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Ed Napleton Acura
Elmhurst, IL
775 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 775 reviews
October 27, 2011
This dealership made me feel extremely comfortable with my first car-buying experience. They answered all my questions and were not pushy at all. I would highly reccommend Ed Napleton Acura for anyone in my first car-buying experience. They answered all my questions and were not pushy at all. I would highly reccommend Ed Napleton Acura for anyone interested in purchasing a new or pre-owned vehicle. More
by beierjas
Employees Worked With
Perry Galecki, Frank Pickett
October 05, 2011
Very friendly staff and service was excellent when I dealt with Perry. I have since purchased 2 cars from him in the last 8 months, and would recommend anyone I know to go buy a car from him. Perry is dealt with Perry. I have since purchased 2 cars from him in the last 8 months, and would recommend anyone I know to go buy a car from him. Perry is a very honest guy and will give you the necessary information you need to make a smart purchase. I particularly never enjoyed going to buy a car because I always felt like I was getting ripped off but that is not the truth with Napleton Acura. Napleton Acura is a standout dealership in my mind and I envision buying cars from them here on out. More
by serbs4u
Employees Worked With
Perry Galecki
August 30, 2011
Was buy far the best car buying experience Ive ever had.My sales associate Sam was straightforward, helpful, and not hassling. after dealing with several Acura dealerships in the Chicagoland area. Ed N had.My sales associate Sam was straightforward, helpful, and not hassling. after dealing with several Acura dealerships in the Chicagoland area. Ed Napleton's staff was a breath of fresh air in the negotiating process, the final sale and the customer service. If anyone is in the market for an Acura. Don't waste time with other dealerships, start your search with Sam at Ed Napleton More
by jonmendel
Employees Worked With
Sam Rahim, Phil
August 05, 2011
I used the internet and magazines to decide on the acura TL. I went to the local dealer web sites and requested a quote on line. Ted was the only one to give me a quote on line. That got the ball moving. Ev TL. I went to the local dealer web sites and requested a quote on line. Ted was the only one to give me a quote on line. That got the ball moving. Everything after that was smooth and pressure free, including negotiations,test drive and the final paper work. More
by spsub
Employees Worked With
Ted Saras
July 29, 2011
Always friendly and helpful. Work is done well. Waiting area has internet and plenty of room to work . Car wash and wipe down could be more thorough. area has internet and plenty of room to work . Car wash and wipe down could be more thorough. More
by carwray
Employees Worked With
Greg
May 16, 2011
I recently had a strange whirring sound in the engine compartment, and in the interest of being careful, I took my 2006 Acura MDX into the service department. I had no appointment, yet they managed to fi compartment, and in the interest of being careful, I took my 2006 Acura MDX into the service department. I had no appointment, yet they managed to fit me into their schedule. Between a very prompt diagnosis of a critical problem, an excellent loaner car, and with my MDX finished even earlier than they promised, I will definitely continue to use Ed Napleton Acura for service for my MDX. More
by rfvhjr
Employees Worked With
Greg
December 11, 2010
I bought a used MDX Acura w/50000 miles on it. It was supposed to be certified preowned. I drove it back to Missouri and realized that it had lots of problems. The carfax showed that it had a "minor ac supposed to be certified preowned. I drove it back to Missouri and realized that it had lots of problems. The carfax showed that it had a "minor accident". Ted Saras and Perry(used car mgr) stated only $295 worth of damage. After I got home I took it to Acura in my town. The car is not acceptable to be certified by Acura. The hood, the bumper, the rear driver side door have all been replaced. The tires are nearly bald and are chopped (bumpy from not being rotated properly). The paint is mottled. The hood is bent and not attached properly. There are pieces of trim missing on the body. The roof is crimped. The interior of the car is falling apart. The back of the passenger seat fell off for no reason and the owner of Napleton Acura, Joe Bosco, told me "maybe someone kicked it." No one had ridden in the back seat. The wheel was bent (it looked like someone had hammered it.) I too asked them to take the car back and was also told by Joe Bosco, "we don't take cars back." When a car is certified you are supposed to get new floor mats. We did not, but the dealer checked that they gave them to us on the list. A dealer has 20 days legally to send you the title. I received a letter after 30 days or more that they needed me to sign a power of attorney so they could sign my name on the title and send it to me. They forgot to give it to me when I bought the car. It goes on and on. Too many problems to mention them all. I called Acura the corporation and they stated that they can't make a dealer do anything about it not being acceptable to be certified. Acura has a 150 point checklist that they are supposed to do to certify an Acura. This dealership did not do it and Acura says they can't do anything about it. Why should you even pay extra for an Acura certified vehicle when you have no guarantee of anything? Evidently Acura certification means nothing. Because of this problem I will never purchase another Acura or Honda. Legal action is pending. More
by unhappywithacura
Employees Worked With
Joe Bosco, Ted Saras, Perry (used car mgr) & Frank Casa
July 27, 2010
What a great experiance! My sales person Marcin Cybulak was very knowledgeable and addressed all of my questions and concerns about the car. At the time I picked up my car, he went over all of the nuances was very knowledgeable and addressed all of my questions and concerns about the car. At the time I picked up my car, he went over all of the nuances to the car and explained everything to me in detail. Going to Napleton Acura is actually an enjoyable experience and you don't feel pressured to buy. Brilliant... Thanks again guys! More
by mconnor
Employees Worked With
Marcin Cybulak, Frank Casa, Joe Bosco
January 20, 2010
50,000 mile service. I had my appointment scheduled, my service loaner was waiting for me. I came back the next day to pick up my car and It was all done and ready to go. I go there for all my Service need service loaner was waiting for me. I came back the next day to pick up my car and It was all done and ready to go. I go there for all my Service needs. Never had any problems with that Dealership. More
by LauraPpp
Employees Worked With
Casey, Mark
December 24, 2009
I went to Napleton to get an extra set of keys made. I had called the dealership and talked to the service department about coming in and made an appointment. I also got a price quote over the phone. The had called the dealership and talked to the service department about coming in and made an appointment. I also got a price quote over the phone. The service dept. told me that it would only take an hour. I was stuck sitting and waiting in the dealership for around 2 hours. I finally went to talk to someone and told them that I needed to go pick up my children from school. About a half an hour later they told me that they key was ready and that I could go pay. When I went to pay the price of the key was not what the service dept. quoted me on the phone. They tried to charge me around $150 more then what they previously told me. I was very upset at this point and tried to explain that this was not the price I was quoted. After about 15 minutes of arguing I just decided that I would pay the extra money so I would not be late to pick up my children at school. My car was pulled up and I left the dealership. I was just about to get onto 83 when I realized that they gave me the wrong car. I drove back to the dealership and told them that they gave me the wrong car. I then had to wait around 25 minutes longer for my car to be ready. This is something that should never have happened. The service manager really didn't seem to think that it was a big deal at all. I called the general manager after I got home and left him a message. It took him a long time to get back to me. It was like he wasn't even listening to me. He did agree to send me a check or the $150 more that the dealership charged me for the key. Still to this day I have not seen this money. DO NOT BRING YOUR ACURA TO THIS DEALERSHIP UNLESS YOU WANT TO DEAL WITH RUDE AND CARELESS PEOPLE! There is another Acura dealership about 10 minutes away that has WONDERFUL customer service! More
by Melis1016
Employees Worked With
Mark Konior
