Eddy's Toyota of Wichita

Will waste your time Got a call last night from Robert Pfannenstiel a sales representative telling me that he has a customer who is wanting to buy my truck posted on Crai Got a call last night from Robert Pfannenstiel a sales representative telling me that he has a customer who is wanting to buy my truck posted on Craigslist for $ 15,000 and wants me to come give him an hour of my time and he will make it worth my time so I get up early for me being a second shift worker and drive the 1 hr and 20 minutes to the dealer just to get a 7,000 offer on my truck mind you that he and the customer know that I have posted for 15,000 the truck in question is diesel so not only did they deliberately waste my time but my fuel as well they called me I didn't call them worst dealership experience I have ever had and I have bought several brand new and used cars trucks and suvs from several dealerships throughout the states during my time in the service. So I will not be doing business with this dealer or any other they own. More

Horrible experience I did not purchase/lease a new Corolla like I went to Eddys Toyota to do. I was on my way to close the deal we had made all to find out that they had I did not purchase/lease a new Corolla like I went to Eddys Toyota to do. I was on my way to close the deal we had made all to find out that they had sold the vehicle that I was on my way to pick! The communication skills of the salesmen that I had worked with for over a week on this issue were extremely poor. I am not happy with the service I received from the multiple dealers that I had to deal with. It was unprofessional and unorganized. I drove an hour and a half all to sit for two hours and get a run around when I was supposed to be just signing the papers to leave with my new vehicle. Never again will I rely on Eddys Toyota to help me. It was a waste of time and energy when I could have dealt with a different dealership. More

Very happy I recomend Dean Maxwell he was a huge help with no hassels. I got the car I wanted and my wife did to. The payments are low and great people there. I recomend Dean Maxwell he was a huge help with no hassels. I got the car I wanted and my wife did to. The payments are low and great people there. More

Dealership Downhill I've purchased a total of 4 cars from this dealer. My final car was purchased with a maintenance contract that, according to the finance person, was s I've purchased a total of 4 cars from this dealer. My final car was purchased with a maintenance contract that, according to the finance person, was so comprehensive that it even covered new tires if they blew out. After a month or so, I tried to take it in for an oil change and was told I had no such contract. I tried for 2 months to get the contract entered into the system properly and finally, all seemed fixed. I went in today and was told my maintenance contract was, in fact, just an oil change contract. Bait and switch. After getting very frustrated, the finance manager added an extra 10k miles to my contract. But I am less than thrilled with this dealer whose salespeople call repeatedly to get us to trade in vehicles we've had less than a year. Plus, they can't seem to even enter a code in correctly. I've lost all trust in them. If I ever buy another Toyota, I'll buy from someone else. More

Looking to trade in vehicle for cheaper paymemt! I got out of my 09 vehicle and got into a brand new Camry! I absolutely love it! The whole atmosphere was professional and a complete red carpet exper I got out of my 09 vehicle and got into a brand new Camry! I absolutely love it! The whole atmosphere was professional and a complete red carpet experience for the buyer! They really made sure they took care of me and got me the car I loved! Hands down greatest dealership! More

Used car with no service. We were looking for a small SUV when we arrived at Eddy's. A RAV4 was available so we test drove it. It seemed to be what we were looking for. Prob We were looking for a small SUV when we arrived at Eddy's. A RAV4 was available so we test drove it. It seemed to be what we were looking for. Problems began a few miles from the dealership. All sorts of maintenance lights came on so we pulled over an called. We were assured the vehicle had been serviced, but to make an appointment to have it rechecked. After making a third trip back we were finally told that the RAV4 had never been serviced and it needed quite a few things done to it. Never go to Eddy's. Lies and pressure. More

New Avalon 2015 It was a normal car buying process they offered way too little and then they went to the boss several times. We didn’t get a chance to drive the car w It was a normal car buying process they offered way too little and then they went to the boss several times. We didn’t get a chance to drive the car we were negotiating for, they had just offered us trade in information. When we went out to drive the new Avalon we looked at and it was gone so Mr. Roberts said take this one it is just like the other one. Both are in the same row and both are black/black. That was the lie they used to get us to buy a car. We test drove it and came back and said we like this car and talked about the amenities it has, and how nice they are. This is one of many times they could have told us the truth about our car. We left a deposit because we had to go to work. They said take the car you test drove home we will have your car (the one we never drove) clean and filled up so when you get here it will be ready for you. We came in did the paperwork got in and drove off only to figure out that this car didn’t have the amenities as the car we test drove. We called a few miles away from the dealership to ask how to turn on the navigation system and they informed us it doesn’t have it. Our sales person said we should have checked out the car before we signed the paperwork. It was missing several items we knew we were getting in our car because the only car we test drove had them in it. Still don’t have a resolution but Consumer Fraud has agreed to look into our case. They truly don’t care about you, it is all about getting you to buy a car even if they have to be deceitful. We just wanted to buy a car and they turned it into another story about crooked car salesman and the lies they are willing to go through to get that sale. More

Bad experience I've never been to a dealership so pushy. I don't like someone trying to convince me how great that vehicle is. I know what I want and if I want it I I've never been to a dealership so pushy. I don't like someone trying to convince me how great that vehicle is. I know what I want and if I want it I will buy it. both sales person and his manager were full of crap. Trying to convince you that you're getting a great deal when your not, what happen to honest people. I know we all have to make a living but not with lies, I think they need to gather all their sales personnel and retrain them. More

Unauthorized work We purchased our first Camry from Eddy's in 1998, and our second in 2004. We have always had our maintenance/work done here and have had few problems We purchased our first Camry from Eddy's in 1998, and our second in 2004. We have always had our maintenance/work done here and have had few problems with the service department. Yesterday I brought the car in for a routine oil change, and was shocked to see a $70.83 bill! I was told that the price included a tire rotation. This was done without my authorization, which did not make me happy. I cannot remember EVER having unauthorized work done on our vehicles at Toyota. In times past we have had our tires rotated at the store where we purchased them...what if this had been the case in this instance and had a needless tire rotation done? My suspicions are ever growing stronger that there is pressure on the service center to get as much work done on a vehicle that can be done. We are re-evaluating where we might have our car serviced. More

Service is pathetic. On March 29th of this year, my sun visor on my 2008 Camry wouldn't stay up. There was an "extended warranty" for this product issued within the last y On March 29th of this year, my sun visor on my 2008 Camry wouldn't stay up. There was an "extended warranty" for this product issued within the last year so I went in to have them replace the visor. (FYI, this is the second visor I have had replaced for the same issue. The first one was only two or three years after purchasing the car and before there was a "KNOWN" issue.) When I went in for my appointment, I handed them the letter for the extended coverage. They looked up the information and saw that I had purchased the car on March 8, 2008 and the warranty was only for "7 years since for usage". Because I missed my 7 years by 21 days, they refused to cover the replacement. I explained that this was the second one, so it really hadn't been 7 years, but since I had purchased the part and installed it myself, there was no record anywhere. Needless to say, I left WITHOUT having the work done. I'm now looking for a visor somewhere other than Eddys to replace myself. I will never go back to Eddy's again unless I have to for recalls. More