Back

Eddie Tourelle's Northpark Nissan

Covington, LA

4.7
512 Reviews

955 North Highway 190

Covington, LA

70433

Directions

By Type

512 Reviews of Eddie Tourelle's Northpark Nissan

January 31, 2024

The salesman was very professional, honest, and polite. He did not force the sale of the vehicle only the one I wanted. More

by ELVA.STIMAGE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Thomas
Jan 31, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you so much for rating your experience at Northpark Nissan! We are thrilled to have had the opportunity to serve you. Welcome to our Northpark family!

January 31, 2024

Dustin was very knowledgeable and never gave up he kept trying until he finalized sale. More

by tanyafrazier74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, Dustin Voinche
Jan 31, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you so much for rating your experience at Northpark Nissan! We are thrilled to have had the opportunity to serve you. Welcome to our Northpark family!

January 31, 2024

David Z is always helpful and efficient . Service department is the best ! Kudos to all that work in the back end of the place More

by Dbetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller, Joshua Sheridan, Jaime Snyder
Jan 31, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for taking a moment to rate your experience with us! We love serving you!

January 31, 2024

It took over 5 hours to complete our purchase of a new vehicle. This process needs some adjustments. Lots of time was wasted looking at colors in inventory on computer instead of out on the lot. Very fr More

by jffunnyfarm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley, Stephen Shockley, Madi Greer
Jan 31, 2024 -

Eddie Tourelle's Northpark Nissan responded

We will certainly review our processes and work to improve the flow of the car shopping experience. Thank you for that valuable feedback. We're happy you chose our store for your purchase and want to welcome you to our Northpark family!

January 30, 2024

Bad experience. A deal was made by phone. And after a three hour drive the deal was changed to a fee of some sort was removed from sticker price. $1500 less deal was More

by Dawnfortenberry
Recommend Dealer
No
Employees Worked With
Stephen Shockley, Stephen Shockley
Jan 30, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, we apologize for not completely exceeding your expectations during your family's car shopping at Northpark Nissan. Our team's entire purpose is to always deliver a completely satisfactory experience. Clearly we missed the mark and have several areas to address internally. You should always feel comfortable with our people and anything other than that is unacceptable. We appreciate you bringing this experience to our attention so we can best address these points of concern. We can do better and we will, because we know this doesn't properly reflect our company's values. Should you like to voice any additional concerns to our management team, please ask to speak with our General Sales Manager the next time you call.

January 30, 2024

The service department ALWAYS gives excellent customer service... Steve the service manager is the absolute best service manager ever... I've been buying Nissan vehicle since 1995! Steve, Walt, Richard, M More

by jesusjesusjesus120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Jackson, Walt Ladner, Kevin Kelley, David Zoller, Brian Mahne, Joshua Sheridan, Jaime Snyder
Jan 30, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you so much for being a loyal Nissan owner and member of our Northpark family for all these years. You really make our job satisfying!

January 30, 2024

They were very professional Everything was great and the service was great. I will recommend y'all to everyone. More

by chessiewheat
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan, Joshua Sheridan
Jan 30, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for taking a moment to share your experience with our team here. We love serving you!

January 29, 2024

Staff was very helpful and understanding of what I was looking for. I wish the truck would have been inspected before I left with it. More

by coopgaley
Recommend Dealer
Yes
Employees Worked With
Deshaun Bankston, Deshaun Bankston
Jan 31, 2024 -

Eddie Tourelle's Northpark Nissan responded

We apologize as an entire team for not totally exceeding your expectations. Our staff is trained to deliver on our promise of a truly exceptional experience for each customer. We will continue to work toward that goal each day as we have for over 25 years. Thank you for the opportunity to serve you. We look forward to serving you again down the road.

January 28, 2024

They worked with us on trade in, and really did their best to help with pricing More

by terinakrose
Recommend Dealer
Yes
Employees Worked With
Wade Parsons
Jan 29, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you and welcome to our Northpark family!

January 28, 2024

Very personal and professional. Tried to accommodate everything that we were concerned about. Speedy process More

by CGISCLAIR7
Recommend Dealer
Yes
Employees Worked With
Aidan Wide, Aidan Wide
Jan 29, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you so much for your rating of the experience you had with us at Northpark Nissan! We are thrilled to have had the opportunity to serve you with our best.

...
29
...