Ed Napleton Acura

Very happy I purchase my new Acura RDX 1 week ago and receiving a phone call from Wilson today was very nice of him he was checking up on me on how am I doing w I purchase my new Acura RDX 1 week ago and receiving a phone call from Wilson today was very nice of him he was checking up on me on how am I doing with my car well I love it very happy I brought it thank you Wilson for being very helpful and explaining the vehicle so well and giving me options will definitely recommend my friends to you. More

Getting my car was made easy. I’ve been interested on getting myself a new family vehicle, but I’ve consistently changed my mind. Getting a new car is a big deal to me. I wasn’t pl I’ve been interested on getting myself a new family vehicle, but I’ve consistently changed my mind. Getting a new car is a big deal to me. I wasn’t planning on getting a new car when i went in Ed Napleton Acura. The minute i came in, i was greeted by a sweet young lady. I asked for Wilson, he had recently helped out a friend of mine. Wilson was very knowledgeable about all cars i was interested in. He helped me narrow them down and suggested what he thought was best. All my concerns and questions were answered. If i ever need another car i would most definitely go back and ask for Wilson. Thank you Wilson and Ed Napleton Acura ! More

Service Department Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it with a brand new tire, washed and vacuumed the car and had me on my way within 30 mins on a Saturday afternoon. More

Great I must say Napleton Acura has a great crew , Wilson and Connor we're very noligable about the RDX Connor got me a great deal on financing and Wilson n I must say Napleton Acura has a great crew , Wilson and Connor we're very noligable about the RDX Connor got me a great deal on financing and Wilson new everything about the vehicle great place to do business More

My 19 MDX Just got my 19 MDX from, he is very helpful, explained everything on the car, and make the process so easy, will definitely come back for 2nd car Just got my 19 MDX from, he is very helpful, explained everything on the car, and make the process so easy, will definitely come back for 2nd car More

Obsessed with my Kia sol Went in there not expecting to walk out with a brand new car. Thanks to Wilson i was able to walk out with my dream car. He worked really hard to mak Went in there not expecting to walk out with a brand new car. Thanks to Wilson i was able to walk out with my dream car. He worked really hard to make it happen. I was impressed by his customer service, and how he was able to answer all my questions. I was even more impressed how he had patience with me and my grandchildren. He made the experience comfortable. Thank you Wilson. I would definitely recommend this dealership and Wilson. More

Completely Dishonest! Do NOT buy from here! AVOID!!! DO NOT BUY FROM HERE! You will regret it! They simply do not care about you as a customer. It is easy to "say you care", but the real test is in DO NOT BUY FROM HERE! You will regret it! They simply do not care about you as a customer. It is easy to "say you care", but the real test is in the actions. Will they have your back? Will they make a wrong right? Will they do the right thing to fix one of their mistakes to do a customer right? The answer is "NO"! I had recently leased a car and either one of two things took place... the salesman either didn't know his product or was bold faced lying to get me to sign on the dotted line. I'm leaning towards the later. Either way, my wife wound up with a car that didn't have what was promised. A determining factor in the sale and a conversation that was had multiple times before signing to ensure it was included. "Yup, yup, yup, no problem." He even strung me along after the sale, saying "oh, it's not working? Just bring it in to service and they will fix it". Service informed me it was not included in this model/year. Never has been and isn't available in this car until 2019. Their tactic in dealing with this, give you new person "that doesn't know the deal". In fact, he didn't even work for Acura! Sales manager Conor (who personally handled the lease deal) responded via another employee (didn't both calling me back) that "I could go buy some aftermarket products to take car of it". I never got a call from Conor! I called back asking for the general manager for Ed Napleton Acura. Was given, John, who is head of sales at KIA. John jerked me around for a week or two, and stopped returning my phone calls. Finally got him on the phone again, but only after asking for the general manager again. He pretended not to have missed any calls from me, or have had any idea that I was trying to get a hold of him DAILY. John, informed me that he had been working with the General Manager of Acura, all along and that there wasn't anything they could do or would be willing to do other than sell me a more expensive car making me pay more for the features I was told were included in the one I leased. When I asked if he spoke to Connor or Wilson about what they promised in the sale, they FLAT OUT DENIED EVER TELLING ME THAT! Complete and utterly dishonest people! The whole process seemed like a page out of the Ed Napleton How to Handle a Customer You've Lied To Playbook. They truly could care less at the end of the day and invested no more than a few phone calls into the matter with empty promises about "getting this taken care of". A verbal agreement is the same as a written agreement. Both can be upheld by the law. But their shady slimeball approach was to simply lie and deny. Going to be difficult to deny the phone call I made to Acura, sitting in my driveway trying to have Acura tech support help me figure out why the Android Auto that Wilson and Connor told me was in the car wasn't working. Also, going to be difficult to deny that I called Google (creators of Android Auto) and had them try and troubleshoot the problem as well. Do you really want to do business with people like this? Do yourself a favor, and buy from McGrath or one of the other dealers around. This place is full of shady slimey car salesmen that will say whatever to get you in a vehicle. Ohh, and not my first bad experience with them. I should have learned the first time. Went in about 2 years ago to buy a MDX and found a beautiful one I really liked. They told me they had to fix a recall issue first and put me in a loaner. That went on for nearly 2 months. I eventually returned it and bought a different car from a different dealer. I was called 2 months later by TJ accusing me of still having the loaner! Totally disorganized! STAY AWAY FROM THIS PLACE! TRUST ME! More

Love my 19 rdx Bought my rdx from here, Wade and Connor is very helpful, easy process, explain all number and feature on the car, very good experience, highly recomm Bought my rdx from here, Wade and Connor is very helpful, easy process, explain all number and feature on the car, very good experience, highly recommended More

2nd Acura from here This is my 2nd Acura from here with Wade, very friendly people, I am gonna return for my 3rd Acura, highly recommended, good services, very knowledgea This is my 2nd Acura from here with Wade, very friendly people, I am gonna return for my 3rd Acura, highly recommended, good services, very knowledgeable sales team More