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Ed Koehn Ford of Wayland, Inc.

Wayland, MI

1.8
33 Reviews

1159 W Superior St

Wayland, MI

49348

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Showing 33 reviews

October 04, 2017

They are totally ok with ripping you off Stay far away from this place. Bad customer service, suggests "repairs" they know full well will not fix your issues, breaks parts and then wants to More

by Melinda S McMullin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name on work order
Oct 05, 2017 -

Ed Koehn Ford of Wayland, Inc. responded

Thank you for alerting us of this issue, Melinda. We are sorry to hear about your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Ed Koehn Ford of Wayland Team

June 19, 2017

What a contrast in dealerships! I was having a serious problem with my breaks. Called early Friday morning explaining It was my only transportation and asked if I got it in that morn More

by Neveragain
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joey Tupper
Jun 20, 2017 -

Ed Koehn Ford of Wayland, Inc. responded

We would like to extend an apology for your service experience. It’s important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. We are concerned about this issue and would like the opportunity to mend it. If you could contact us at your earliest convenience, we can work at resolving this. Thank you! Sincerely, The Ed Koehn Ford of Wayland Team.

May 27, 2017

Excellent Experience There are no words to say that could explain how HAPPY I am that I came here. I got more for my trade then expected AND got into a 2015 vehicle for ab More

by Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 12, 2017 -

Ed Koehn Ford of Wayland, Inc. responded

Dawn, congratulations on your new purchase. It's wonderful to know you feel confident in your decision to choose Ed Koehn Ford of Wayland as your dealer. We will pass the kind words along to Kevin, and we hope to see you again in the future. Warm regards, The Ed Koehn Ford of Wayland Team

February 16, 2017

LMAO! I visited to price a new truck. I needed a few upgrades as my job is in construction and a backup camera and other things are needed. My trade is a 2 More

by Tom1961
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Perky and new kid
Jun 12, 2017 -

Ed Koehn Ford of Wayland, Inc. responded

Thank you for your candid feedback, Tom. This is not how we operate our business and your feedback is very seriously taken. We would really appreciate the chance to speak with you regarding this matter and we will try our best to rectify the situation. We hope that you'll give us another chance to serve you. Sincerely, Ed Koehn Ford of Wayland Team

January 03, 2017

Honesty does go a long way I believe honesty always trumps false hope. Somehow we went from almost approved for a lease, pending a detail verification, to "there is nothing we c More

by David49010
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob (Sales), Rob (Finance)
Jun 12, 2017 -

Ed Koehn Ford of Wayland, Inc. responded

David, we are extremely sorry to hear about this issue. Please contact us immediately so we can address this concern and provide our assistance. We look forward to hearing from you. Sincerely, Ed Koehn Ford of Wayland Team

July 26, 2016

Perky Knoll excellent salesman, top notch. Took a while to get deal done, Perky Knoll is the best salesman they have, bought a new F 250. I would by from Perky Knoll More

by Kevin S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perky Knoll
February 23, 2016

Ripped Off Would not recommend this place to anyone unless you want to get ripped off!!!! Not trustworthy will over charge you! NEVER trust a car salesman they a More

by Lori H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Out of State salesman & Fred Wiess
February 02, 2016

Dishonest sales staff They will lie to your face just to get the deal done, Once they are paid then the truth comes out and at that point they just don't care if you are di More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teressa, Rich ,Aaron
October 06, 2015

Ed Koehn Ford Wayland - Disappointing I'm including an email I sent to the manager of this place, Perky Knoll. It explains quite a bit of what we just experienced with them. Dear Mr. k More

by joan66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emmar - sales associate, Rich - manager, Perky Knolls Fleet and Sales managger
April 20, 2015

Service on vehicle unsatisfactory. After having extensive motor work done, I developed another problem with my vehicle. I felt that this work should have been done when it was in there More

by Thunder stick 13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike (Service Manager)