Ed Napleton Acura

Alex K and Connor were extremely helpful with the purchase of our new car. They made the car buying experience a pleasant one. purchase of our new car. They made the car buying experience a pleasant one. More

I did get a response about the car I wanted, but the email he sent from came back no such person, he included his phone number so I called and got no answer, I texted that number go no answer, I got ano email he sent from came back no such person, he included his phone number so I called and got no answer, I texted that number go no answer, I got another email from a female this time with a nice video ofnthe car I wanted I responded back to her and that email worked which she forwarded to guy with none working email. Thursday night I got a hold of sale guy there and he came back and told me car was sold. I tried tobget a hold of them from Monday. No big deal. They really want your phone number which I never give as they just won't let up, when they have it. More

My first acura, love my mdx, wade did a good job, get us a good price a good price More

2nd Acura from here, Wade is very knowledgeable, gave me a deal I can’t say no to it a deal I can’t say no to it More

Again, great experience with Wade, 4th lease from here, very nice people to work with very nice people to work with More

Wilson worked at understanding my needs, working within my budget and made the process of purchasing a used vehicle as easy as he could. After the car was paid for he handed me the single key to the vehic my budget and made the process of purchasing a used vehicle as easy as he could. After the car was paid for he handed me the single key to the vehicle. I was extremely disappointed that the single key was not disclosed or allowed for in the trade. More

We bought a 2022 MDX from Wade. He was very knowledgeable, helpful and professional! This is our 3rd Acura and we would definitely buy here again. And would definitely recommend Wade as a sales knowledgeable, helpful and professional! This is our 3rd Acura and we would definitely buy here again. And would definitely recommend Wade as a sales person! More

Ed Napleton AcuraAcura dealerPLACE DETAILS Photo Ed Napleton Acura Acura dealer PLACE DETAILS Photo of Naper Man Naper Man 4 hours ago 1 STAR IS BEING TOO GENEROUS- AVOID THIS DEAL Ed Napleton Acura Acura dealer PLACE DETAILS Photo of Naper Man Naper Man 4 hours ago 1 STAR IS BEING TOO GENEROUS- AVOID THIS DEALER I went in to inquire about an Acura MDX lease. The person who called me to set up the appointment instructed me to ask for the "VIP Manager" when I come to the dealership who would supposedly know which vehicle I'm interested in and make sure I'm taken care of. So I asked for the VIP Manager but this was just some stupid glorious title for one of their multiple managers who came and greeted me and had no idea who I was or what vehicle I was coming to see. He then introduced me to only salesman who looked like he was available and hungry for a customer, whose name I will not mention. The manager also tells me I"ll quality for some additional incentives because I own a Honda and a Volvo in my household. This was a lie. Now Acura may not be at the same level as BMW or Audi but let's not forget this is still a luxury brand, yet the salesman I sat with for 90 minutes didn't even have a business card to hand out. Really bad and unprofessional if you ask me. Nothing "VIP" about this place or my experience. There was barely a place to park. The entire parking lot was a mess. It was a bush league version of an Acura dealership. After the test drive we began negotiating the lease terms. The salesman went into an explanation of all these add-ons to the vehicle that they'd be charging me for without the option to decline them. He also quoted me a price of about $10,000 HIGHER than MSRP. I left this dealership and will be purchasing the MDX at MSRP (no discount off MSRP but certainly not $10k OVER!!). Yes, they tried selling me a MDX for $73,000. I received a follow up call from Marta who was calling to ask me how my experience was. I called her back and left a message but she never responded. More

No one cares about the customer. I didn’t receive even one promised call back from them. Very disrespectful and disappointing service. I tried to reach them for more than a week and no response. one promised call back from them. Very disrespectful and disappointing service. I tried to reach them for more than a week and no response. More

Run away from this dealership. I traveled 2 hours to buy a 2022 MDX. Wade had the gall to not honor their online price and ask $10,000 more than the MSRP. $71k for an A-Spec? No way. His manager said it’s b a 2022 MDX. Wade had the gall to not honor their online price and ask $10,000 more than the MSRP. $71k for an A-Spec? No way. His manager said it’s because there’s going to be a shortage of cars soon, and they have the largest inventory, so they can place a premium on their cars. Well f**k that. Went to Muller Acura and bought one at sticker price. No games, and no lies from their sales people. I will NEVER EVER do business with Napleton. I will tell my friends and family to take their business elsewhere as well. More