Ed Napleton Acura

Fantastic Service I was greeted promptly in the service department. All service staff members were friendly and polite. The service advisor thoroughly reviewed my app I was greeted promptly in the service department. All service staff members were friendly and polite. The service advisor thoroughly reviewed my appointment details and the vehicle maintenance was finished and clean by the time promised. I will definitely return to Ed Napleton Acura. More

Service Great service friendly people got the work done quickly. Clean service area and willingness to please the customer. Would recommend this place to all Great service friendly people got the work done quickly. Clean service area and willingness to please the customer. Would recommend this place to all my family and friends More

Friendly staffs and prompt assistance It’s always feel comfortable to visit ED Epleton dealer shop. Friendly staffs, prompt assistance and they provide neat&clean waiting are. Thank you It’s always feel comfortable to visit ED Epleton dealer shop. Friendly staffs, prompt assistance and they provide neat&clean waiting are. Thank you ED Epleton! More

New car purchase I would like to commend sales rep George who over achieved my expectations .This is our third Kia from Napleton Kia .Our last sales rep was Vincent a I would like to commend sales rep George who over achieved my expectations .This is our third Kia from Napleton Kia .Our last sales rep was Vincent and we felt somewhat uncomfortable at first with someone else,but George charmed us and had us believing he had our backs.He spent time with my wife finalizing the best deal for us and explaining how the cars features worked.He even set her bloothtooth for her phone.I may not be high on the financing guys because they"re just to swamped with customer request,but Darius knows how to mend fences.Also George knows how to follow up and keep up appointments.He wasn't about to let me buy a honda from another dealership in Lisle.Did I forget to mention your service guy Salman Syed.You need to hire 10 of him. More

Excellent customer service Nick in service was excellent!!! Love doing business there because of him!!!! He is thorough. He explained everything to me. He accommodates the cust Nick in service was excellent!!! Love doing business there because of him!!!! He is thorough. He explained everything to me. He accommodates the customer!!! He is prompt and very friendly!!! More

Oil Change Nick was very direct and explained all items in great detail. I'm very please with his customer service. I would recommend to my friends and family. Nick was very direct and explained all items in great detail. I'm very please with his customer service. I would recommend to my friends and family. More

Exceptional I arrived on time for my appointment. My car was taken within 5 minutes of my arrival to the dealership. The necessary paperwork was filled out by th I arrived on time for my appointment. My car was taken within 5 minutes of my arrival to the dealership. The necessary paperwork was filled out by the service rep.Jared, and I was told that the job would take about 1 hour and 15 minutes. I knew what to expect, and the time was slightly less. I was given a written report of the work done, and work which needs to be done the next visit to the dealership with the estimate for the cost. Everything went very well and my wait in the customer waiting area was very comfortable. I left a very satisfied customer. Marion More

Disappointed Warning to all unless you are an expert car buying consumer, stay away!!! If you must go to this dealer ask for Kylie. Other than that, stay away! I t Warning to all unless you are an expert car buying consumer, stay away!!! If you must go to this dealer ask for Kylie. Other than that, stay away! I thought it was a safe place because of the friendliest of everyone from the moment you walk through the door. Bottom line stay away, drive a little further because if you run into a problem, the GM will not give a darn. You have left there car lot and signed everything, so this is your fault. Stay away!!! Take the time to drive a bit further to ensure that you get what you were promised and there are no hidden cost. The smile will throw you off. More

Excellent service!! I am on my 3rd car from Ed Napleton Acura in elmhurst. They have gone above and beyond my expectations and have always treated me with kindness and re I am on my 3rd car from Ed Napleton Acura in elmhurst. They have gone above and beyond my expectations and have always treated me with kindness and respect. I would not hesitate to recommend them. Great sales team and service department! More

Service error B in and out less than an hour Brandon Kirinsh was very professional and he worked around my busy work schedule. He scheduled my appointment for Acura service error B - oil change a Brandon Kirinsh was very professional and he worked around my busy work schedule. He scheduled my appointment for Acura service error B - oil change and rotate tires. He was able to schedule me on the same day and serviced my vehicle less than an hour. Keep up the excellent service!!! James More