Ed Martin Acura

Quick and Straight Forward I've purchased 15 vehicles in the last 10 years and this has been my best experience yet. I usually stick with private party deals, but Aaron complete I've purchased 15 vehicles in the last 10 years and this has been my best experience yet. I usually stick with private party deals, but Aaron completely changed my opinion on a dealership experience. I was an out of state buyer and jumped on a particular vehicle I've been looking for nationwide. Aaron made the process easy and transparent. He went above and beyond every time including sending me videos of all aspects of the vehicle so I could visually inspect remotely. I sent my paperwork/deposit over, and booked a flight out the following business day. Aaron sent Tyler from Ed Martin to pick me up from the airport at 6pm; professional, on time, and an awesome introduction to the team there. Once I arrived, I was out of the dealership within 2 hours and on my way back to Denver. No BS, vehicle as described, paperwork straight, done deal. Aaron even made sure the battery was swapped out when I had concern with its condition before the long drive home. Aaron thanks for a great experience! More

Second Acura with Audrey. Easy to work with and happy to accommodate our crazy schedules. Costco financing helps make it even easier. Would recommend easily. accommodate our crazy schedules. Costco financing helps make it even easier. Would recommend easily. More

Worked with both Will’s and Elizabeth. Got a great price and they took the time to satisfy my requests. Would work with them again and they took the time to satisfy my requests. Would work with them again More

Audrey was a pleasure to work with. She patiently showed me two SUVs and explained their options and advantages. While I didn’t purchase a vehicle from her at this visit I will certainly reach out to her ne me two SUVs and explained their options and advantages. While I didn’t purchase a vehicle from her at this visit I will certainly reach out to her next time. More

Leased new RDX Loved the car, great service. Nice environment. Friendly smiles from everyone. Will worked with us to get the price we wanted. Would recommend to f Loved the car, great service. Nice environment. Friendly smiles from everyone. Will worked with us to get the price we wanted. Would recommend to friends. More

Audrey was great to work with. She made car buying easy and a great experience, from the first smile and handshake until we drove away in our new car. Audrey is the kind of sales person you want to tell yo and a great experience, from the first smile and handshake until we drove away in our new car. Audrey is the kind of sales person you want to tell your friends about and a great asset to Ed Martin. More

Easy Car Buying We enjoyed working with Ed Martin Acura. They offered the most competitive prices in the area in our new rdx. We appreciated the ease of the buying pr We enjoyed working with Ed Martin Acura. They offered the most competitive prices in the area in our new rdx. We appreciated the ease of the buying process and how prepared they were for us the day we came in to buy the car. More

Worst Car Buying Expierience Ever- 2020 Acura RDX A-Spec Purchasing an RDX from Ed Martin Acura was the WORST car buying experience of my life! I purchased a brand new 2020 Acura RDX A-Spec nine weeks or so Purchasing an RDX from Ed Martin Acura was the WORST car buying experience of my life! I purchased a brand new 2020 Acura RDX A-Spec nine weeks or so ago. I estimate that it was in one shop or another for repair a large portion of the time I owned it. As a result, between my total loss in confidence in the 2020 RDX A-Spec and the awful service I received at Ed Martin Acura, I was forced to sell the 2020 Acura RDX A-Spec earlier this week at a huge loss! In my opinion, the only thing worse than the new 2020 Acura RDX A-Spec is the service you get at Ed Martin Acura. The latest issue I'm having to deal with is getting the Gabe to refund the correct amount of my tire and wheel protection plan purchased at the time of sale as Gabe is trying to use the date they processed it vs the date I gave notice. My appointment to purchase the vehicle was cancelled a very short time prior to my arrival because Bryce told me they were too busy, and Will had another delivery during that time. Once I did purchase the vehicle, it was up to me to figure out that the $500 deposit that I put down on the 2020 RDX A-Spec, did not get applied to my contract. I was told not to worry though, it would get applied to my GlassCoat….. Upon delivery of the vehicle, there were several stains located throughout the back seat. When I told this to Will, he said they would be taken care of when I had my GlassCoat applied. To his credit, he did try to fix the stains with a product he had in his office though it did not work. The car handled/drove very poorly, there were rattles all over the place and there was a ton of brake noise! When I show up to have GlassCoat and I believe my tint applied (their tint person only is there one day a week), Will walked into the service bay and told me there was a scheduling error and Tyler was to have called me to tell me that they did not have a loaner vehicle ready for me so I must bring it back another day. Below are some of the issues I found myself having to deal with. 1. I was told the GlassCoat wouldn’t be applied until the stains on the back seat were fixed. Fast forward to when I pick the RDX up after multiple trips to Ed Martin Acura and Gabe Greene giving me his word that the stains would be taken care of before I picked the vehicle up, the stains were still there! 2. Unbeknownst to me at the time of purchase, there was a bulletin out for the 2020 Acura RDX A-Spec I purchased telling dealers that there’s something causing abnormal brake noises. Another Acura dealer told me that there is not a fix at this time, and you must go on a waiting list once a remedy is given by the manufacturer to have it repaired! Ed Martin Acura replaced my OEM brake pads and rotors with OEM brake pads and rotors, and the noise is still present! Another Acura dealership told me that until a fix comes from Acura, the sound will continue to exist. 3. Ed Martin Acura found my RDX A-Spec to have a tire balance issue and then found it to have ‘flat spotting’ issues on its tires which was causing the vibrations and thumping noises I was experiencing. Once balanced, and then ultimately swapped, the technicians were unable to duplicate after tire swap.’ Ed Martin was still unable to properly fix. 4. The 2020 RDX A-Spec had rattles all over the place! In fact, I ran into two other RDX owners who also complained to me of rattling noises, at two different places. After multiple attempts to repair, Ed Martin was still unable to fix. Finally, as a result of my belief that Ed Martin was unable to fix the issues on the 2020 Acura RDX A-Spec given their previous failed attempts to get it right, and the disrespect I felt from Gabe Greene, I contacted Acura Corporate and took it to another dealership. Gabe did offer to come and get the RDX again after I contacted corporate but I felt it was better to get a 2nd opinion at that point since Ed Martin Acura told corporate it was fixed. Hubler Acura determined there were MANY items not corrected at all!! I took a huge financial hit as a result of the inaction/actions of Ed Martin Acura and have tried working hard with Gabe to find a resolution that is fair to me. More

Audrey is great Great customer service. I have driven as far as Chicago for my previous Acura purchases because of lack of customer focus at Ed Martin. Audrey is now Great customer service. I have driven as far as Chicago for my previous Acura purchases because of lack of customer focus at Ed Martin. Audrey is now my go to salesperson for future purchases. Truly cares about customer and it’s not just about the sale with her. Will definitely recommend Audrey to others in the market. Acura brand speaks for itself. Great value in premium automobiles. More

Purchased a used vehicle We purchased a used vehicle for our son. Dennis was very helpful and able to get the purchase completed. Dennis was very friendly and willing to ass We purchased a used vehicle for our son. Dennis was very helpful and able to get the purchase completed. Dennis was very friendly and willing to assist in any way. We finally had a positive vehicle purchase experience. I would recommend anyone looking for a vehicle to check out Ed Martin Acura. More