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Ed Morse Ford

Muscatine, IA

Overview
Employees
Reviews
4.2
281 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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3205 US-61

Muscatine, IA

52761

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Showing 281 reviews

December 09, 2023

I don’t know who Mark Krieger is, he wasn’t our sales person. All the staff was very friendly and I love my new vehicle, however I was disappointed to see my husband listed first on everything when the More

by sreedwulf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Our sales person was Freddy Ortiz who works for your Chevy dealership where we first went, he helped us find what I was looking for. Finance person I believe was Tyler at the Ford dealership
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Dec 12, 2023 -

Ed Morse Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Ed Morse Ford Lincoln Team

November 28, 2023

Purchased a 2023 Ford Escape and needed a replacement pull handle. Travis took care of the warranty work. 10 minute job. More

by kirkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
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Nov 29, 2023 -

Ed Morse Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Ed Morse Ford Lincoln Muscatine, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Ed Morse Ford Lincoln Team

November 17, 2023

Great place to deal with. Todd is a great salesperson this number from him. Got a good price on my trade in. More

by kirkh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Reinsager, Travis Honeycutt
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Nov 21, 2023 -

Ed Morse Ford responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Todd was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Ed Morse Ford Lincoln Team

Nov 21, 2023 -

kirkh responded

Great team to work with.

November 10, 2023

People were nice and were very timely in fixing my car. I will be using them for service. More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
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Nov 14, 2023 -

Ed Morse Ford responded

Connie, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Ed Morse Ford Lincoln Team

October 29, 2023

Always up front with details of repairs needed & done in a timely manner. Never have I been disappointed yet!! Thank You Ed Morse Ford! More

by SKS72TY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Kaufman, Josh Teeter, Curtis Welch, Travis Honeycutt
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Nov 01, 2023 -

Ed Morse Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Ford Lincoln Team

October 28, 2023

They did a great job with getting me in and out. Service was good. Price was better than expected. More

by sdnelson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey, Travis Honeycutt
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Nov 01, 2023 -

Ed Morse Ford responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Ed Morse Ford Lincoln Team

October 26, 2023

Always a good experience, right in, quick service, good communication, quick checkout, courteous and friendly staff More

by EBRADY3003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 31, 2023 -

Ed Morse Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Ed Morse Ford Lincoln Team

October 20, 2023

Have had things done on time. Waiting camera because Ford is not yet able to get them. More

by NITEFIGHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
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Oct 24, 2023 -

Ed Morse Ford responded

Thanks for your great review. We do appreciate your patience for the extended wait that we have encountered while waiting for the part to come in. We strive to provide excellent customer service, and we're glad that this has been the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Ford Lincoln Team

October 19, 2023

It was a nice experience. Service area was clean and orderly. Received great, friendly customer service from courteous staff. Provided good follow up to let me know when my ve More

by HUGHESDEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman
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Oct 24, 2023 -

Ed Morse Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Ford Lincoln Team

October 18, 2023

They were nice to me and my dog all and all good experience and a nice waiting room 😃 More

by cavemanproctor58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 23, 2023 -

Ed Morse Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Ed Morse Ford Lincoln Team

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