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Ed Napleton Acura
Elmhurst, IL
787 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 787 reviews
November 20, 2014
Horrible customer service, a lot of pitfalls. Well, experience dealing with this dealership is horrible. I did purchase a car from them and now I am really sorry about that. They only one nice Well, experience dealing with this dealership is horrible. I did purchase a car from them and now I am really sorry about that. They only one nice person that I was glad to deal with was cashier. Customer service - 0. They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did'. Finally after 1h of debating they will remove it from list but WON'T reduce total price. Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with that. Finally: I was forced to fix a problem by myself. Do you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now. More
by nazarkin659
Employees Worked With
Darius
September 05, 2014
These people are totally dishonest . They loaded up my contract with all sorts of things I did not request and after all the changes I still come to find they rip me off for $700. Buyer b They loaded up my contract with all sorts of things I did not request and after all the changes I still come to find they rip me off for $700. Buyer beware . More
by rlewislee
Employees Worked With
Rich Hosmer
May 13, 2014
Excellent Customer Service David was an excellant sales rep! He was very patient expecially after I wanted to test drive the car three times. He was knowledgeable about every v David was an excellant sales rep! He was very patient expecially after I wanted to test drive the car three times. He was knowledgeable about every vechile I ask about. I haven't bought a car in 13 years and the service was great. The finance manager explained everything thoroughly. He was wonderful in getting me the financing I wanted. I would definantely recommend Darius for financing. More
by nearly6
Employees Worked With
David Traywick
March 03, 2014
Perry G and Oscar M were so fun to work with! I've never had such an amazing sales experience! Not too mention the rest of the staff were so friendly! I would highly recommend this dealership and th never had such an amazing sales experience! Not too mention the rest of the staff were so friendly! I would highly recommend this dealership and the 2 gentleman that helped me in finding the car I wanted at a reasonable price! More
by carrietij
Employees Worked With
Perry G and Oscar M
February 16, 2014
Came in and made the whole experience over easy! Second car I've purchased from Napleton Acura thanks for your help! See u in a couple months for service. car I've purchased from Napleton Acura thanks for your help! See u in a couple months for service. More
by blzk
Employees Worked With
Casey
January 05, 2014
I don't know what happened to this dealership. As a previous customer I came back hoping that they can take care of me. Unfortunately I quickly found out that old management is gone and this place beca previous customer I came back hoping that they can take care of me. Unfortunately I quickly found out that old management is gone and this place became a joke. Old school used car dealership techniques and atmosphere. Stupid games that made me walk out. What a shame! It use to be "my" dealership. Now I just made friends at Westmont Acura. More
by Mjohnson1977
Employees Worked With
Will, Sam
November 15, 2013
Dodie is the man. Great customer service. Easy to work with. Good follow-up. Very Knowledgeable. Dodie did not waste my time with things I did not need to know. Price was fair. Super nice guy. with. Good follow-up. Very Knowledgeable. Dodie did not waste my time with things I did not need to know. Price was fair. Super nice guy. More
by ffejkc
Employees Worked With
Diosdado Manaloto
August 28, 2013
I had a great experience buying my vehicle. Everyone from Ted to finance were great to work with. I recommend buying from Napleton Acura. 4 other dealers couldn't come close to the great price I got from Nap Ted to finance were great to work with. I recommend buying from Napleton Acura. 4 other dealers couldn't come close to the great price I got from Napleton. More
by rgrahsm
Employees Worked With
Ted Saras
June 15, 2013
Dodie and everyone were just great! No pressure and very professional. The whole experience was pleasurable. Its delaerships like these that we need more of. I would recommend them to all friends and family professional. The whole experience was pleasurable. Its delaerships like these that we need more of. I would recommend them to all friends and family. I will definitely go back again. More
by Autoaddict
Employees Worked With
Dodie
June 10, 2013
I recently purchased an MDX from Napleton Acura in Elmhurst and was extremely pleased with the experience. Unlike previous salespeople I have dealt with in the past, Ted Saras was courteous, knowledge Elmhurst and was extremely pleased with the experience. Unlike previous salespeople I have dealt with in the past, Ted Saras was courteous, knowledgeable, and spent time going over all the features and controls so that I was totally comfortable with driving away in my new car. No high pressure tactics or surprises, just friendly and honest service. I will highly recommend him to friends and family and hope to deal with him when I'm ready to buy again. More
by Terri5611
Employees Worked With
Ted Saras
