Ed Napleton Acura | Page 73

Save the headache, go elsewhere! HIGHLY encourage anyone interested in an Acura to drive the extra 20 minutes to save the post purchase headaches! I have on numerous occasions been li HIGHLY encourage anyone interested in an Acura to drive the extra 20 minutes to save the post purchase headaches! I have on numerous occasions been lied to and cheated at this dealership. On my most recent trip to the dealership I asked for a replacement of my damaged car battery, a problem I took into service 1.5 months after purchasing the vehicle. I was told by the general manager, Andrew Tomlinson, there was nothing he could do. In his words "there are many cars I sell that come in with problems within the first 2 months. Once it's off the lot it's your problem." I was appalled to hear a manager speak like this. I decided I would leave and take my business elsewhere. Prior to leaving, the service advisor, Dave Baggot, told me I couldn't take my car unless I paid $150 for the time it took the mechanic to test my battery. Also was lied to when I was told I would be given 3 complementary oil changes. I went in for my second oil change, they told me I only get 2 and 1 of the complementary changes is used when you buy the car. Later that day I took my car to Infiniti where I received exceptional service at a significantly lower rate. I notice the difference in service from the second I walk in. DO NOT GO TO ED NAPELTON! More

BEST EXPERIENCE: GREAT CARS! Hi, my name is Yaritza Crespo. I recently went to Ed Napleton's in Elmhurt IL, and I had the BEST experience! The cars there are amazing and very good Hi, my name is Yaritza Crespo. I recently went to Ed Napleton's in Elmhurt IL, and I had the BEST experience! The cars there are amazing and very good prices to pay. All of the employees were very nice. Moe Abdalla helped me pick out my brand new car! The car was very luxurious and in very good condition. I reccommened going here to anyone. More

Oil change and tire totation New service mgmt at Ed Napleton Acura in Elmhurst...in summary they refused to do oil change...stated can only do synthetic oil for acura car...stated New service mgmt at Ed Napleton Acura in Elmhurst...in summary they refused to do oil change...stated can only do synthetic oil for acura car...stated mfg requirement. Long story short, service mgr Shanti was so rude and insistent on only providing A1 service and REFUSED to service my car. Have been using this dealership service for four years and will never go back. More

Great Experience!!! i felt welcomed from the beginning, Wad, my sales person was more than helpful, he was knowledgeable and not once did he pressure me. I highly recomme i felt welcomed from the beginning, Wad, my sales person was more than helpful, he was knowledgeable and not once did he pressure me. I highly recommend Ed Napleton and Wad to anyone who is looking for a great buying experience. More

SCAM ARTIST'S I cannot believe how dishonest THEY ALL ARE! I went in to purchase a used MDX and I spoke with them, letting them know I was in their business before, I cannot believe how dishonest THEY ALL ARE! I went in to purchase a used MDX and I spoke with them, letting them know I was in their business before, letting them know I didn't want to play THE GAME! Well, they proceeded to play every game there is! Besides all the gameplay, I still wanted to purchase the vehicle. We settled on a price. All was said & done, I filled out the credit app, and they take one final jab & try to sneak $6,000 on top of the deal. Biggest Scam Artists There Are! I would never buy nor send anyone there EVER!!! More

great experience at this dealership I spoke with Connor on the phone and worked with product specialist Ryan. They were both very helpful. I also met with TJ who was very polite and prof I spoke with Connor on the phone and worked with product specialist Ryan. They were both very helpful. I also met with TJ who was very polite and professional. More

Positive Experience My experience at Napleton Acura was one that I found to be actually pleasant, from my greeting at the front desk to the second I walked out the door. My experience at Napleton Acura was one that I found to be actually pleasant, from my greeting at the front desk to the second I walked out the door. I was treated with respect and care. Ryan Buechel is the name of the sales associate I worked with, and he took me by surprise by taking into account my needs and getting to know me rather than just applying the standard pressure to buy you get at most dealerships. He was far from transactional in his mannerisms, and I would definitely recommend him as a professional. More

Excellent Great experience leasing a new Acura RDX. T.J. was a pleasure to work with, his no pressure sales process put me at ease and made the process complete Great experience leasing a new Acura RDX. T.J. was a pleasure to work with, his no pressure sales process put me at ease and made the process completely enjoyable. Michael, who walked me through the car before pulling off the lot, made me totally comfortable with all the high tech features. The finance department had me in and out in no time, even on a busy holiday weekend. I highly recommend this dealership. More