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Ed Napleton Acura
Elmhurst, IL
774 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 774 reviews
October 14, 2019
They Add Fees $$$$$$$$$$$$$ and won't negiate on used cars My son and I drove an hour to check out a used Honda Civic listed for $6,900. Syed greeted us at the door, and he was wonderful and got the car for u My son and I drove an hour to check out a used Honda Civic listed for $6,900. Syed greeted us at the door, and he was wonderful and got the car for us quickly. After the test drive, my son decided he wants to buy the car, things went from great to the worst experience I've ever had buying a used car. Syed came back from talking to his manager with an out the door quote of $11,000!!! I said no and he came back with his manager (don't remember his name). They tried to sell you a $1,000+ maintenance package which I would never use because I live an hour away. They did away with that, but then there was another $1,100 get the car ready fee that they would not negotiate. Why don't you jutst list the car price with the $1,100 fee already in the price? We would have never even considered the car because it was out of our price range. Extremely frustrating and disappointing for my son. More
by Marcella B.
Employees Worked With
Syed
October 09, 2019
Less than Zero. 1 - They have a "Make an Offer" link on the dealership website, yet after putting in an offer, I am told from their online rep that they don't sell ca 1 - They have a "Make an Offer" link on the dealership website, yet after putting in an offer, I am told from their online rep that they don't sell cars online. 2 - A used car advertised for 55,900 on the dealership website was then increased to $61,000 with "fees." That's a 9% increase. My salesperson offered for me to talk to their advertising department to understand the disparity in pricing, as if the advertising department had any say in pricing policy. I asked to talk to the sales manager. Still waiting for their call. More
by dcdapz
Employees Worked With
October 09, 2019
Great car and great treatment My wife and I had a very good experience at Napleton in Elmhurst. Andre Jennings the salesmen was very kind and accommodating. Not a pushy salesme My wife and I had a very good experience at Napleton in Elmhurst. Andre Jennings the salesmen was very kind and accommodating. Not a pushy salesmen. We bought a Nissan Armada and it did not have headsets and Andre promised to get them for us. The finance department was also very accommodating and informed us about all the documents we were signing. C. Norton was the man in finance. The only thing that we did not like was the sales pitch about the paint from one of their managers. Just tell them that you will wash and wax the car. Otherwise you will be paying $ 1998, or $799 after he decides to discount it. More
by hc
Employees Worked With
Chros Norton, Andre Jennings
October 05, 2019
Bait and switch. They will not sell cars at their asking price. They try to add on %20 to the advertised price of any car they have listed. It’s sad that they take advantage of the financially irresponsible price. They try to add on %20 to the advertised price of any car they have listed. It’s sad that they take advantage of the financially irresponsible customers they do get. Take your business somewhere else. Read their reviews this is common practice. More
by MikeAllen
September 28, 2019
Good experience with Wilson and Team Had a good experience with Wilson and the team! They did a great job cleaning up a few additional items on the vehicle and appreciate them being resp Had a good experience with Wilson and the team! They did a great job cleaning up a few additional items on the vehicle and appreciate them being respectful of my time. I would recommend napleton Kia for new and used car purchase experience. Thanks guys! More
by Benny323
September 28, 2019
Enjoyable I really appreciate the recommendations given by the dealers I loved that many of the employees had a positive and enthusiastic attitude. I love the h I really appreciate the recommendations given by the dealers I loved that many of the employees had a positive and enthusiastic attitude. I love the healthy persistence of the dealers as well. More
by AlyseG
Employees Worked With
September 25, 2019
The only place to get a car!!! Wilson was superb!! Knew everything about the cars and answered all of our questions. Got a great deal and cannot wait to bring all of my family and f Wilson was superb!! Knew everything about the cars and answered all of our questions. Got a great deal and cannot wait to bring all of my family and friends here to buy a car. More
by markymark
Employees Worked With
September 08, 2019
Great buying experience Andre Jennings was great! We were on a tight budget and Andre remained patient with us until we found a car we love, that worked in our budget. Thank Andre Jennings was great! We were on a tight budget and Andre remained patient with us until we found a car we love, that worked in our budget. Thank you for all of your help Andre! More
by PEKABST
Employees Worked With
Andre Jennings
September 08, 2019
New Car experience Our sale experience was wonderful, the staff was outstanding, our salesman Andre Jennings was patient & understanding!!! The finance manger Connor mad Our sale experience was wonderful, the staff was outstanding, our salesman Andre Jennings was patient & understanding!!! The finance manger Connor made sure he came out to greet us & make sure we were truly Happy with our new car!!! More
by Bush 2
