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Ed Napleton Acura

Elmhurst, IL

4.6
774 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 774 reviews

October 28, 2020

Highly recommended this dealership, ask for Wade, very professional, he gave me a great deal for my first Acura, I am happy for that, will come back for service More

by Sam Oi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Sam Oi! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

October 27, 2020

ED NAPLETON SHOULD PUT A DISCLAIMER ON THEIR WEB SITE THAT THEY WILL REFUSE TO SELL YOU A CAR UNLESS YOU COME INTO THEIR DEALERSHIP. YOU KNOW THERE IS A PANDEMIC CURRENTLY, CORRECT??? YOUR PHONE SYSTEM R More

by MITCH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MARTA
Oct 29, 2020 -

Ed Napleton Acura responded

Mitch, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, please reach out to us at (630) 941-4300 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Oct 31, 2020 -

MITCH responded

Disa, Thanks for the response but it is obvious with the responses or lack thereof from your employees, it is from the top down that makes trying to buy a car from your dealership most difficult and a waste of someone’s valuable time. I’ll find my wife a car somewhere else. Mitch

October 08, 2020

This dealership is a disaster. Went in for a scheduled appointment for a solo test drive which was approved via email by the dealership. I had to wait 45 minutes for them to retrieve the vehicle after I a More

by Chicagodriver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
Oct 09, 2020 -

Ed Napleton Acura responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton.com

October 06, 2020

I took my car in & was fixed.Couple days later it broke down again and paid a lot again.I don't reccomend this dealership. More

by marcosnunez571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebeca
Oct 09, 2020 -

Ed Napleton Acura responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (630) 941-4300 and we will do our best to make this better. We hope to hear from you soon.

October 01, 2020

Been with the dealership for many years. 4th Acura from here, Wade is a nice guy, and Connor always give out crazy deal, good service More

by Kang J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

I came in on the used mdx, car was sold, but car was sold, but my salesmen Wade and manager Connor gave me a deal on new that I can not refuse, very good people over there More

by Jon Ng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2020

I worked with Andre, he was very nice and informative. He got me into a 2021 Kia Seltos! I definitely recommend, 5 stars from me! More

by Bre1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr.
Sep 26, 2020 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Bre1! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton.com

September 23, 2020

Just simple thank you for great service Marta provided me during my visit. Couldn't be happier with my purchase and my experience. Acura is a car to drive. More

by Carol P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2020 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Carol P! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton.com

September 16, 2020

Excellent dealership. Good people, honest. Good selection of cars, fair priced. Wade was salesperson who did an amazing job. Will come back for future purchases. More

by Tiran15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade
Sep 18, 2020 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Tiran15! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura /Kia 630 926 7131 Disa.degrazia@napleton.com

September 12, 2020

Thank you Victor for all your help! I love my new Acura Rdx!! If you are looking for great deals and excellent customer service go to Ed Napleton Acura you won't be disappointed. More

by rose_rosie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hitko Kadric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vi tor
Sep 15, 2020 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Rose_rosie1! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton. com

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