Ed Napleton Acura

My wife and I went there after seeing a low priced car. Told the guy, named Marco, we wanted 3k of our 8k trade in to go towards the new car. Guy came back with all 8k down (I say this bc we told him numer Told the guy, named Marco, we wanted 3k of our 8k trade in to go towards the new car. Guy came back with all 8k down (I say this bc we told him numerous times how we wanted it so he wasnt listening) He had also added a $3000 “used car inspection fee”.. this amount was added into the price of the car, now $32k. Not on a separate line item or anything with an official title. When asked where that fee came from he said “we just add it to every car”. So I asked to see the dealerships policy or WHERE that fee disclaimer was posted. He walked away. I asked to see a manager, Jay, and basically called him out. He gave me a xx story about how they had the cars mixed up. So I said “if the sheet for the ‘wrong car’ had the price of $32k and that included the admitted $3k fee, then the sheet for the correct car showing $29k must have the ‘fee’ included too, and since the fee is xxxxxxxx, the asking price should be $3k less, for an amount of $26k.” At this point he asked me if I could speak quieter and was looking around to see who was listening-which was everyone. Of course he interrupts you every chance he gets with irrelevant info. So I told him to stop talking and stop interrupting me. Then when I told him he was full of xxxx he said “ok, what can I do to make it better?” I said “since you tried to scam me for $3k, how about you take $3k off the asking price!?” Of course he didn’t do it. His remedy was to offer me the car at the original price that brought me into the dealer. I asked how many other customers have they scammed with this $3k fee. By now the entire showroom was listening to us argue. He said “here at napleton we advertise low to get you in the door. And some of our salesmen will add fees to cover the price difference”! Basically admitting to the scam. My wife cussed him out, saying she told them she was 2 hours away, 8 months pregnant and has skyrocketed her blood pressure. We told him this dealer is a huge scam and we left. More

Miguel was great in getting my son a used car thank you so much miguel so much miguel More

Very happy with my purchase, wife is enjoying the car, thank you Wade for working with us thank you Wade for working with us More

Great experience, Mr. Mancilla, was very patient and nice. I left with a smile on my face and my new Acura. Mancilla, was very patient and nice. I left with a smile on my face and my new Acura. More

Great selection of cars to pick from. Everyone in this dealership seemed friendly. Miguel Mancilla who Ihelped me was very patient, he didn’t make me feel rushed he worked with me until I Everyone in this dealership seemed friendly. Miguel Mancilla who Ihelped me was very patient, he didn’t make me feel rushed he worked with me until I found the perfect car. More

Miguel did a great job today explaining some of the questions I had doubts about in regards to purchasing a vehicle. I highly recommend him questions I had doubts about in regards to purchasing a vehicle. I highly recommend him More

Miguel was very patient with me as I’m so indecisive! He made the this process I was dreading smoothing and easy! 10/10 He made the this process I was dreading smoothing and easy! 10/10 More

Wade was my salesman. Very Efficient and got me out of there quick. I love my car 10/10 Very Efficient and got me out of there quick. I love my car 10/10 More

Lewis and Steven M Best customer service, no hassle. Extremely helpful and got me out in an hour. Extremely helpful and got me out in an hour. More

I want to thank you so much for your help Miguel in getting my wife a car getting my wife a car More