Ed Napleton Acura

What a nightmare, TERRIBLE experience, would not recommend! What a nightmare experience in dealing with this dealership, would not recommend them to everyone. After buying 8 cars from them, I've seen the quali What a nightmare experience in dealing with this dealership, would not recommend them to everyone. After buying 8 cars from them, I've seen the quality and customer service experience at this dealership deteriorate significantly over the years. For my 7th car the service got so bad, I went to McGrath Acura in the city, they were great. They understand how to run a luxury brand and dealership, clearly Napleton doesn't grasp this concept. Joe, the GSM, convinced me to come back, only to find out he does not keep his word. Joe should go back to selling Chrysler's where he came from, a non-luxury brand. Be very careful if you deal with this individual, he personifies sleazy car sales guy. The service department is down a person, so getting service is nearly impossible, even on a brand new car. When you do call, expect to call them 20-30 times before you ever get a return phone call, typically the only way to reach a live person is to go there in person. After escalating my issues multiple times to the GM, Hitko, I realized he must be a fictitious person, because he either doesn't exist or won't return phone calls either. Acuras are great cars, this is not a great Acura dealership any more, you should go to another dealership. My experience with them has been a complete and total NIGHTMARE, I would not send my worst enemy to this car dealership, it's that bad. I'd rather go buy a used car from a city car lot, they probably treat their customers better than Ed Napleton Acura Elmhurst. More

Horrible service department and management I want to express my dissatisfaction with the service I received when I called to replace a radio display for my 2015 TLX that I purchased from Ed Nap I want to express my dissatisfaction with the service I received when I called to replace a radio display for my 2015 TLX that I purchased from Ed Napleton Acura. Firstly, I called January 5th and spoke to Nick regarding the replacement of this part and labor. Nick quoted a price and when I asked about service specials and discount, I was told he will follow up with the service manager and call back to order the part. I never heard back from Nick . I called and left a message on Monday and Wednesday the week of January 7th. No response or follow up from the service department. I decided to follow up with the service manager Roger Gutierrez on January 11 , explained that Nick never followed up and that I need to replace this part to operate the heat in my vehicle. I never received a follow up call from Roger Gutierrez. I called back to speak to someone in the parts department and I received a quote and I was told that he will follow up with me on Monday to see where the part was coming from. I never heard back from the parts department. Despite the numerous calls to the service department, parts department and the service manager, I have yet to get a response from Ed Napleton. I will never deal with this dealership again , More

Avoid this place They charge the price of my vehicle without any notice I end up being 40000 Thousand dollars for Acura 2016 mdx. So please avoid this place! my way to They charge the price of my vehicle without any notice I end up being 40000 Thousand dollars for Acura 2016 mdx. So please avoid this place! my way to Ed Napleton to purchase a used car which, I had my eye on for a while online and was sold out. My car Salesman Wilson Quinones Dealer Number: 158504, The car was a 2015 Acura and the asking price was around $25000 Thousand. My salesperson tells me there is a similar car worth $28800 and after we negotiate on everything we agreed on a price after 3 hours, after signing the application and purchase the car, I get stunned after seeing how much I was actually getting Charged for the car the price was $346403. I went the vary next day to ask why the price changed on what we had already agreed on and I was told and I quote "The car was certified and that we apologize for not letting you know but, we cant do nothing about it." *I would like to mention that they took my car lenclon mkt 2014 as down payment for 7000 Thousand dollars that's not included the 346403 thousands dollars. More

Great Service Wilson answered all my questions, he was very helpful, I will recommend to my family and friends that in the near future would like to purchase a vehi Wilson answered all my questions, he was very helpful, I will recommend to my family and friends that in the near future would like to purchase a vehicle More

My first car Very good experience, Wade help me out for my first car, will recommend my friend to buy it from them, and will come back for service Very good experience, Wade help me out for my first car, will recommend my friend to buy it from them, and will come back for service More

Dishonest pricing I received a written “out the door” agreement from Ed Napleton’s Kia dealership, which I immediately accepted. Upon discussing how to place a deposit I received a written “out the door” agreement from Ed Napleton’s Kia dealership, which I immediately accepted. Upon discussing how to place a deposit their written agreement was jacked up almost two thousand dollars. Dishonest liars. More

Very happy I purchase my new Acura RDX 1 week ago and receiving a phone call from Wilson today was very nice of him he was checking up on me on how am I doing w I purchase my new Acura RDX 1 week ago and receiving a phone call from Wilson today was very nice of him he was checking up on me on how am I doing with my car well I love it very happy I brought it thank you Wilson for being very helpful and explaining the vehicle so well and giving me options will definitely recommend my friends to you. More

Getting my car was made easy. I’ve been interested on getting myself a new family vehicle, but I’ve consistently changed my mind. Getting a new car is a big deal to me. I wasn’t pl I’ve been interested on getting myself a new family vehicle, but I’ve consistently changed my mind. Getting a new car is a big deal to me. I wasn’t planning on getting a new car when i went in Ed Napleton Acura. The minute i came in, i was greeted by a sweet young lady. I asked for Wilson, he had recently helped out a friend of mine. Wilson was very knowledgeable about all cars i was interested in. He helped me narrow them down and suggested what he thought was best. All my concerns and questions were answered. If i ever need another car i would most definitely go back and ask for Wilson. Thank you Wilson and Ed Napleton Acura ! More

Service Department Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it with a brand new tire, washed and vacuumed the car and had me on my way within 30 mins on a Saturday afternoon. More

Great I must say Napleton Acura has a great crew , Wilson and Connor we're very noligable about the RDX Connor got me a great deal on financing and Wilson n I must say Napleton Acura has a great crew , Wilson and Connor we're very noligable about the RDX Connor got me a great deal on financing and Wilson new everything about the vehicle great place to do business More