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Ed Martin Chevrolet Cadillac

Anderson, IN

4.8
303 Reviews
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5400 S Scatterfield Rd

Anderson, IN

46013

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Showing 303 reviews

March 17, 2022

Do NOT buy from here! They sold the vehicle I was driving 2 hours to look at 20 minutes before my arrival. After they said the vehicle would be there waiting for me. They More

by sbeckner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 18, 2022 -

Ed Martin Chevrolet Cadillac responded

I’m very sorry to hear that you are disappointed with your experience. At approximately 10am on the day that you came in, you texted me about availability of the vehicle. At that point I confirmed availability. At approximately 3pm the vehicle was sold and I immediately let you know this. Unfortunately, we do not "hold" vehicles and I apologize it sold prior to your arrival. We do a very thorough inspection on every preowned vehicle that we sell. The last thing we want is to get a call that you're having issues with your vehicle that you just bought. However, sometimes things happen and we try to resolve them as quickly as possible and I feel like that was the case here. As soon you let me know that the check engine light came on, I had you get it diagnosed. Once I had that diagnosis, we ordered the catalytic converter so that it would be in stock when you came in. I know that it is a long trip to come to the dealership and if you would like, I can arrange for your vehicle to be picked up and taken back to you for any repairs in the future. If you would like that, we will provide a loaner vehicle for you as well. Lastly, I want to address the payoff on your previous loan. We did mail a payoff check promptly after the deal was completely and I sent you a copy of said check. Unfortunately, the check was never processed by the lending institution. Once it was brought to my attention it was handled immediately. Again, I apologize that you haven't been pleased with your experience. We will reach out closer to your next appointment time to see if you would like to take advantage of the pick up and delivery option.

February 24, 2022

My mother’s vehicle needed a repair. John sold her this vehicle earlier and jumped right in to help us out with the Service Dept - and Tiffany was awesome keeping us in the loop along th More

by Jay Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany - service
Feb 24, 2022 -

Ed Martin Chevrolet Cadillac responded

Thank you so much, Jay! We truly appreciate your business and are so happy to assist you at any time!

January 31, 2022

The best! He sold me my car and got me the car I wanted! I’ll go back again! More

by Tiffany Gaddis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Bramwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pederson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Dillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Grigoletti, Bryce Benefiel
Jan 31, 2022 -

Ed Martin Chevrolet Cadillac responded

Thank you for your business and your wonderful review of our dealership team, Tiffany! We look forward to working with you for many years to come. Enjoy your beautiful Buick!

September 27, 2021

The first person responded that he would help me as soon as he could. I did not hear back until the next day. A second person I contacted gave me the info that the car was interested in had been sold. In t More

by geroge47
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Pederson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Ed Martin Chevrolet Cadillac responded

We apologize for the first person not getting back to you in a timely manner. Please contact Clay Thompson directly at 317-751-2986 to discuss and see if we have any other vehicles that would suit you.

August 16, 2021

This sales man was the absolute worst I have ever felt with. He approached me as I was looking at a truck and I asked to see the inside. Was all fine till I asked to test drive the truck he came back with More

by 88rees
Recommend Dealer
No
Employees Worked With
Aug 16, 2021 -

Ed Martin Chevrolet Cadillac responded

We sincerely apologize for the poor experience that you had. Alex and/or Clay will be reaching out to you today to discuss specifics and do everything they can to try to rectify the situation. Again, we apologize for your poor experience and will reach out soon. Clay Thompson General Sales Manager Ed Martin Chevrolet Cadillac cthompson@edmartin.com 800.395.8014 www.edmartin.com

July 10, 2021

John helped us find a truck for my son. He was honest, kind and personable. He was good company during the entire process. I would definitely do business there again. Thanks John! More

by angieshell12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of John, Angie! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 18, 2021

Clay is the best in the car business! He helped me get into my very first new car. Clay is always a text or call away whenever needed. Professional, reliable, and trustworthy. You will not be dissatisfied More

by Kasondra Souza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 16, 2021

I have bought 4 vehicles from Clay always received a fantastic deal. He is straightforward, honest, and his prices are always the best. He is very transparent and always looks out for the customer befor More

by jbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 15, 2021

Clay has always went above and beyond with our car purchases. Even spending time to help set-up my cars radio as I'm not very tech savvy. Definitely recommend! More

by teda
Recommend Dealer
Yes
Employees Worked With
Clay Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay! We truly appreciate your business and look forward to working with you again.

June 15, 2021

I have purchased 2 new and 1 used vehicles from Clay and would not even consider using anyone else. Car shopping is one of my least favorite things to do and Clay always gives me the best advise and great p More

by Jean.Witherington
Recommend Dealer
Yes
Employees Worked With
Jun 15, 2021 -

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay, Jean! We truly appreciate your loyalty and continued business and look forward to working with you again.

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