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Ed Napleton Acura

Elmhurst, IL

Overview
Employees
Reviews
Vehicles
4.7
769 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 769 reviews

December 29, 2022

Very happy with my new ride, Wade is the salesman who helped me out, great deal i got from here More

by Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2022 -

Ed Napleton Acura responded

Robin, we appreciate you choosing Ed Napleton Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We want all our customers to feel this way when leaving our dealership! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

December 27, 2022

Love my mdx, Wade help me out with a very good deal, thank you for your help More

by Fei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Fei! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you so much again for your feedback! We hope you have a great day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst julissa.varela@napleto.com 630-941-4300 ext 2339/2378

December 22, 2022

Jim Sublette did a great job explaining options we had with a “soccer family” I appreciate his knowledge. Great dealership! More

by Vertdsn
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jim Sublette
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Dec 23, 2022 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Vertdsn! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

December 21, 2022

While car shopping at a dealership is my least favorite thing in the world, James made it not only pleasant but also fun! Highly recommend James and Acura. More

by subdesign
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Sublette
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Dec 22, 2022 -

Ed Napleton Acura responded

Subdesign, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 2339/2378 julissa.varela@napleton.com

December 09, 2022

Aj was super helpful during my process finding the right Acura for me. I originally wanted an mdx and Aj got me into an A spec with no problems! Great place to buy a car More

by Anunez3122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aj
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Dec 12, 2022 -

Ed Napleton Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton Acura! We appreciate you choosing Chicago-land's #1 Acura Dealership!

December 09, 2022

Jovany was great! ! Helped me with my Integra purchase. Slavy the sales manager was also really helpful and helped me get to where I wanted to be at monthly. More

by Sarita Diaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovany Fragoso
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Dec 12, 2022 -

Ed Napleton Acura responded

Hi Sarita, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton Acura! We appreciate you choosing Chicago-land's #1 Acura Dealership!

December 09, 2022

Matt was amazin. He answered all of my questions and got me into the best deal for me in a RDX. Thank you More

by Draven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Vogl
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Dec 12, 2022 -

Ed Napleton Acura responded

Hi Draven, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton Acura! We appreciate you choosing Chicago-land's #1 Acura Dealership!

December 09, 2022

2nd Acura from here, very nice people, love my new Rdx, thank you for all the hard work More

by Mark.J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Ed Napleton Acura responded

Hi Mark, thank you so much for your positive comments about Ed Napleton Acura! We appreciate you choosing Chicago-land's #1 Acura Dealership!

December 05, 2022

Everything about this dealership was a disaster from car purchase to service needs. I gave them several opportunities to correct the problem. I was scammed during my purchase and over 3 years later I just More

by cz96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
"Ricky"
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Dec 07, 2022 -

Ed Napleton Acura responded

Cz96, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We would love the chance to speak with you directly in hopes of rebuilding your trust in our dealership. Unfortunately with the information provided in your review we can not locate your customer file. When you have a chance please give us a call and we will do our very best to turn your experience around. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura 630 782 9300 x2339 disa.degrazia@napleton.com

Dec 07, 2022 -

cz96 responded

Not a chance. You had multiple opportunities at the time. Your GM failed to respond. Your Service Manager failed to correct the issue. I learned over a short period of time the Service Manager was replaced. I talked to the new Service Manager who recognized you had dragged me through the mud. He said that’s why he was there, to fix it. Well, my next visit to service was same Ol’, same Ol’. I was hesitant to move my business from McGrath Westmont before this ever happened. I learned my lesson. You ripped me off, your Sales Manager was a scammer and you got caught. I contacted Honda Corp and other than them contacting McGrath to address a couple of my concerns, they said nothing they can do. This isn’t the Honda I used to know. By the way, any service bulletin on the brakes yet? My brakes have made some crazy weird rubbing noise since the car was brand new. Your service department told me 3 times it was a known issue for a year and a half. They were waiting on a service bulletin that never happened. So nearly 40k for a brand new car with noisy brakes that won’t fix. Understand why you have lost my business yet?

November 29, 2022

My new Integra is amazing, thank you for your hard work Wade, that makes the buying process so easy More

by Andrea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Ed Napleton Acura responded

Hi Andrea, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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