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Ed Napleton Acura
Elmhurst, IL
772 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 772 reviews
July 23, 2007
We went to buy an used Acura from this dealer. We found the car we liked and made a fair deal. It was the end of the day and they were closing when we noticed that there was water in one of the headlights. the car we liked and made a fair deal. It was the end of the day and they were closing when we noticed that there was water in one of the headlights. We pointed it out and the salesman said bring it in the morning and they will fix it. We brought it back and the salesman played dumb. He claimed he never said any such thing and the repair manager stated since we drove it off the lot, they were not obligated to fix it. The second incident happened when we needed to get an extra key made. The guy in the key shop instead of looking up the VIN to make a new key copied the old one. When he went to try it in the lock, it wouldn't fit and he forced it. The lock broke! Napleton Acura refused to fix the lock because they stated that the lock was ready to break anyhow. This is nonsense. The lock was working fine. They would not budge so we had to pay $175 for a new lock and they still charged us $100 for the new key!! What crooks! More
by abruno
February 03, 2007
Let me just describe the facts as I see it. Brought the car in on November 22, 2006 because of a scraping noise coming from under the car. Except for the noise the car was driving perfectly. Dealer said t car in on November 22, 2006 because of a scraping noise coming from under the car. Except for the noise the car was driving perfectly. Dealer said the noise was coming from the rear brakes and replaced the rear brake pads and rotors to the tune of $630.94. This also included and engine oil change. On the way home from the dealership the car began to shift erratically. By the next day the transmission was shifting out of control and the check engine light and brake light came on. I opened the hood and here is what I found. On this car in order to get to the brake master cylinder you have to first remove a plastic cowel. The cowel was covered with a layer of dirt and there was no evidence it had recently been removed. The cap on the master cylinder had not been touched. It was clearly covered with a layer of road dirt. It's impossible to remove this cap without leaving some trace that you've been there. No mechanic would even think of removing the cap without wiping all the dirt off first. Upon cleaning the cap and removing it I discovered the fluid level was well below minimum. I still don't understand how anyone could do a brake job without first draining off some of the fluid and then checking the fluid level after you finish. Mark Konior told me the mechanic was written up for not checking the brake fluid level. I also discovered that the transmission fluid level was off the stick and the engine oil level was way over filled. Mark insists that replacing the rear brakes and the transmission suddenly failing on the way home from the dealer was just a tremendous coincidence. You draw your own conclusion. More
by DRIPALDI
Employees Worked With
MARK KONIOR
