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Ed Morse Ford- Service Center

Muscatine, IA

4.0
207 Reviews
Call Service Center (563) 263-5324

207 Reviews of Ed Morse Ford- Service Center

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December 14, 2023

Easy to work with. The service manager was very thorough in explaing how to handle recall. More

by SKELNHOFER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Dec 15, 2023 -

Ed Morse Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of our team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Ed Morse Ford Lincoln Team

November 28, 2023

Purchased a 2023 Ford Escape and needed a replacement pull handle. Travis took care of the warranty work. 10 minute job. More

by kirkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
Report | Print
Nov 29, 2023 -

Ed Morse Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Ed Morse Ford Lincoln Muscatine, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Ed Morse Ford Lincoln Team

November 10, 2023

People were nice and were very timely in fixing my car. I will be using them for service. More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Nov 14, 2023 -

Ed Morse Ford responded

Connie, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Ed Morse Ford Lincoln Team

October 29, 2023

Always up front with details of repairs needed & done in a timely manner. Never have I been disappointed yet!! Thank You Ed Morse Ford! More

by SKS72TY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Kaufman, Josh Teeter, Curtis Welch, Travis Honeycutt
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Nov 01, 2023 -

Ed Morse Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Ford Lincoln Team

October 28, 2023

They did a great job with getting me in and out. Service was good. Price was better than expected. More

by sdnelson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey, Travis Honeycutt
Report | Print
Nov 01, 2023 -

Ed Morse Ford responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Ed Morse Ford Lincoln Team

October 26, 2023

Always a good experience, right in, quick service, good communication, quick checkout, courteous and friendly staff More

by EBRADY3003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 31, 2023 -

Ed Morse Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Ed Morse Ford Lincoln Team

October 20, 2023

Have had things done on time. Waiting camera because Ford is not yet able to get them. More

by NITEFIGHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 24, 2023 -

Ed Morse Ford responded

Thanks for your great review. We do appreciate your patience for the extended wait that we have encountered while waiting for the part to come in. We strive to provide excellent customer service, and we're glad that this has been the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Ford Lincoln Team

October 19, 2023

It was a nice experience. Service area was clean and orderly. Received great, friendly customer service from courteous staff. Provided good follow up to let me know when my ve More

by HUGHESDEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman
Report | Print
Oct 24, 2023 -

Ed Morse Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Ford Lincoln Team

October 18, 2023

They were nice to me and my dog all and all good experience and a nice waiting room 😃 More

by cavemanproctor58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 23, 2023 -

Ed Morse Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Ed Morse Ford Lincoln Team

October 18, 2023

Dropped SUV off for 9:30 appointment for new tires and alignment Told it would take at least 2 hours because 3 were scheduled. We left and returned 4 hours later. Vehicle wasn’t ready and I had to wai More

by dbriggs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Oct 23, 2023 -

Ed Morse Ford responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Ed Morse Ford Lincoln Team

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