Ed Napleton Acura

Great service experience Thank you Dave, Nick and Diego for your help with my vehicle and welcoming me to the area. I appreciate your help with all my needs Thank you Dave, Nick and Diego for your help with my vehicle and welcoming me to the area. I appreciate your help with all my needs More

Customer Service Great service, and great communication, Wilson Quinones is very knowledgeable, and very polite, he made sure all of my questions were answered. I will Great service, and great communication, Wilson Quinones is very knowledgeable, and very polite, he made sure all of my questions were answered. I will definitely recommend this dealership, good outcome. they have a great selection of vehicles too. More

Better than most. Wilson is real good at what he does cause it didn’t take much to convince me on a great deal. We compared it to trucar and the numbers where on point. Wilson is real good at what he does cause it didn’t take much to convince me on a great deal. We compared it to trucar and the numbers where on point. I’ll send my family & friends to him anytime... More

Great I walked into this Acura dealer and was amazed with the amazing help and customer service from there sales man Wilson Quinones, very pleasant person t I walked into this Acura dealer and was amazed with the amazing help and customer service from there sales man Wilson Quinones, very pleasant person to have had as a sales rep. More

Superior Costumer service Great guy well spoken and people friendly. Explains things in full detail and breaks it down to the point were is so self explanatory. Great sales re Great guy well spoken and people friendly. Explains things in full detail and breaks it down to the point were is so self explanatory. Great sales rep. More

Customer service Walked into this dealership just to browse around and was approached by Mr Wilson Quinones. He was very helpful and knowledgeable of the cars you hav Walked into this dealership just to browse around and was approached by Mr Wilson Quinones. He was very helpful and knowledgeable of the cars you have in your store. Thank you so much Mr Quinones for the time you spent with me! More

Great dealer " Malo" Great dealer love the cars, thanks Wilson Quinones for helping me out for picking out the right car that fits me and my personality your the best. Great dealer love the cars, thanks Wilson Quinones for helping me out for picking out the right car that fits me and my personality your the best. More

Bad dealership Set appointment with Erik Briskey. We exchange couple of emails. Set up appointment for Saturday to check the car. Contact him on Friday to check i Set appointment with Erik Briskey. We exchange couple of emails. Set up appointment for Saturday to check the car. Contact him on Friday to check if we still good for Saturday. Hi said yes We are good SEE YOU. Come on Saturday no car on site. Asked by associate if interested in another car. Was surprised. WHY. They said car not in a lot it's in Infinity for service. Bad bad experience If i can give them 0 star. More

Great Customer Service I recommend this dealership because of the customer service. I have been to many dealerships and left feeling like I was just an income and credit sco I recommend this dealership because of the customer service. I have been to many dealerships and left feeling like I was just an income and credit score. I was very hesitant to be judge again. I knew something was different when I received the first call. The young lady was extremely approachable and placed my mind at ease. The topping on the cake was my sales rep Paul. He truly is an advocate for the customer. He made it sooo easy to say yes and assisted me with the smallest details. He is truly a gem. Lastly my finance rep made me feel at ease. He helped with my short term as well as long term goals. I felt lucky to have been taken care of by such a great team. You now have a customer for life. See you guys next year for that upgrade and thank you More

Bait and switch!!! Buyer beware I was interested in a couple used 2018 Souls they had for our daughter's first car. They were fairly responsive over the internet and I set up an app I was interested in a couple used 2018 Souls they had for our daughter's first car. They were fairly responsive over the internet and I set up an appointment to look at 1 that interested me with the intention of purchasing that same day. When it came time to negotiate I was basing a cash price based off of what they had it listed for and based off another 2018 Soul with the same trim but 2000 fewer miles which they also had listed but sold the day prior. There was no counter offer...just a handshake and I was basically shown the door. I had an hour drive back home and I let them know that if they changed their minds they could call. When they did, I was told that their best price was $2500 MORE than they advertised it for!!! They said they were going to certify the vehicle and add some sort of "experience" package (years worth of oil changes/tire rotations/car washes) at their dealerships. I told them I live an hour away and I didn't want the additional products (25% the price of the car initially). They then told me that they can't sell the car for what they have it listed for. And the salesman that I was dealing with was a nice enough guy and I'm sure he means well, but he came across as condescending and tried explaining to me how a car sale is supposed to work...like I've never purchased a car before. I don't remember his name (the only salesman I've worked with over the last 30 years that HASN'T given me his business card) but I've listed the 3 most probable gentlemen below. CLASSIC BAIT AND SWITCH!!!! BUYER BEWARE!!!!!!!!!! More