Ed Napleton Acura

Buyer Beware - The 'Ol Bait and Switch My review is very similar to previous 1-Star Ratings. My initial impressions of the dealership were positive: professional salesperson, spotless sh My review is very similar to previous 1-Star Ratings. My initial impressions of the dealership were positive: professional salesperson, spotless showroom, and the vehicle I was interested in was beautifully detailed and appeared exactly as described on their website. Before I dump on them, I have to state as a cash buyer - I do not know how they deal with people looking to finance their purchase. However, I can take a pretty good guess. After looking over the vehicle and taking it for a spin I was very enthusiastic. I thought to myself, "I have no problem giving them their asking price and getting out of here with an additional $2,000 or so in taxes and fees. Both sides of the deal will be happy with the ease and results of the transaction." Then the salesperson "ran the numbers". He came back with a total of approximately $30,800 for a vehicle sticker'd at $22,997. HUH?!? This total included approximately $1,400 for a dent and windshield protection plan and the BIG DOG - $3,900 for a "Used Car Dealer Inspection Fee". Yeah...seriously. I was shocked. I told the salesperson I was not interested in the protection plan. The only thing I could come up with for such a crazy inspection fee at the time was some sort of requirement for an Illinois lemon law. After some research I can tell you, it is not. The salesperson took the amount I was willing to spend to the decision maker and came back with their minimum to get the vehicle off the lot, $27,000. Still $4,000 over their initial asking price. I would imagine they make off pretty well sticking these fees to customers who are uncomfortable asking questions or unprepared to walk away from a deal. If you're thinking of shopping at Ed Napleton Acura, I'd recommend you be prepared to do both of these things. Good Luck! More

Harris was extremely professional and got us the beat deal ever. I would recommend anyone to come and talk to him about a acura car. deal ever. I would recommend anyone to come and talk to him about a acura car. More

Logan was cordial and courteous. He answered all my questions and explained any issues thoroughly. He demonstrated patience with me and was considerate of my time availability. I was quite satisfied wi questions and explained any issues thoroughly. He demonstrated patience with me and was considerate of my time availability. I was quite satisfied with his self presentation and manner. He is a very competent sales person. More

Willy was a very nice person and helped us get a great deal on the car we needed. Made our car buying experience very pleasant. deal on the car we needed. Made our car buying experience very pleasant. More

worst dealership I went there to buy a car with my friend 3 weeks ago, first of all the price they have on the web it's $10000 more then when we decide to leave they s I went there to buy a car with my friend 3 weeks ago, first of all the price they have on the web it's $10000 more then when we decide to leave they start negotiating but what they did they told me the different price but charged me more without telling me which I found out 2 days after when I showed the paper to my son, not only that I keep calling them where should i do my monthly payment for the car and left 20 messages no respond from them .The sales person name was WILLY WU CEN and the financing person was DONNY. It's been 3 weeks and nobody return my call to give me the lender's name . More

No pressure, straight to the point with Andy my salesman at napleton Kia. Helped me to pick the right car for me. Definitely recommend to anyone at napleton Kia. Helped me to pick the right car for me. Definitely recommend to anyone More

Very helpful staff especially VICTOR and ELDIN . Thank you very much VICTOR for spending all that time to purchase my car. I recommend VICTOR for anyone need to purchase a car you very much VICTOR for spending all that time to purchase my car. I recommend VICTOR for anyone need to purchase a car More

Great dealership overall, would come back again. Everyone in the dealership was really helpful and were super patient with every question. Cashiers were extremely friendly and helpful. They helped ou Everyone in the dealership was really helpful and were super patient with every question. Cashiers were extremely friendly and helpful. They helped out with any questions and purchases I had. More

Had an amazing Experience! Refinanced my car with Wade! Was such a fast and easy process! He explained my options to me honestly! Definitely going back to him! Was such a fast and easy process! He explained my options to me honestly! Definitely going back to him! More