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Ed Napleton Acura

Elmhurst, IL

4.6
774 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 774 reviews

December 29, 2017

Enjoyable car shopping experience I was looking for a new TLX A-Spec and Chris Krulak made the process very enjoyable. Test drive was very informative and correct vehicle was selected More

by Kia Enthusiast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krulak
Feb 08, 2018 -

Ed Napleton Acura responded

We are glad you had a wonderful experience and appreciate your business! Welcome to the Napleton Family!!

December 26, 2017

FIRST SERVICE APPOINTMENT Scheduled service for out acura 12/23/2017 when the service department was closed. Service manager Gerard said he would meet us for the appointment b More

by Joe from Elmhurst
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
BRANDON KIRINCICH
Jul 19, 2019 -

Ed Napleton Acura responded

Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

December 05, 2017

A sales girl who knows her stuff! I recommend Kristen to any one of my family or friends. She was very knowledgeable in her products and helped make our MDX purchase easy. I will say More

by saraisglad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen
Jul 19, 2019 -

Ed Napleton Acura responded

As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 20, 2017

They Stayed True to Their Word We just purchased a new 2018 MDX on November 18, 2017 from Kristen Montijo and couldn't be happier. Usually when you're quoted a price, that's the sta More

by PAO13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Montijo
Jul 19, 2019 -

Ed Napleton Acura responded

Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

October 24, 2017

Amazing dealership Ed Napleton Acura in Elmhurst was a great place for us to buy our new Acura MDX. From the customer service to the sales team everyone was very friendl More

by Joe B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Montijo
Jul 19, 2019 -

Ed Napleton Acura responded

Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

July 26, 2017

Car was sold out from under me even with deposit down I am not one to usually leave bad reviews but I don't want what just happened to me to happened to anyone else so in light of that, here it goes: More

by Jessica Young
Recommend Dealer
No
Employees Worked With
Kristen Montijo, Benjamin Jacobs
Jul 19, 2019 -

Ed Napleton Acura responded

Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced. Please reach out at (630) 941-4300 and we will do our best to make this better. We hope to hear from you soon.

June 23, 2017

Not going back! I was looking for a new 2017 TLX in black color. Ed Napleton Acura responded with price quote that was marginally better than the rest. I exchanged em More

by ChiTown123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Westcott
Jul 19, 2019 -

Ed Napleton Acura responded

If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Please contact our Manager at (630) 941-4300 so that we may ensure your experiences with our dealership are more pleasant moving forward.

February 01, 2017

BRAKE FLUID REPLACEMENT THEY ADDED $21.20 MISCELLANEOUS CHARGE TO BRAKE FLUID REPLACEMENT SERVICE STATING THAT THIS IS FOR "OIL DISPOSAL". POOR EXPLANATION. YOU GOT MY $21.2 More

by mechanic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GENTILE
Feb 16, 2017 -

Ed Napleton Acura responded

We appreciate your business and apologize that the disposal fee of the fluid was not explained to you. Please give us a call so we can go over your service in detail and look into getting you the pins you are missing. Thank you for your continued patronage.

January 24, 2017

My experience was pleasant. Staff is knowledgable of product My salesperson was Bob Westcott. He was very helpful and did a great job getting me the car I wanted. I have some credit issues but he worked hard to More

by Diva Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Westcott Mr Shotie
Jan 26, 2017 -

Ed Napleton Acura responded

Thanks for the feedback. We strive to provide excellent service to our customers at Ed Napleton Acura, and we're so happy you had a pleasant purchasing experience with Bob. Please don't hesitate to give us a call if there's anything we can do for you!

December 31, 2016

Will definitely go back Nick was awesome! He made putting on the license plates on my car super easy.. he was very attentive and was very nice and we had a great conversation More

by IO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikola Nikolov
Jan 11, 2017 -

Ed Napleton Acura responded

We appreciate your business! I am happy Nick was able to help you with your license plates. We look forward to earning your business again in the future.

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