Ed Martin Toyota - Service Center

Mr. Sergeant does not care about the customer.Had tire warning light. Their solution was to put air in it and send me on my way! Tire had a puncture. warning light. Their solution was to put air in it and send me on my way! Tire had a puncture. More

First Time at Ed Martin Luis Garcia, was fantastic to work with—friendly, understanding, and knowledgeable about the issues. He even offered to drive me home due to how long the service was taking. I’d h work with—friendly, understanding, and knowledgeable about the issues. He even offered to drive me home due to how long the service was taking. I’d happily work with him again, and he definitely deserves a raise. I didn't have the best service experience initially and felt that my car was driving worse than when I brought it in. After explaining my issues Ed Martin Toyota immediately reached out to me to make things right. They went above and beyond to get my vehicle back in the next day and resolve the issues with no cost to me. Really friendly, good people work there and I will use them again. Thanks for resolving my issues! More

Do not take your car there for service! Explained my situation with Eric Sargeant the general manger accused me of lying. I was not explained the total cost of a new tire and oil changed. Explained my situation with Eric Sargeant the general manger accused me of lying. I was not explained the total cost of a new tire and oil changed. He told me everyone knows there are additional cost other than just the tire. Also the Toyota emblem was missing on the alloy wheel that they mounted and balanced with a new tire. Two policeman and security officer put the spare on for me and placed the flat tire with alloy rim in my trunk with the Toyota emblem on wheel. Eric would not even offer to look for it. He brought up my car was 10 years old. He was very rude. More

Had a service work mishap that was responded to quickly and thoroughly. They fully understood my frustration and fully addressed the problem and thoroughly. They fully understood my frustration and fully addressed the problem More

Friendly and knowledgeable service team. Good communication as well. The 3rd generation Tundra had a few recalls that I wanted to get taken care of. I was kept informed of part availabili Good communication as well. The 3rd generation Tundra had a few recalls that I wanted to get taken care of. I was kept informed of part availability and estimated time it would take to complete repairs. Also had the hard top tonneau cover installed here. I've had no issues with the vehicle after the various repairs / maintenance done so far. The service center seems to get a lot of business, so the only drawback I've noticed is that it can be busy / take a bit longer than other options, but having the better quality care of the vehicle is well worth it in my opinion. Also, the waiting area is very nice if you decide to wait. I've interacted with several staff members not listed so I'll include their names here as well: Anthony, Nick, and Collin. More

All of my experience with Ed Martin Toyota has been very positive! Mostly with regular maintenance visits. James Beveridge is my personal service advisor! positive! Mostly with regular maintenance visits. James Beveridge is my personal service advisor! More

Service agent: James Beveridge Highly unprofessional. Horrible attitude. Kept interrupting us and cutting us off. Rolled his eyes at us and acted as if asking for clarification for the service he suggest Horrible attitude. Kept interrupting us and cutting us off. Rolled his eyes at us and acted as if asking for clarification for the service he suggested was bothersome to him. When asked about a tire rotation he got incredible saracastic, using phrases like "I don't know, I can't control the roads." as a response. Would give zero stars if that was possible. Maybe he was having a bad day and we were at the receiving end of it, but he embarrassed us by raising his voice at us. Other employees and customers looked embarrassed are our behalf. Possibly the most condescending service agent we've ever spoken to. After all of the attitude, he gave us a coupon for the oil change itself, however ruined that amount of kindness by pinning the bad experience on us by saying "Sometimes...we all need a little bit of help." More

Fred Kuo provided excellent customer service when I came in for an oil change and explained everything well! Much better than most salesmen. Can tell he enjoys his job and enjoys keeping customers happy. Wo in for an oil change and explained everything well! Much better than most salesmen. Can tell he enjoys his job and enjoys keeping customers happy. Would 100% recommend him and this dealership to others. Thank you so much! More

This service department is why people hate car dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we called we tried to schedule to drop our car off on a Saturday so they could look at it during the week. They didn't want us to do that, but instead let my wife schedule a transmission concern for 7:15 in the morning...techs do not get there until 8. Around 8:30 they then tell my wife they can't duplicate the concern and it is $170....First off. I work as a Senior Master technician at a Ford dealership. In no circumstance do we ever charge a customer for a no problem found, let alone for a transmission concern that would still be under 5 years 60k factory powertrain warranty. Not only that they said there was "no codes present"....Incase the technician and service manger don't know transmission codes are rare due to the fault has to be seen twice in consecutive drive cycles. Did they clear adaptive tables for the transmission or reset KAM to see if the transmission strategy was trying to cover up and issue "which they will" Nope they blamed it on snow tires....what a joke.... If this is how ED Martin does business then I will never come back. More

Was told I needed a new engine for my truck to the tune of 15-17k. James assured me that they had checked everything and were 100% sure the engine was bad. I took my truck to another shop for an independ of 15-17k. James assured me that they had checked everything and were 100% sure the engine was bad. I took my truck to another shop for an independent 2nd opinion and got a much different conclusion. Ended up being a $1800 repair at another Toyota dealership. More