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Grace Grems
Grace Grems at Ed Morse Ford
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Grace Grems

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.8
14 Reviews
4.8

14 Reviews

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14 Reviews of Grace Grems

June 04, 2024

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Took care of me and got me in past minute - much appreciated!!!! I'll go back. More

by KVD0612
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Recommend Dealer
Yes

Other Employees Tagged: Marissa Toyne

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Jun 07, 2024

Ed Morse Ford responded

Thank you for the positive review, we're thrilled to hear that we could assist you last minute. We look forward to welcoming you back at Ed Morse Ford Lincoln in the future. See you soon! Sincerely, The Ed Morse Ford Lincoln Team

May 24, 2024

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I think the prices here are too high, they wanted over 229.00 for a new battery! Unless the work involves major work under my warranty, I will not be back! More

by TERRIIRWIN4
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Cody Birkhofer, Mike Gierut

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May 28, 2024

Ed Morse Ford responded

Thank you for sharing your feedback, Terri. We appreciate your perspective on pricing concerns with the new battery. Please feel free to reach out to us at Ed Morse Ford Lincoln Muscatine to discuss your warranty and explore potential solutions. We value your input and aim for a positive resolution. Sincerely, The Ed Morse Ford Lincoln Team

May 19, 2024

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they very quick service, very pleasant people, always enjoy coming to you business, looking forward to buying another car from you. More

by BROWNEYEDSUSAN2
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Birkhofer, Mike Gierut

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May 22, 2024

Ed Morse Ford responded

Thank you for your kind words and for choosing Ed Morse Ford Lincoln Muscatine! We are thrilled to hear that you had a great experience with our team. We appreciate you and look forward to assisting you with your next car purchase. See you soon! Sincerely, The Ed Morse Ford Lincoln Team

May 18, 2024

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Service was performed at scheduled time and done earlier than promised. Just waiting on recalled parts. More

by dbriggs4
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Recommend Dealer
Yes
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May 22, 2024

Ed Morse Ford responded

Thank you for sharing your positive experience with us! We're delighted to hear that your service was completed promptly. We'll ensure the recalled parts are taken care of swiftly as well. We appreciate your support and look forward to serving you again. Sincerely, The Ed Morse Ford Lincoln Team

April 27, 2024

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it was a good experience i was pleasanty surprised by the service at the facility More

by PMASE.241979
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Recommend Dealer
Yes
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May 02, 2024

Ed Morse Ford responded

Thank you for writing this amazing review for our team! At Ed Morse Ford Lincoln Muscatine, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Ed Morse Ford Lincoln Team

April 26, 2024

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I think $94 for an oil change and rotation is a bit much. Also, 1.25 hours waiting for something I could do in the driveway in less than 1 hour. Will most likely do it myself next time. More

by KJD
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Recommend Dealer
No
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Apr 30, 2024

Ed Morse Ford responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Ed Morse Ford Lincoln Team

April 24, 2024

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Could not have asked for better service. Courteous, punctual, Comfortable waiting area. Appreciate your service! Thank you! More

by MATHIASGRACE
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Recommend Dealer
Yes
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Apr 29, 2024

Ed Morse Ford responded

Thank you for visiting our service department and for leaving the kind words, Grace. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Ford Lincoln Team

April 24, 2024

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The service was done properly and was finished within the time frame estimated at the time we dropped the car off. More

by BCARTER13
Recommend Dealer
Yes

Other Employees Tagged: Cody Birkhofer, Mike Gierut

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Apr 29, 2024

Ed Morse Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Ed Morse Ford Lincoln Team

April 20, 2024

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They got my 2022 Ford Ranger in quickly for a transmission issue. The tech was able to determine the issue and apply a Ford TSB to address the hard shifts. Grace kept me updated on how things wer More

by GARRISONKEVIN
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Recommend Dealer
Yes
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Apr 24, 2024

Ed Morse Ford responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Ed Morse Ford Lincoln Team

April 06, 2024

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Grace was such a big help, my truck needed some warranty work done and she helped customize a way to make it work with my busy schedule. In and out in a jiffy! Make sure to see Grace for all your service ne More

by IRWINLOGAN615
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Recommend Dealer
Yes
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Apr 10, 2024

Ed Morse Ford responded

Irwin, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Grace does for Ed Morse Ford Lincoln and our customers. Hope to see you again soon! Sincerely, The Ed Morse Ford Lincoln Team

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