Ed Napleton Acura

Friendly, efficient and precise. I made an appointment for 2:30 pm on a Saturday but called to ask if I could come in earlier because my days plans had changed. They were happy for me I made an appointment for 2:30 pm on a Saturday but called to ask if I could come in earlier because my days plans had changed. They were happy for me to come in and arrived around 11:30 am and oil change and new cabin filter installed car washed by 1:45. I forget the young woman’s name who checked me in, but this review won’t go through unless I choose an employee name so I’m checking ‘Elizabeth’ since that’s the only female name on the options list of employees, but she was really easy going and helpful with answering all my questions. Highly recommend. More

Survey He was very helpful with details about the car. The only problem I had was voice recognition. Overall, it was a pleasant experience. I would recomm He was very helpful with details about the car. The only problem I had was voice recognition. Overall, it was a pleasant experience. I would recommend this dealership. More

great easy experience Adam was knowledgeable and easy to work with. the whole process of buying the car was painless and quick . Adam was able to ger the car that i wanted Adam was knowledgeable and easy to work with. the whole process of buying the car was painless and quick . Adam was able to ger the car that i wanted and in the price range that i wanted. More

DO NOT WASTE YOUR TIME HERE! This is one of the worst Dealerships I have ever encountered! I have never known for a potential customer to be ignored and not followed-up with! I wa This is one of the worst Dealerships I have ever encountered! I have never known for a potential customer to be ignored and not followed-up with! I was told SEVERAL times by Ferris I would receive a call for an update on my sale and NEVER HAVE to this day! I even called him to follow-up with him and was still told I would receive a call back. These people have no true customer service nor do they specialize in customer engagment or quality. Also, they false advertise! I received an offer letter to trade my 2015 Chrysler 200 Limited in with them. When I got there, I was told either give them $1500 or take a 2nd loan and repo my current car after they ran my credit down! WHAT TYPE OF PROFESSIONAL ESTABLISHMENT TELLS YOU TO REPO YOUR CAR TO DO BUSINESS WITH THEM??? NOT TO MENTION, one of their managers, Bob, called me with the same lies and NEVER called me back to update me. Stay far away from here!!!! More

regular service visit Mr. Syed was very thorough and explained everything. The only problem was the air conditioning was set way too cold. I spoke with the receptionist, Mr. Syed was very thorough and explained everything. The only problem was the air conditioning was set way too cold. I spoke with the receptionist, who was also wearing a sweater. she said everytime she asked to have it turned warmer the 'guys' just set it back to colder. maybe the thermostat should be relocated. More

Great Experience Came in to look at a car on the used car lot for my son, and Wilson took great of us. He was friendly and helpful, and got us all the info we needed. Came in to look at a car on the used car lot for my son, and Wilson took great of us. He was friendly and helpful, and got us all the info we needed. Took care of us all the way through the process of purchasing the vehicle. More

Bought a mdx Just got a new mdx from them, Wade is very knowledgeable, showed me everything on the car and worked out a very good price, will go back there for my Just got a new mdx from them, Wade is very knowledgeable, showed me everything on the car and worked out a very good price, will go back there for my 2nd car! More

Bought a nice TLX Had a great experience over there, fast process, friendly people over there, will go back for service for sure, like working with the manager and sale Had a great experience over there, fast process, friendly people over there, will go back for service for sure, like working with the manager and sales over there More

Bought a RDX Wad was exceptional he explained everything to me kept me up-to-date when the car was going to be here . I would send anybody back to him to buy a c Wad was exceptional he explained everything to me kept me up-to-date when the car was going to be here . I would send anybody back to him to buy a car . More

Outstanding Service! Kristen made my car buying experience go very smooth. She is very knowledgeable on the MDX and I couldn’t be happier with the service I received from Kristen made my car buying experience go very smooth. She is very knowledgeable on the MDX and I couldn’t be happier with the service I received from her and Dan. If you are in the search for a new vehicle, be sure to have them assist. I love my new MDX. More