Ed Napleton Acura

Flexible and good service Thank you ~ Brandon was helpful and explained my service for my Acura. He walked me through it and took good care of my car throughout. Thank you ~ Brandon was helpful and explained my service for my Acura. He walked me through it and took good care of my car throughout. More

Great service with minimal wait time! Great service department! John and Brent were very helpful. George Res, who sold me my car, was even kind enough to find me a quiet place to work on a Great service department! John and Brent were very helpful. George Res, who sold me my car, was even kind enough to find me a quiet place to work on a presentation while I waited! More

Great service for my Kia Soul We are absolutely pleased with our new Kia Soul and the service we received during the sales process. We will recommend this dealership and salesman We are absolutely pleased with our new Kia Soul and the service we received during the sales process. We will recommend this dealership and salesman to our friends and family. More

Just exellent service! Higly recommended! I like visiting this Kia dealer. The guys working there are very friendly, smart and professional. It's is also very close destination for me. 5- I like visiting this Kia dealer. The guys working there are very friendly, smart and professional. It's is also very close destination for me. 5- stars! More

Great service! Great service.... brought my car in for an oil change, was advised they were running behind but it didn't seem to take that long. Waiting area is grea Great service.... brought my car in for an oil change, was advised they were running behind but it didn't seem to take that long. Waiting area is great! More

Excellent Great and fast service. Friendly people always working to make the experience smooth and fast. Definitely a place to go for any service for my car. Great and fast service. Friendly people always working to make the experience smooth and fast. Definitely a place to go for any service for my car. More

Excellent Service Department Recently moved to the area and brought by Kia Soul to the Napleton's Kia of Elmhurst Service Center for an oil change and tire rotation They greeted m Recently moved to the area and brought by Kia Soul to the Napleton's Kia of Elmhurst Service Center for an oil change and tire rotation They greeted me immediately, found my appointment right away, had me set up, and told me a rough time estimate of when they should be completed. Waited in the customer area, and they completed everything a little bit faster than they said originally. The service rep went over everything with me, and walked me to my car. Great experience! More

lying xxxxxxxx Called and texted several times in regards to a used van. advised by the "internet contact " that I would be interested in coming in to check the van Called and texted several times in regards to a used van. advised by the "internet contact " that I would be interested in coming in to check the van out . I was told that the van was still there, and that she (Dana) would be there until 9:00 P.M. I was advised to text her(Dana) when I was on my way. I texted at 4:45 to make sure the van was still there before driving from Joliet to Elmhurst to see the van . I received a reply at 4:49 telling me " yes sir! are you still on your way ? . at 4:51 I answered yes .The response was "wonderful. see you soon:) .I arrived at 5:46 advising that I was there. I was then escorted to the used car manager Dan, who after being there for approximately 15 minutes proceeded to tell me that "the van had been sold two hours ago". I have had many occasions to go to car dealers in my time , but this was out a doubt the most bush league move I have ever been witness to. absolutely pathetic. I had no words to express my disgust. Finally sent one last text. Try telling the truth and not wasting peoples time. Pure Bullsh*t. Imagine my surprise no text back. Liars. More

They are not honest I came to the dealer tonight to buy a pre-owned minivan. I drove 16 mi there because I liked the car. They had a great vehicle in good condition. The I came to the dealer tonight to buy a pre-owned minivan. I drove 16 mi there because I liked the car. They had a great vehicle in good condition. The price of the car was $13,189. It was the right price for that car and I wanted to buy it. When I asked for the out the door price, the Sales person Arturo Moreno told me $18,000. I was surprised and asked him to explain me numbers. He didn't want to explain me how he got that number. Also he was very rude. It's impossible to pay $18,000 for the $13,189 car. It's not my first car. I know how to count taxes and fees. It must be maximum $15,000. Also he wanted to charge me extra $995 for the stuff I don't need, some interior protection for 1 year. I need a car for construction work. I don't need any interior protection. Arturo said I must pay for that. It sounds illegal. Even if he included that $995 in the out the door price, it can't be $18,000. It would be maximum $16,000. Please avoid Arturo, he is stealing money from buyers. I really wanted that car and I'm sad because I didn't buy it. Even if I like the car I would never buy it from someone like Arturo Moreno. I am going to check similarly vehicle in other dealer tomorrow. I hope they have honest sales people. More

Recommend for anyone to ask for Noa My purchase experience at Elmhurst Acura was great thanks to sales rep Noa, he made every aspect of the sale smooth and easy answered all my question My purchase experience at Elmhurst Acura was great thanks to sales rep Noa, he made every aspect of the sale smooth and easy answered all my question and any doubts I had about purchasing my Acura MDX Tech package. He made me feel comfortable and I feel he went above and beyond. I highly recommend for anyone to ask for Noa if your thinking about purchasing a car at Napleton Acura. More