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Ed Napleton Acura

Elmhurst, IL

Overview
Employees
Reviews
Vehicles
4.6
772 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 772 reviews

December 09, 2022

2nd Acura from here, very nice people, love my new Rdx, thank you for all the hard work More

by Mark.J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Ed Napleton Acura responded

Hi Mark, thank you so much for your positive comments about Ed Napleton Acura! We appreciate you choosing Chicago-land's #1 Acura Dealership!

December 05, 2022

Everything about this dealership was a disaster from car purchase to service needs. I gave them several opportunities to correct the problem. I was scammed during my purchase and over 3 years later I just More

by cz96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
"Ricky"
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Dec 07, 2022 -

Ed Napleton Acura responded

Cz96, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We would love the chance to speak with you directly in hopes of rebuilding your trust in our dealership. Unfortunately with the information provided in your review we can not locate your customer file. When you have a chance please give us a call and we will do our very best to turn your experience around. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura 630 782 9300 x2339 disa.degrazia@napleton.com

Dec 07, 2022 -

cz96 responded

Not a chance. You had multiple opportunities at the time. Your GM failed to respond. Your Service Manager failed to correct the issue. I learned over a short period of time the Service Manager was replaced. I talked to the new Service Manager who recognized you had dragged me through the mud. He said that’s why he was there, to fix it. Well, my next visit to service was same Ol’, same Ol’. I was hesitant to move my business from McGrath Westmont before this ever happened. I learned my lesson. You ripped me off, your Sales Manager was a scammer and you got caught. I contacted Honda Corp and other than them contacting McGrath to address a couple of my concerns, they said nothing they can do. This isn’t the Honda I used to know. By the way, any service bulletin on the brakes yet? My brakes have made some crazy weird rubbing noise since the car was brand new. Your service department told me 3 times it was a known issue for a year and a half. They were waiting on a service bulletin that never happened. So nearly 40k for a brand new car with noisy brakes that won’t fix. Understand why you have lost my business yet?

November 29, 2022

My new Integra is amazing, thank you for your hard work Wade, that makes the buying process so easy More

by Andrea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Ed Napleton Acura responded

Hi Andrea, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 26, 2022

Great service! Had a great experience at this dealership. Good prices. Ask Tyler Santagata,he was very knowledgeable. More

by iurie.tarelunga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitko Kadric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Quach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Santagata
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Nov 28, 2022 -

Ed Napleton Acura responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 21, 2022

Thank you Michael DePaolo for my 22 TLX TYPE S. I had such a great experience with my transaction through Ed Napleton Acura. Fast and Efficiently. Michael knew all the answers to every question I h More

by bkingry90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael DePaolo
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Nov 23, 2022 -

Ed Napleton Acura responded

Hi, We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! We appreciate you choosing Chicago-land's #1 Acura Dealership!

November 18, 2022

I highly recommend this dealership for your future purchase, they really treat customers like family. Thank you Napleton! More

by marija.nichevska
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Ed Napleton Acura responded

Marija.nichevska, we're glad to hear you found our staff to be so informative and helpful. Thanks again for the recommendation, and have an amazing day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleto.com

November 12, 2022

We loved working with James Sublette in Sales. He was attentive, responsive and friendly. And knowledgable and trustworthy! He always followed up with us in a timely manner. Very reliable. We hig More

by John
Recommend Dealer
Yes
Employees Worked With
James Sublette
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Nov 15, 2022 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, John! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

November 10, 2022

Buying a call can be the most stressful experience but this dealership makes you feel at home. More

by ClarkR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Ed Napleton Acura responded

Clarkr, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/ x2339 marta.nilles@napleton.com

November 08, 2022

I had a great experience at this dealership I feel like the sales person answered all my questions. More

by TFCCOP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, Tfccop! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

November 05, 2022

N i c e dealership a n d v e r y f r i e n d l y More

by hk6306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS BETANCOURT
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Nov 06, 2022 -

Ed Napleton Acura responded

Thanks for sharing your recent service experience with us, Hk6306! We hope you continue to choose Ed Napleton Acura as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/ x2339 marta.nilles@napleton.com

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