Ed Napleton Acura

Poor customer service. Donot buy car from this dealership. Bought used Acura certified pre-owned MDX 2016. Car was shipped to my address. Car came with one smart key. Called 15 times for second key and they Bought used Acura certified pre-owned MDX 2016. Car was shipped to my address. Car came with one smart key. Called 15 times for second key and they never call you back because car is sold. Spoke with Finance manager and he is saying pay 1/2 for second key. This is dealer demo vechile and should have other key but they don't want to look for it. No courtesy to call customer back. I paid 35K and they are arguing with me. I paid $550 for shipping car from illionois to memphis. I have all the paperwork to show if anyone in this dealership care. I will call again and record the conversion so that i can show you as a proof as how they are treating once the car is sold. They were responding fast before car was sold. I will log complain with better business burea and Accura corporation. I would never do anything to my customer the way they treat us. Bob Wesott is the guy. After talking to him i am not buying another car for my wife. I love my acura only issue is they are not giving me second key. More

great customer service The staff here made it very easy for me to drive away in the vehicle of my choice with little hassle, and within a reasonable time at the dealership. The staff here made it very easy for me to drive away in the vehicle of my choice with little hassle, and within a reasonable time at the dealership. I worked with salesperson Wilson Quinones who provided excellent customer service. Rick in finance was very knowledgeable and quick. The manager was customer friendly and runs a nice dealership that is professional, clean, and provides plentiful snacks while you wait. More

AMAZING I had been looking around for months trying to find a good deal on the new 2019 RDX. I had talked to Kristen early in my search and she reached out to I had been looking around for months trying to find a good deal on the new 2019 RDX. I had talked to Kristen early in my search and she reached out to me to let me know that Napelton was running a great program! I went in and within minutes negotiated the price I wanted to pay. Kristen and Connor were AMAZING people to work with everything went so smoothly I couldn’t believe it. If your looking for an honest place to purchase a car Napelton is the place to go....ask for Kristen and Connor!!! More

It was worth the drive. Staff was friendly, very helpful. I used the Costco Program to buy this car. Although I live in the city, it directed me to Ed Nableton in Elmhurst. It was definitely worth the drive. I used the Costco Program to buy this car. Although I live in the city, it directed me to Ed Nableton in Elmhurst. It was definitely worth the drive. The staff was very friendly and helpful. They had a great selection and were very accommodating More

Highly recommended Wade and Conno were really great to work with. My wife and I went to many other dealerships and mainly decided on Napleton Acura due to Wade and Conno Wade and Conno were really great to work with. My wife and I went to many other dealerships and mainly decided on Napleton Acura due to Wade and Connor. They were knowledgeable, personable, not pushy and fair. We purchased a 2019 RDX and couldn’t be happier. Thanks, Wade and Connor. More

My buying experience at Acura Napleton Wade is very knowledgeable of the process and explains well to others. He does not mind repeating for us to understand. We enjoyed working with him. Wade is very knowledgeable of the process and explains well to others. He does not mind repeating for us to understand. We enjoyed working with him. More

Good sales team Bought my 19 MDX here, Wade made my buying experience very easy, fast finance, also showed me everything on the car, will come back and bring my frien Bought my 19 MDX here, Wade made my buying experience very easy, fast finance, also showed me everything on the car, will come back and bring my friend to this dealership for sure More

Wade exceeded my expectations I came in frustrated because the inaccuracy of website information. But sales associate Mr. Wade Qin straightened the issues and helped us with sincer I came in frustrated because the inaccuracy of website information. But sales associate Mr. Wade Qin straightened the issues and helped us with sincerity throughout the pursuing process. He is very knowledgeable and he has always responded to my inquiries timely. He and the sales manager Mr. Conner stayed late after hours until they sort things out. Amongst many Acura dealers i chose Ed Napleton because they have less games, more support. More

Great experience!!! I bought a car from Wade and the process was straight forward and as agreed. Love my new TLX and I would definitely recommend this place as well as Wa I bought a car from Wade and the process was straight forward and as agreed. Love my new TLX and I would definitely recommend this place as well as Wade as they all did such a great job! More

Nice car Bought a 19 rdx from wade, easy and straight forward, he makes the car buying experience much better, shows me everything on the car, love my rdx Bought a 19 rdx from wade, easy and straight forward, he makes the car buying experience much better, shows me everything on the car, love my rdx More