Ed Napleton Acura

Harris was extremely professional and got us the beat deal ever. I would recommend anyone to come and talk to him about a acura car. deal ever. I would recommend anyone to come and talk to him about a acura car. More

Logan was cordial and courteous. He answered all my questions and explained any issues thoroughly. He demonstrated patience with me and was considerate of my time availability. I was quite satisfied wi questions and explained any issues thoroughly. He demonstrated patience with me and was considerate of my time availability. I was quite satisfied with his self presentation and manner. He is a very competent sales person. More

Willy was a very nice person and helped us get a great deal on the car we needed. Made our car buying experience very pleasant. deal on the car we needed. Made our car buying experience very pleasant. More

worst dealership I went there to buy a car with my friend 3 weeks ago, first of all the price they have on the web it's $10000 more then when we decide to leave they s I went there to buy a car with my friend 3 weeks ago, first of all the price they have on the web it's $10000 more then when we decide to leave they start negotiating but what they did they told me the different price but charged me more without telling me which I found out 2 days after when I showed the paper to my son, not only that I keep calling them where should i do my monthly payment for the car and left 20 messages no respond from them .The sales person name was WILLY WU CEN and the financing person was DONNY. It's been 3 weeks and nobody return my call to give me the lender's name . More

No pressure, straight to the point with Andy my salesman at napleton Kia. Helped me to pick the right car for me. Definitely recommend to anyone at napleton Kia. Helped me to pick the right car for me. Definitely recommend to anyone More

Very helpful staff especially VICTOR and ELDIN . Thank you very much VICTOR for spending all that time to purchase my car. I recommend VICTOR for anyone need to purchase a car you very much VICTOR for spending all that time to purchase my car. I recommend VICTOR for anyone need to purchase a car More

Great dealership overall, would come back again. Everyone in the dealership was really helpful and were super patient with every question. Cashiers were extremely friendly and helpful. They helped ou Everyone in the dealership was really helpful and were super patient with every question. Cashiers were extremely friendly and helpful. They helped out with any questions and purchases I had. More

Had an amazing Experience! Refinanced my car with Wade! Was such a fast and easy process! He explained my options to me honestly! Definitely going back to him! Was such a fast and easy process! He explained my options to me honestly! Definitely going back to him! More

Customer Service Fernando Teran I had a very poor experience with Ed Napleton Acura- The car buying experience went somewhat smoothly but the real issues arose Fernando Teran I had a very poor experience with Ed Napleton Acura- The car buying experience went somewhat smoothly but the real issues arose after I had called in two businesses days later to cancel my extended warranty. After going in and meeting with Marius in finance he let me know he could cancel the warranty, and that the cost would be refunded in full to the loan holder, but my payment would stay the same. Essentially, I would need to pay the cost of the loan with the extended warranty included but as a result would pay the car off 8-10 months earlier than the original loan terms. Although I do understand the how and I why I was not happy to hear that we could not simply prorate, edit, do a flat cancel on the loan and rewrite a new loan to match the original payment terms without the warranty. He let me know since everything was done electronically (it was not – the network was down on Saturday and I signed everything on paper) the loan was already funded. having worked at a dealership in the past I asked if he was sure the loan was funded as it had only been two business days since we signed and figured it would still be in underwriting or in the process of getting funded. He assured me there was nothing we could do. I then asked to speak to the sales manager Rich Carusiello and explained the situation to him hoping we could come up with a solution even if that solution was for me to pay for the fee to do a flat cancel and rewrite the loan with the original loan terms and payment. Without skipping a beat, he said he couldn’t do it and asked me “why I would possibly want to cancel the warranty” followed by “Why I would buy it in the first place if I was just going to cancel it”. I let him know that I was able to secure an extended warranty elsewhere and had the right to cancel at any point. He then in front of several his employees continued to ask me the same questions this time in an even more unprofessional manner. I let him know that I had the right to cancel and found a warranty elsewhere. He asked me where I got it from and that I “better hope it’s not one of shi**y ones from the internet” I let him know that I was lucky enough to have a good friend who ran several dealerships and that’s how I was able to get it. His response to that was that “I should have just bought a car from him then” After waiting another 30+ minutes he finally come out to ask me who sold me the car and just had the salesman try to help me. Again, I explained to the salesperson the situation and let him know that I would be more than willing to pay any fees associated with cancelling the loan and rewriting a new one. The salesman went back to finance and let me know there was nothing he could do. I let them know that I would like a signed a copy of my cancellation letter for the warranty and the exact loan amount due after the warranty is refunded so I can secure a different loan elsewhere. I was told they wouldn’t be able to give me that number at that time although they are the ones that gave me the original loan and know the exact cost of the warranty plus add ons (tire and wheel protection, windshield protection, Napelton care etc) and would need to get back to me at a later date. I again let them know it didn’t make business sense to not cancel the loan, rewrite a new one, have me pay for the fee for the flat cancel but still keep/make the money on the interest accrued on the loan over the next several years instead of me closing out this loan on day 1 and having another place make the money. To that the Rich’s response was “it’s your money do what you want”. I decided to leave, but being someone who has been in sales for 10+ years and a leader/ manager of people I knew that I needed to give Rich Carusiello feedback on how he showed up as an unprofessional leader in front of his peers. He let me know he didn’t mean anything by it, but we can all agree that as leader of people -the example set was a very poor one. Still waiting on the loan amount and eager to close it out as I was lucky enough to get a better rate More