Ed Napleton Acura

After calling and being hung up on multiple times, the one phone call that i wasn’t hung up on, i was transferred over 5 times and was on hold for over 10 minutes. I asked to speak to someone in finance r one phone call that i wasn’t hung up on, i was transferred over 5 times and was on hold for over 10 minutes. I asked to speak to someone in finance regarding warranties i had cancelled and not a single person was willing to help me out, in fact, multiple people picked up their phone and put it down right away so it would stop ringing. I even got transferred to the same lady in an offsite location two or three times. At the end of the phone call i had finally asked if the person i needed to speak to was even in the building, to which they replied “he is but he might be busy”. You would think after hearing someone ask to speak to a certain person twice or even 3 times you could tell them what the reason they might not be answering is. Instead i got thrown into a transfer circle where at the end i gave up and just gave them my information to get a call back. More

Steven Martin was an amazing sales rep! Very helpful. Great sales process and smooth transaction. One of our best car buying experiences. Very helpful. Great sales process and smooth transaction. One of our best car buying experiences. More

Miguel has a very helpful for my new car finding. We close the deal today!! Will highly recommend him when you visit Acura. We close the deal today!! Will highly recommend him when you visit Acura. More

Great Job! I had a wonderful experience at Napleton. I went to 6 dealers in the Chicagoland area looking for a used car and Steven Martin was the best salesmen I had a wonderful experience at Napleton. I went to 6 dealers in the Chicagoland area looking for a used car and Steven Martin was the best salesmen from all of them by far. He was knowledgeable, polite not pushy. He worked with me with the budget I had and this experience was great. I will definitely be buying all my cars from Napleton from now on. More

If you have any questions or looking to get into a new/used car with all things considered, see Steven Martin. He will go above and beyond to ensure you get what you like and that you’re well taken ca new/used car with all things considered, see Steven Martin. He will go above and beyond to ensure you get what you like and that you’re well taken care of. Highly recommended! More

Steven was amazing! Well serviced and a great salesman! highly recommend coming to see him ! Well serviced and a great salesman! highly recommend coming to see him ! More

Steven Martin is vary good Salesman really help me and my family is making a great decision in buying a new vehicle family is making a great decision in buying a new vehicle More

Just did my oil change here, was talking to Wade regarding to the new EV car that is coming in, very patient and knowledgeable guy, very helpful information from him regarding to the new EV car that is coming in, very patient and knowledgeable guy, very helpful information from him More

Samantha did an amazing job, helping me resolve my issue with the car. Super friendly and very understanding. 🙂 with the car. Super friendly and very understanding. 🙂 More

Steven Martin provided solid help when I was looking for new Kia and needed help with a trade in. I recommend talking to Steve as he was very helpful and willing to make a deal that works for me. new Kia and needed help with a trade in. I recommend talking to Steve as he was very helpful and willing to make a deal that works for me. More