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Ed Morse Ford- Service Center

Muscatine, IA

4.0
207 Reviews

207 Reviews of Ed Morse Ford- Service Center

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September 07, 2024

I must say, the experience exceeded my expectations. From the moment I arrived, the professionalism and courtesy of the service department was amazing! The service advisors were incredibly knowledgea More

by Alley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Ed Morse always does a great job. Terrific service every time. I recommend this dealtership. More

by CORNMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Birkhofer
August 17, 2024

Got over charged for the works oil change with tires rotated! went from $70 to $111! was suppose to wash our truck and never did for the 2 nd time ! The place is a mess! They are under construction an More

by GDSNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2024

They were very attentive to my situation and rectified the problem as quickly as possible especially considering they were undergoing a renovation project at the dealership. More

by DLNOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Birkhofer, Mike Gierut
Jul 09, 2024 -

Ed Morse Ford responded

Thank you for sharing your experience with us. We appreciate your understanding of the situation during our renovation project. We aim to provide efficient service despite any challenges, and we're glad we could rectify the issue for you promptly. Your feedback is valuable to us. We look forward to serving you again at Ed Morse Ford Lincoln Muscatine. Sincerely, The Ed Morse Ford Lincoln Team

June 19, 2024

They are good people. They took care of me and fixed my car. Got out I good time. Thanks to them More

by JOHNBUSH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Ed Morse Ford responded

Thank you for choosing Ed Morse Ford Lincoln Muscatine and for sharing your positive experience with us. We are thrilled to hear that we were able to take care of you and get your car fixed promptly. Please come see us again for any future needs! Sincerely, The Ed Morse Ford Lincoln Team

June 14, 2024

Very professional and courteous. The sale went very well and I was pleased with the transaction. More

by gil.c.rock
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Ed Morse Ford responded

Thank you for your positive review, we appreciate your feedback! Your satisfaction is our priority, and we look forward to assisting you in the future. Sincerely, The Ed Morse Ford Lincoln Team

June 04, 2024

Took care of me and got me in past minute - much appreciated!!!! I'll go back. More

by KVD0612
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Toyne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Ed Morse Ford responded

Thank you for the positive review, we're thrilled to hear that we could assist you last minute. We look forward to welcoming you back at Ed Morse Ford Lincoln in the future. See you soon! Sincerely, The Ed Morse Ford Lincoln Team

June 04, 2024

It is always quick and easy to get maintenance scheduled and completed on my Lincoln. More

by KARENYANT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know their names.
Jun 07, 2024 -

Ed Morse Ford responded

Thank you for sharing your positive experience with us, Karen. We appreciate your kind words about the quick and easy maintenance process for your Lincoln at Ed Morse Ford Lincoln. We look forward to serving you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

May 24, 2024

I think the prices here are too high, they wanted over 229.00 for a new battery! Unless the work involves major work under my warranty, I will not be back! More

by TERRIIRWIN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Birkhofer, Mike Gierut
May 28, 2024 -

Ed Morse Ford responded

Thank you for sharing your feedback, Terri. We appreciate your perspective on pricing concerns with the new battery. Please feel free to reach out to us at Ed Morse Ford Lincoln Muscatine to discuss your warranty and explore potential solutions. We value your input and aim for a positive resolution. Sincerely, The Ed Morse Ford Lincoln Team

May 19, 2024

they very quick service, very pleasant people, always enjoy coming to you business, looking forward to buying another car from you. More

by BROWNEYEDSUSAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Birkhofer, Mike Gierut
May 22, 2024 -

Ed Morse Ford responded

Thank you for your kind words and for choosing Ed Morse Ford Lincoln Muscatine! We are thrilled to hear that you had a great experience with our team. We appreciate you and look forward to assisting you with your next car purchase. See you soon! Sincerely, The Ed Morse Ford Lincoln Team

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