Ed Napleton Acura

Excellent Great and fast service. Friendly people always working to make the experience smooth and fast. Definitely a place to go for any service for my car. Great and fast service. Friendly people always working to make the experience smooth and fast. Definitely a place to go for any service for my car. More

Excellent Service Department Recently moved to the area and brought by Kia Soul to the Napleton's Kia of Elmhurst Service Center for an oil change and tire rotation They greeted m Recently moved to the area and brought by Kia Soul to the Napleton's Kia of Elmhurst Service Center for an oil change and tire rotation They greeted me immediately, found my appointment right away, had me set up, and told me a rough time estimate of when they should be completed. Waited in the customer area, and they completed everything a little bit faster than they said originally. The service rep went over everything with me, and walked me to my car. Great experience! More

lying xxxxxxxx Called and texted several times in regards to a used van. advised by the "internet contact " that I would be interested in coming in to check the van Called and texted several times in regards to a used van. advised by the "internet contact " that I would be interested in coming in to check the van out . I was told that the van was still there, and that she (Dana) would be there until 9:00 P.M. I was advised to text her(Dana) when I was on my way. I texted at 4:45 to make sure the van was still there before driving from Joliet to Elmhurst to see the van . I received a reply at 4:49 telling me " yes sir! are you still on your way ? . at 4:51 I answered yes .The response was "wonderful. see you soon:) .I arrived at 5:46 advising that I was there. I was then escorted to the used car manager Dan, who after being there for approximately 15 minutes proceeded to tell me that "the van had been sold two hours ago". I have had many occasions to go to car dealers in my time , but this was out a doubt the most bush league move I have ever been witness to. absolutely pathetic. I had no words to express my disgust. Finally sent one last text. Try telling the truth and not wasting peoples time. Pure Bullsh*t. Imagine my surprise no text back. Liars. More

They are not honest I came to the dealer tonight to buy a pre-owned minivan. I drove 16 mi there because I liked the car. They had a great vehicle in good condition. The I came to the dealer tonight to buy a pre-owned minivan. I drove 16 mi there because I liked the car. They had a great vehicle in good condition. The price of the car was $13,189. It was the right price for that car and I wanted to buy it. When I asked for the out the door price, the Sales person Arturo Moreno told me $18,000. I was surprised and asked him to explain me numbers. He didn't want to explain me how he got that number. Also he was very rude. It's impossible to pay $18,000 for the $13,189 car. It's not my first car. I know how to count taxes and fees. It must be maximum $15,000. Also he wanted to charge me extra $995 for the stuff I don't need, some interior protection for 1 year. I need a car for construction work. I don't need any interior protection. Arturo said I must pay for that. It sounds illegal. Even if he included that $995 in the out the door price, it can't be $18,000. It would be maximum $16,000. Please avoid Arturo, he is stealing money from buyers. I really wanted that car and I'm sad because I didn't buy it. Even if I like the car I would never buy it from someone like Arturo Moreno. I am going to check similarly vehicle in other dealer tomorrow. I hope they have honest sales people. More

Recommend for anyone to ask for Noa My purchase experience at Elmhurst Acura was great thanks to sales rep Noa, he made every aspect of the sale smooth and easy answered all my question My purchase experience at Elmhurst Acura was great thanks to sales rep Noa, he made every aspect of the sale smooth and easy answered all my question and any doubts I had about purchasing my Acura MDX Tech package. He made me feel comfortable and I feel he went above and beyond. I highly recommend for anyone to ask for Noa if your thinking about purchasing a car at Napleton Acura. More

Enjoyable car shopping experience I was looking for a new TLX A-Spec and Chris Krulak made the process very enjoyable. Test drive was very informative and correct vehicle was selected I was looking for a new TLX A-Spec and Chris Krulak made the process very enjoyable. Test drive was very informative and correct vehicle was selected for me. More

FIRST SERVICE APPOINTMENT Scheduled service for out acura 12/23/2017 when the service department was closed. Service manager Gerard said he would meet us for the appointment b Scheduled service for out acura 12/23/2017 when the service department was closed. Service manager Gerard said he would meet us for the appointment but when we arrived in was not at the dealership. We waited 30 minutes ad re-scheduled the appointment for 12/26. Arrived at appointment and Brandon was very nice. As we told Brandon and he marked it on the service sheet the tires showed low pressure and he instructed the mechanic to put the pressure at 32 as recommended on the driver door panel. The mechanic put the tire pressure ranging from 40 to 43. Customer service on the whole was poor but Brandon was very nice but unfortunately for us he did not check the mechanic's work. I hope the other work was done right. More

A sales girl who knows her stuff! I recommend Kristen to any one of my family or friends. She was very knowledgeable in her products and helped make our MDX purchase easy. I will say I recommend Kristen to any one of my family or friends. She was very knowledgeable in her products and helped make our MDX purchase easy. I will say Hi next time I am in for service! More

They Stayed True to Their Word We just purchased a new 2018 MDX on November 18, 2017 from Kristen Montijo and couldn't be happier. Usually when you're quoted a price, that's the sta We just purchased a new 2018 MDX on November 18, 2017 from Kristen Montijo and couldn't be happier. Usually when you're quoted a price, that's the starting point of where your negotiations begin - because you know they always start off with a higher amount. Well in this case, Kristen quoted me a price that was much lower than all the other Acura dealers. After receiving the quote via email I was thinking "yeah right, I'm sure once I step foot inside the dealer and meet her face to face they'll start adding on all these little hidden costs and the quote she provided me with will now be $$$." I emailed with Kristen back and forth for a few days and she reassured every time the price she quoted was the actual cost and there were no hidden fees/costs anywhere. Well, hoping for the best but of course expecting the absolute worse, we walked into Napleton Acura in hopes of buying a new 2018 MDX. We were expecting to go back and forth on the lease payments and on the down payment amount, expecting Kristen to make multiple trips to the person behind the curtain. This did not happen. The price she quoted was the price, no hidden fees, no hidden costs. I cannot begin to tell you how easy and stress free it was, the first time ever a dealership/sales person stayed true to their word. Kristen was amazing and very attentive, and extremely patient. Thank you Kristen, I appreciate all your assistance and you're just amazing!!! More

Amazing dealership Ed Napleton Acura in Elmhurst was a great place for us to buy our new Acura MDX. From the customer service to the sales team everyone was very friendl Ed Napleton Acura in Elmhurst was a great place for us to buy our new Acura MDX. From the customer service to the sales team everyone was very friendly and knew there information. I would definitely recommend buying your next car from Ed Napleton Acura! You will be satisfied and will not regret your decision. More