Ed Martin Acura
Indianapolis, IN
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 529 reviews
Integrity sorely lacking! Established a dialog with Will Fitzsimmons in an attempt to purchase a used 2017 Accura RDX on 7-18-2019. We agreed on an appointment time of 11:30 A Established a dialog with Will Fitzsimmons in an attempt to purchase a used 2017 Accura RDX on 7-18-2019. We agreed on an appointment time of 11:30 AM for me to test drive the car and complete the purchase. I was driving to the dealership from Louisville, KY. A 2.5 hour trip. Halfway through the trip I received a phone call from Will stating that the car had been sold the morning we were supposed to meet. Needless to say, that was very frustrating and disappointing. At no time during our discussions did Will indicate the car may not be available due to it being sold before I could get there. Nor did he offer me any option to hold the car. I guess the bottom line on this experience is that I expected more from a salesman and dealership that sells high-end vehicles like the Accura. More
Don't Trust - MDX $369mo w/ $0 down turns into $4,414 down Called about their current promotion. Home page of Ed Martin Acura clearly states $369/mo with zero down. After "talking to my manager", Karen calle Called about their current promotion. Home page of Ed Martin Acura clearly states $369/mo with zero down. After "talking to my manager", Karen called back and said that it was $369/mo with $4,414 down. You have to qualify as recent grad, military AND have a loyalty promotion. This dealership should be ashamed of themselves. There is no such deal as they are advertising. I would like to know how many people have ever qualified for the "DEAL" they are advertising. UPDATE: Sales manager (Gabe Greene) called me and told me that he would sue me if I didn't take down the review. I revised my language. This is a shameful dealership. All information above is accurate. More
Outstanding Audrey was an absolute pleasure to work with and I could not be happier with my purchase. She was extremely patient, accommodating, and professional a Audrey was an absolute pleasure to work with and I could not be happier with my purchase. She was extremely patient, accommodating, and professional and made the entire buying process a breeze. Thank you, Audrey! You are simply the Best! More
Great sales team I have been purchasing cars since I was 19yrs old Audrey made this sales process very easy experience buying a car has always been like pulling teeth I have been purchasing cars since I was 19yrs old Audrey made this sales process very easy experience buying a car has always been like pulling teeth but this is the best experience I have ever had More
Great New Car Buying Experience Ed Martin was a great, non high pressure car buying experience! They certainly care about the long term customer relationship, while getting a fair de Ed Martin was a great, non high pressure car buying experience! They certainly care about the long term customer relationship, while getting a fair deal on a car. Bert Rabell is an excellent Sales consultant and was easy, fun, and fair to work with. He gives you options while not pushing you or feeling like you are forced to do something. Certainly recommend Ed Martin and in particular Bert!! More
Great experience when purchasing my used car. Bert Rabell was very helpful and made me feel right at home. Very personnel and professional. I had a couple of issues and he addressed them immedia Bert Rabell was very helpful and made me feel right at home. Very personnel and professional. I had a couple of issues and he addressed them immediately. When I went back for a service check I got to chat with him again, he felt like talking to an old friend. Thanks Bert for your assistance in purchasing my used car. More
Dennis Novales in Sales Dept. In a world of fast-paced car sales and decisionmaking, trust Mr. Dennis Novales for his careered advice and recommendations. His knowledge and sinceri In a world of fast-paced car sales and decisionmaking, trust Mr. Dennis Novales for his careered advice and recommendations. His knowledge and sincerity will guide your best judgement for satisfaction into the long-term. Dennis will fully consider your lifestyle, transportation needs, and budget during the car buying experience. Dennis also values your time, whether you are at, or away from, the dealership; and he guards your contact information, respecting your personal life, availability, and interests. Between visits your messages and conversations will be short and to the point, as Dennis works on your behalf, to align your needs with the market, worthwhile offers, and the fluctuating inventory. Dennis is more than pleased “to go the extra mile,” even after the sale is complete. For example, Dennis personally delivered the purchased vehicle right into my garage. Furthermore, when asked he will also advise on how to ensure the lifelong value and condition of your car; for example, Dennis recommended window tinting to protect and preserve interior materials for longer enjoyment and greater resale quality. The enduring benefits easily justify the added service. Dennis Novales is happy when his customers are happy. Dennis clearly understands that making the sale is only part of the equation. Mr. Novales effectively balances cars and options, business and timing, right along with customers and their needs. More
Relaxed and informative Audrey was great to work with and very knowledgeable. She knows Acura inside and out and was very honest and straightforward to deal with over several Audrey was great to work with and very knowledgeable. She knows Acura inside and out and was very honest and straightforward to deal with over several weeks of test drives. More
Just right. mate Simply excellent experience, made car buying easy, except now I have to pay for it! Ha! Karen and Elizabeth were just right, got the job done Simply excellent experience, made car buying easy, except now I have to pay for it! Ha! Karen and Elizabeth were just right, got the job done More
Great buying experience Karen was very professional and knowledgeable from start to finish with my purchase. I felt I made a great choice after buying from Ed Martin Acura an Karen was very professional and knowledgeable from start to finish with my purchase. I felt I made a great choice after buying from Ed Martin Acura and would recommend them to anyone. Elizabeth helped immensely with the finance portion of the purchase and she made it very simple and helped to explain my options thoroughly. Thanks again for the great experience! More