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Ed Morse Ford
Muscatine, IA
264 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE
"Dealer of The Year" ~ Automotive News
"Quality Dealer" ~ Time Magazine
"Cadillac Dealer of the Year" ~ (multiple recipient)
"Cadillac Certified Elite Service Dealer" ~ (multiple years)
"Honda President's Award" ~ (multiple recipient)
"Mazda President's Council" ~ (multiple recipient)
"Toyota Chairman's Council" ~ (multiple recipient)
"Jack Smith Leadership Award" ~ General Motors (multiple recipient)
"National Dealer of the Year" ~ DealerRater
"Consumer Satisfaction Award" ~ DealerRater (multiple recipient)
"Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient)
"South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 264 reviews
September 20, 2023
Service department communicated everything very well with me. They changed my oil and rotated my tires as well as assisted with an issue that they didn't have to. me. They changed my oil and rotated my tires as well as assisted with an issue that they didn't have to. More
by CASMIDA40
Verified CustomerEmployees Worked With
Amanda Kaufman, Josh Teeter
September 19, 2023
When I bought my car, I purchase the Global Protection Plan - Gold Coverage. The way that it was sold to me described that if I have any necessity of break pre maintenance it would be covered. My car star Plan - Gold Coverage. The way that it was sold to me described that if I have any necessity of break pre maintenance it would be covered. My car started to make a noise from the rear brake, whistling. I discovered that the protection plan did not cover brake disc and pad replacement, which are frequently required maintenance in the brake system. I felt deceived and disappointed with what was sold to me. Lastly, I was quoted $367 for a service that was sold to me as covered under the "Gold" plan. I didn't take out a "Gold" plan just to cover filter and oil changes and Tire Rotation. More
by YURI.PRACIANO
Employees Worked With
Amanda Kaufman, Josh Teeter
September 12, 2023
No waiting at appointed time, no hassle or upselling, all done including free wash in just over one hour. I have my choice of many service locations & dealers and I intend to continue getting my service at M done including free wash in just over one hour. I have my choice of many service locations & dealers and I intend to continue getting my service at Morse Ford/Lincoln. More
by TELECOM.CAMPBELL
Employees Worked With
Amanda Kaufman, Josh Teeter
September 12, 2023
Making an appointment was easy. Appointment was within 1 day of call. Waiting room is spacious with popcorn, water bottles, tv, magazines and the restrooms nearby. Charging cords av Appointment was within 1 day of call. Waiting room is spacious with popcorn, water bottles, tv, magazines and the restrooms nearby. Charging cords available BUT not for my android. Service area is not readily visible, signage could be better. Report from service is difficult to read. Stkicker in car said tires are "poor", but service advisor did not tell me this nor was it on the service report. Cody service advisor got me in quickly, addressed my concerns and kept me updated. More
by mary.perfette
Employees Worked With
Cody service department
September 08, 2023
I got an oil change here (the works) and when I checked afterwords they had not filled up the other fluids such as my coolant and brake fluid as advertised in the fluids top off. They also rotated my tires afterwords they had not filled up the other fluids such as my coolant and brake fluid as advertised in the fluids top off. They also rotated my tires and afterwards my steering wheel has started jittering. More
by carsonx101
Employees Worked With
Josh Teeter
September 08, 2023
Travis has no customer service skills. He did not check on me in the waiting room, and he let me sit there for an extra 45-50mins after my car was finished. Matt Krogstad is the worker He did not check on me in the waiting room, and he let me sit there for an extra 45-50mins after my car was finished. Matt Krogstad is the worker who gave me the best customer service. He even let me know that my car HAD been done for that long. More
by OLIVIAMHOWELL2000
Employees Worked With
Other Employees :
Amanda Kaufman, Josh Teeter, Curtis Welch, Travis Honeycutt
September 02, 2023
Great experience. Everyone was helpful and very informative. My technician Tyler was great and very informative with prices and letting me know when it was done. Best Everyone was helpful and very informative. My technician Tyler was great and very informative with prices and letting me know when it was done. Best experience in a dealership I’ve had in a long time More
by karrissa.storjohann
Employees Worked With
Tyler Fowler
