Ed Napleton Acura

A bunch of dishonest people, I would not go there again I am very disappointing with the service I experienced with Ed Napleton Acura and cannot believe Acura provide this kind of service. They are a bunch I am very disappointing with the service I experienced with Ed Napleton Acura and cannot believe Acura provide this kind of service. They are a bunch of dishonest people and their goal is to get as much money from you and treat you like an idiot. After we tested drive a certified used Acura RDX, I was informed that if you want to buy the vehicle, you must purchase the leather protection package that worth around $700. You must include this package when you purchase a vehicle from Ed Napleton Acura and other Acura dealer will not required to purchase this package. Secondly, the dealer refuse to work the number with us, they only deduct $100 from the asking price of $30900. The manager told us Ed Napleton ran through the database in Midwest region and the asking price is the best you can find in the region and they cannot lower price. First of all, I don't know why we need to spend $700 leather protection package that we absolutely have no interest at all. Secondly, I would not believe a dealer can only deduct $100 from the asking price. So we left without purchase from Ed Napleton. Couple days later, Ed Napteton kept called us and asked to go back and they are willing to work things out. If they are so interest in our business, why don't they work the numbers with us in the first place. Like one week later and I checked the listing again, the asking price was dropped another $1000. Thank you so much for telling us the asking price cannot be lower because it is the best price Midwest Region. I am sure any potential car buyer would love to paid more then the asking price and buy any additional service package they don't need because Ed Napleton offer the best price in Midwest Region. We just simply go to another Acura dealer. The Salesman are willing to remove $500 dollars when we start negotiating for a similar year, similar model and similar price RDX. Most importantly, no one asking us to buy any service package we don't want to buy. Not to mention I purchased a certified used Acura RDX couple years ago and the dealer I went able to deduct $1000 from the asking price. More

Horrible customer service, a lot of pitfalls. Well, experience dealing with this dealership is horrible. I did purchase a car from them and now I am really sorry about that. They only one nice Well, experience dealing with this dealership is horrible. I did purchase a car from them and now I am really sorry about that. They only one nice person that I was glad to deal with was cashier. Customer service - 0. They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did'. Finally after 1h of debating they will remove it from list but WON'T reduce total price. Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with that. Finally: I was forced to fix a problem by myself. Do you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now. More

These people are totally dishonest . They loaded up my contract with all sorts of things I did not request and after all the changes I still come to find they rip me off for $700. Buyer b They loaded up my contract with all sorts of things I did not request and after all the changes I still come to find they rip me off for $700. Buyer beware . More

I don't know what happened to this dealership. As a previous customer I came back hoping that they can take care of me. Unfortunately I quickly found out that old management is gone and this place beca previous customer I came back hoping that they can take care of me. Unfortunately I quickly found out that old management is gone and this place became a joke. Old school used car dealership techniques and atmosphere. Stupid games that made me walk out. What a shame! It use to be "my" dealership. Now I just made friends at Westmont Acura. More