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Eddie Tourelle's Northpark Nissan

Covington, LA

4.7
430 Reviews
Our mission for over 25 years at Eddie Tourelle’s Northpark Nissan is to provide quality service to you, our customer. We recognize by consistently exceeding the satisfaction of folks like yourself we achieve our goals of growth and prosperity. Our success is built on the skills and efforts made by each Northpark team member who maintains Northpark’s outstanding reputation in the community for quality, integrity, and exceptional service.
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955 North Highway 190

Covington, LA

70433

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Showing 430 reviews

March 18, 2024

The customer service was great! ! Madison was beyond fabulous!! She was thorough when explaining all of the many features of my car choices. Madison made me feel comfortable and conf More

by SEDLEYBROWN
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Shockley, Madi Greer
Mar 18, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for taking a moment to share your experience with us here at Northpark Nissan. We really appreciate you choosing our team. Welcome to our Northpark family!

March 17, 2024

I like the new showroom setting. I bring my wife’s car there for regular oil changes and tire rotations. The service department employees are very friendly and helpful. The wait time More

by nana7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deshaun Bankston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for taking a moment to share your experience with us here at Northpark Nissan. We really appreciate you choosing our team and being part of our Northpark family.

March 17, 2024

The people there are very nice and the service is very warm. Thank you very much! More

by Hongmei li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Bordelon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesme! Thank you for taking a moment to share your experience with us here at Northpark Nissan. We really appreciate you choosing our team for your automotive needs.

March 16, 2024

Eddie Terrell’s personnel have always shown consistency in caring for me as a customer and providing me with excellent service, I am a repeat customer and have Purchased several vehicles because of this fa More

by JAZAPATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Bordelon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pesses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Eddie Tourelle's Northpark Nissan responded

Great to hear! Thank you for taking a moment to share your experience with us here at Northpark Nissan. We really appreciate you choosing our team. Thank you for being a loyal member of our Northpark family all these years!

March 14, 2024

DJ is my go to salesman. He's honest and knowledgeable about all the cars at the dealership. I recommend him to all my friends. More

by Tinazellner1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deshaun Bankston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome to hear! We love hearing how our team members make someone's experience special. Thank you for sharing and taking time to rate your shopping with us at Northpark Nissan.

March 14, 2024

David was courteous and informative. I had oil change and tire rotation while I waited. It took about and hour and 15 minutes. My experience has always been good. More

by pamslayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Eddie Tourelle's Northpark Nissan responded

Perfect! Thank you for sharing your experience here with us. We love serving you each and every opportunity!

March 14, 2024

Joshua always willing to help with any issue! Always a pleasure to work with him! More

by WMA629
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Sheridan
Mar 18, 2024 -

Eddie Tourelle's Northpark Nissan responded

Perfect! Thank you for choosing our team and taking a moment to rate your experience with us at Northpark Nissan!

March 12, 2024

I had the worst experience going in for an oil change. I stopped in on a Fri and waited over a hour and then checked to see how much longer. They then told me there was 2 cars still ahead of me. Next time More

by MASSAGE_AMY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Sheridan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, we as an entire dealership, apologize profusely for the less than satisfactory experience you had with our service department during your first oil and filter change on your Hyundai Tucson. We have no excuse for the length of time to turnaround your vehicle's routine maintenance. It's not an outcome we accept and we hold our team accountable. Improvement is at the center of all our motivations because there is no end in a pursuit for exceptionalism. We will work to improve and earn your trust again with our offer of a complimentary oil and filter change at your next service interval. Please simply schedule that visit online at northparknissan.com or call (985) 893-0079. We truly want to prove we deliver an overall better experience than any competitor out there.

March 12, 2024

They srarted charging for using credit cards. Will never be back for service or a new vehicle. More

by TFONTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you for reaching out and expressing your concerns. I apologize this new policy will cause you to never return. Credit card processing fees have become a customary charge that is passed on to customers who use credit cards to purchase items across all industries. Our state Legislation passed this bill so that it would help businesses absorb these fees that the credit card companies charge the business establishments. We do offer multiple options to pay that would not have you incur these charges- ex) cash, debit card or check. However if a credit card is used, we charge the 3% fee that the credit card companies and card processing company charges us. Legally we cannot mark this up so we just pass this charge along to the customer. If you would like to discuss further, please reach out to me at 985-801-1609 as we appreciate your business and would love to continue servicing your vehicle in the future. Thanks, Tyler Tourelle Executive Manager/VP

March 11, 2024

She's the ONLY reason I come there! Very professional and personable! She's amazing. She's a great person? More

by raedawsonek
Recommend Dealer
Yes
Employees Worked With
Jaime
Mar 12, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for being a dedicated member of our Northpark family and for the shout-out to our teammate!

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