Ed Napleton Acura

Friendly, not Pushy Investigated a 2016 Acura TLX, only to find that it was basically the same as the 2015 model. Though I didn't get the car from Erik, I found that he Investigated a 2016 Acura TLX, only to find that it was basically the same as the 2015 model. Though I didn't get the car from Erik, I found that he was very responsive to my needs. This dealership is definitely worth checking out. More

Worst service ever!!!!!!!! I bought a car at this dealership, had shocks problem next day, when i asked to fix it they told me that this is normal that it had a crashing sound i I bought a car at this dealership, had shocks problem next day, when i asked to fix it they told me that this is normal that it had a crashing sound in the trunk. Finally after i got there for the third time and talked to a manager right there they agreed to replace them. Couple of month later i came over again to change the oil, they took it to carwash and received it with a heavy scratch on the molding and when i asked to replace it they told me that this is smth i did and it is totally not their responsibility. There is no cust serv at this dealer , peopple over there doesn't know anything about polite speech. Never, Never go there again!!!!!!!!!!!!!!!!! More

One of the worst - Liars Liars Liars - Stay Away Its hard to believe these guys want to sell you a car. Near impossible to get a hold of. They don't return phone calls. When they do its always from a Its hard to believe these guys want to sell you a car. Near impossible to get a hold of. They don't return phone calls. When they do its always from a different person. They don't communicate so you get a different story from each one. The salesman quoted me a price and offered to may some minor repairs. The sales manager called and reneged on the whole deal. They called me back and actually quoted me a price higher than what was listed on the internet. I would rather have a tooth extracted without Novocain than buy a car from them. Seriously - they couldn't give me a car. STAY AWAY STA AWAY STAY AWAY More

Excellent customer support I purchased my 2016 Aura MDX for a surprise. The entire team was very helpful from bigginiing to End. Especially my sales associate Tim McLean. He he I purchased my 2016 Aura MDX for a surprise. The entire team was very helpful from bigginiing to End. Especially my sales associate Tim McLean. He helped me from test drive to selecting colors to findings my requested Combination MDX to out the door. I will recommend this dealership to anyone. Try them before you make your dissuasion. Ask for Tim McLean More

excellent buying experience I had recently purchased an Acura TLX. I had dealt with Tim and managers Andrew and Paul. It was a great buying experience. They where courteous an I had recently purchased an Acura TLX. I had dealt with Tim and managers Andrew and Paul. It was a great buying experience. They where courteous and very professional. They met all my needs. I would definitely buy my next vehicle at Ed Napleton Acura. Susan More

Waste of My Time!!! One of the worst experiences I have ever had in a car dealership. I came prepared to buy a used car with cash in hand for a deposit. I had driven the One of the worst experiences I have ever had in a car dealership. I came prepared to buy a used car with cash in hand for a deposit. I had driven the same model, make, and year of car at another deal prior to coming. Ed Napleton just happened to have one with a few more bells and whistles. I had emailed a few times with the used car internet sales associate before coming. But apparently, the internet sales associates aren't allowed to sell you the cars once you get to the dealership. I was assigned a floor salesman who took me out on my test drive. I was then put in a cubical for an hour and a half of just "5 more minutes" for appraising my trade-in vehicle. Then it was we are waiting on financing. I still hadn't been told what they had appraised my vehicle for. The floor sales associate that we had been assigned didn't ask if I was putting down any more money than my trade-in. So how were they able to work on financing when I hadn't discussed the amount we were agreeing to finance in the first place. The offer they came to me with was a joke. Our wonderful deal was a $359/month for 72 months. Ummm... I was planning on financing $5,000 at the most! Lets do the math shall we. $5,000/72 months = $69.44 a month Now... My credit is less than perfect to say the least. I was expecting a high interest rate for sure. BUT ACCORDING to Cars.com calculator, if I finance $5000 at a max rate of 25% (this should include tax, title and documentation fees), I should pay $111 for 72 months. What kind of math are they using at Ed Napleton! Lets look back at their offer... I would be financing $13,250. The car I was looking at was $10,491 and that included our trade-in. Now, they never showed us or said a specific trade-in value for my vehicle. I had already had it appraised at CarMax for $4,000. So what where they giving me for my car or was I paying them to take it off my hands? Beware, ask for your car keys back after they appraise your vehicle. Thankfully, I came with my spare set because they would have held me hostage even longer. Hopefully, they will be mailing me my spare set of keys. Brush up on your math and facts before you deal with this dealership. More

Great place! Love my TLX!! Thank you!! Very easy to work with and can't wait to it the building after the remodel. Will definitely be servicing there too Love my TLX!! Thank you!! Very easy to work with and can't wait to it the building after the remodel. Will definitely be servicing there too More

Horrible!!! AVOID This dealer is a joke simple as that i came to look at a vehicle test drove it and was ready to purchase for the right price i did not ask for much b This dealer is a joke simple as that i came to look at a vehicle test drove it and was ready to purchase for the right price i did not ask for much but 500$ off the price but they kept trying to add on extra crap that i did not want or need 1500$ certified warranty and a 1000$ for free oil changes for a year and interior protection and lifetime free car washes i dont even live in the area and they say they cant remove that it comes with the the car!! no matter how many times you tell them you dont need it and want it the sale guy will tell okay forget that then and after agreeing with a price he talks to his manager and comes back with the same price but removes 100 off the 1000$ package so somehting i dont want and dont need you try to add on this place is a joke please dont waist your time like i did More

Excellent Service My husband and I worked with Margaret Puzanowska to purchase our vehicle and she was exceptional. Very knowledgeable, friendly, patient and we recomm My husband and I worked with Margaret Puzanowska to purchase our vehicle and she was exceptional. Very knowledgeable, friendly, patient and we recommend her highly. More

Waste of day Horrible car dealership! I traveled over 1.5 hours to see them based on prior discussions about a car I was interested in. When I got there, the ca Horrible car dealership! I traveled over 1.5 hours to see them based on prior discussions about a car I was interested in. When I got there, the car was barely washed and the condition of the car was NOT as described. I asked if the car's rims had road rash and the sales person said he personally walked around the car and said no may a one or two small spots. When I looked at the car all 4 rims had 80% road rash. The sales people are SLOW and PUSHY. Avoid Justin..typical sales person and a liar. He lied about the cars condition and the amount of trade in for my vehicle. WORST dealership experience EVER. From an Acura dealer I would have expected much more. More