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Ed Napleton Acura

Elmhurst, IL

Overview
Employees
Reviews
Vehicles
4.6
774 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 774 reviews

December 23, 2023

worst service department and manager is very arrogant and he said it like waiting at a doctors office it took them 3 hours for a basic oil change with nobody in the waiting room and nobody came in for the wh More

by granobabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
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Dec 24, 2023 -

Ed Napleton Acura responded

Granobabe, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Regards Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-941-4300 x2378/x2339 marta.nilles@napleton.com

December 22, 2023

Izzy buena comunicacion y servicial, gracias al equipo de ed napleton Acura. Se los recomiendo raza. More

by Moy.chaga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzy Torres
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Dec 23, 2023 -

Ed Napleton Acura responded

¡Muchas gracias por compartir tu experiencia reciente con nosotros, Moy.chaga! ¡Trabajamos duro para brindar a cada uno de nuestros clientes la mejor experiencia automotriz! ¡Esperamos verte de nuevo! ¡Apreciamos que haya elegido el concesionario Acura número uno en Chicago! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

November 30, 2023

It’s worth to drive out there, great deal for their car and my car, good service More

by Clark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ed Napleton Acura responded

Congratulations on your new car, Clark! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@naplet on.com

November 28, 2023

Very easy to work with our sales person here, made the process fast and simple More

by Alfredo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ed Napleton Acura responded

Alfredo, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/2339 marta.nilles@napleton.com

November 24, 2023

Love my new Integra, came in on a used ILX, Wade offer me some great option, and very happy with my new car More

by Jasmine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ed Napleton Acura responded

Jasmine, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/2339 marta.nilles@napleton.com

November 17, 2023

Tried to make a deal with this dealership from out of town but after 5 calls and a promises of a call back I never got one so stay clear of this dealership. Not a good business practice More

by fastvet1025
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Receptionist
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Dec 14, 2023 -

Ed Napleton Acura responded

Fastvet1025, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. I would like to ask for a chance to assist and do my best to turn this around. I will work with you personally to make sure you receive the best service. Please give me a call at your earliest convenience directly at 630-782-9300 x2378. I hope to hear from you soon. Best Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378 marta.nilles@napleton.com

November 16, 2023

Miguel did a great job thank you so much for getting me a new car More

by gailmucci315
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel mancilla
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Dec 14, 2023 -

Ed Napleton Acura responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Acura and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

October 30, 2023

I got to say my experience was absolutely phenomenal. I went in just looking but ended up driving home a new Acura Integra. Francisco wasn't pushy and well composed, worked within my budget. As myself co More

by justinanderso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Rivera
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Dec 14, 2023 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, Justinanderso! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Kia/Acura Of Elmhurst 630.941.4300 ext 2378-2355 angela.rivera@napleton.com

October 27, 2023

Very happy with my purchase, Wade is very helpful, explain everything during the whole process More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Mike! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We appreciate you choosing Chicago-land's #1 Acura Dealership!

October 26, 2023

Great deal from Wade, got my first new car, enjoy driving it, 5 star service More

by Baeza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ed Napleton Acura responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton Acura so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

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