealership I had great customer service. More

Experience at eddys Toyota has always been good on the Nissan Titan I bought I wasn’t super impressed with the detail job inside it was filthy and hair everywhere upon bringing the truck home there was no Nissan Titan I bought I wasn’t super impressed with the detail job inside it was filthy and hair everywhere upon bringing the truck home there was no engine air filter and no signs of last oil change. More

I purchased an 03' Ford Explorer in 2014 from Eddy's Toyota and a 2016 Dodge Durango from Eddy's CDR in 2016. I had an excellent experience previously but as of March 3, 2022 things changed. My salesper Toyota and a 2016 Dodge Durango from Eddy's CDR in 2016. I had an excellent experience previously but as of March 3, 2022 things changed. My salesperson, Jared, provided a great sales experience but the follow through from him, his management team and the executive team has been unacceptable. I purchased a 2016 Chevrolet Malibu which needed work to be done due to a lug nut. I did not possession of the vehicle until March 10. I realized that the 2nd remote didn't work 3 days later. About two weeks later the check engine light came on. I communicated to the dispersion and he told me to bring it in to the dealership. I made him aware that I had already found the code was a P1101. However, since the light wasn't on when I brought it in, I had to bring it back when it was on. I brought it back when it was on and they told me that I had to come get the car and take it to the Chevrolet dealership. I scheduled another appointment when the light was on and they advised me that back in Feb that the tech noted that they couldn't resolve the issue and that it would have to be brought in again... but it wasn't addressed until now that I've purchased it. The customer relationship manager told me that the GM will not approve to fix it although this issue was prior to my purchase and brought to their attention within 2 weeks after I brought it to their attention. In a positive note, I did get my 2nd keyfob fixed. More

They were reasonably priced and great at communicating with us. We have no complaints and highly recommend this dealership. Excellent customer service! with us. We have no complaints and highly recommend this dealership. Excellent customer service! More

Customer support was top notch. They called me to tell me what all was found & suggested recommendations. When I went to pick up, service representative said mechanic felt it best t They called me to tell me what all was found & suggested recommendations. When I went to pick up, service representative said mechanic felt it best to wait on suspected leak until next service to Re-evaluate. They were honest & helpful. More

The representative went the extra mile to check to see if I had coverage on the leaky tire which I did. The result was the tire was replace at no cost to me. In addition the car was ready on time. I had coverage on the leaky tire which I did. The result was the tire was replace at no cost to me. In addition the car was ready on time. More

They were Fast and had good communication. They were also friendly. I was very pleased. They were also friendly. I was very pleased. More