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Ed Morse Ford

Muscatine, IA

Overview
Employees
Reviews
4.2
281 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
Contact Dealership

3205 US-61

Muscatine, IA

52761

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Showing 281 reviews

April 26, 2024

I think $94 for an oil change and rotation is a bit much. Also, 1.25 hours waiting for something I could do in the driveway in less than 1 hour. Will most likely do it myself next time. More

by KJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Ed Morse Ford responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Ed Morse Ford Lincoln Team

April 25, 2024

As of right now, things are working well. I will check back in if warning lights go on again More

by SLEE28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
Report | Print
Apr 30, 2024 -

Ed Morse Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Ford Lincoln Team

April 24, 2024

Could not have asked for better service. Courteous, punctual, Comfortable waiting area. Appreciate your service! Thank you! More

by MATHIASGRACE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Ed Morse Ford responded

Thank you for visiting our service department and for leaving the kind words, Grace. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Ford Lincoln Team

April 24, 2024

The service was done properly and was finished within the time frame estimated at the time we dropped the car off. More

by BCARTER13
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Birkhofer, Mike Gierut
Report | Print
Apr 29, 2024 -

Ed Morse Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Ed Morse Ford Lincoln Team

April 20, 2024

They got my 2022 Ford Ranger in quickly for a transmission issue. The tech was able to determine the issue and apply a Ford TSB to address the hard shifts. Grace kept me updated on how things wer More

by GARRISONKEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Ed Morse Ford responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Ed Morse Ford Lincoln Team

April 13, 2024

Service department needs a good overhaul, not impressed at all, last 2 times there, they tried to tell me my warranty was out More

by KBECKER_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Schult
Report | Print
Apr 16, 2024 -

Ed Morse Ford responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Ed Morse Ford Lincoln Team

April 12, 2024

In a light rain, the new windshield wiper Morse put on flew off while I was driving on Hwy 22. Luckily it did not hit the vehicle behind me. It was not storming or windy. More

by nbl21@proton.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Birkhofer
Report | Print
Apr 16, 2024 -

Ed Morse Ford responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, The Ed Morse Ford Lincoln Team

April 06, 2024

Grace was such a big help, my truck needed some warranty work done and she helped customize a way to make it work with my busy schedule. In and out in a jiffy! Make sure to see Grace for all your service ne More

by IRWINLOGAN615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Ed Morse Ford responded

Irwin, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Grace does for Ed Morse Ford Lincoln and our customers. Hope to see you again soon! Sincerely, The Ed Morse Ford Lincoln Team

April 05, 2024

They do what you ask them to do don't try to more work then you want done More

by RYANLHOEG
Recommend Dealer
Yes
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Schult, Cody Birkhofer, Mike Gierut
Report | Print
Apr 10, 2024 -

Ed Morse Ford responded

Thank you for sharing your feedback, Ryan! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Ed Morse Ford Lincoln Team

April 05, 2024

Check engine light turned on my 2023 F150 took it twice and they still can’t figure out what’s wrong. They said they would call me to bring it back a third time and I am still waiting. It has been almost t More

by hectorqatech
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Schult
Report | Print
Apr 09, 2024 -

Ed Morse Ford responded

We appreciate you taking the time to reach out to us, Hector. We are currently looking into the issue with your Ford F150 and hope to be in touch shortly. Sincerely, The Ed Morse Ford Lincoln Team

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