Ed Martin Acura

Ed Martin Acura's Finance Manager, Aaron Smith was extremely misleading when trying to sell the gap insurance and extended warranty. Mr. Smith did not display the integrity of other members of the Ed extremely misleading when trying to sell the gap insurance and extended warranty. Mr. Smith did not display the integrity of other members of the Ed Martin Team members experienced over the years. I do not feel he would behave the way he was acting if the owners of the dealership had been in the room. He actually said he was throwing in a FREE engine repair with a warranty and wrote that down with a star. More

I have worked with Audrey in 2014 and 2020. She is a sweet kind person who is very helpful and honest. Thank you so much! sweet kind person who is very helpful and honest. Thank you so much! More

Audrey was responsive and great to work with. She went above and beyond even offering to pick me up from another dealership when I returned a lease. above and beyond even offering to pick me up from another dealership when I returned a lease. More

Kyle coordinated with Kelly Cain after I couldn't make a first appointment to arrange for me to be able to come by right before they closed. I liked the car, but had one more to test drive so they took the first appointment to arrange for me to be able to come by right before they closed. I liked the car, but had one more to test drive so they took the time after hours to get the paperwork started so I could get it locked in over the phone the next morning. From there manager Nolan helped. It was a '16, so no warranty, but a week later when I got a low battery notification on my fob, they got me in the same day and replaced it for free. Good dealership, probably the best experience I've had. I will recommend. More

I have been a customer with Ed Martin Acura for about 8 years now. Though this is my first time working with Audrey, she extended the same quality customer service that I’ve come to expect. I am loyal to E years now. Though this is my first time working with Audrey, she extended the same quality customer service that I’ve come to expect. I am loyal to Ed Martin for this reason. More

It’s nice to see a person/company actually WORK to earn your business. impeccable communication, knowledge of the vehicle and follow-up. Did not experience this at a competing dealership. Well done and tha your business. impeccable communication, knowledge of the vehicle and follow-up. Did not experience this at a competing dealership. Well done and thank you for the attention to detail! More

Kyle made our recent purchasing experience quick and painless. He quickly recognized what we were after and made the process an easy one. We wouldn’t hesitate to recommend Kyle or Ed Martin Acura to any painless. He quickly recognized what we were after and made the process an easy one. We wouldn’t hesitate to recommend Kyle or Ed Martin Acura to anyone currently in the market. More

Audrey is always professional and an excellent listener. She consistently provides a quick response to any inquiry I have. I highly recommend her for any Sales services needed! She consistently provides a quick response to any inquiry I have. I highly recommend her for any Sales services needed! More

Can't really say enough about Bryan. He showed me everything in the lot that fit my price range and my style. He was easy to discuss and negotiate with. I felt like he wasn't trying to take just sell everything in the lot that fit my price range and my style. He was easy to discuss and negotiate with. I felt like he wasn't trying to take just sell me a car but make sure that I am buying the vehicle that is best for my lifestyle. He and his team made the process of buying a car so easy and would recommend any of my friends and family to see Bryan and Ed Martin Acura! More

Had a very poor sales experience purchasing a used Acura. The whole process took ~6 hours with a 10 minute test drive. Had a new sales associate who was not being assisted whatsoever causing the delay. Th The whole process took ~6 hours with a 10 minute test drive. Had a new sales associate who was not being assisted whatsoever causing the delay. That falls on John Bostic who is the Sales Manager. The newly purchased car's paint was chipped while the car was still in their possession. I was given a loaner car for a few days. The repair took 2 additional days than quoted, which I found out because I called John. John was unapologetic throughout the entire experience. All around a poor transaction with the negative experience centered around John. More