Ed Koehn Ford of Wayland, Inc.

I purchased a 2021 Nissan Morano Platinum on September 14, 2026 from Ed Koehn Ford, Wayland working through their salesman, Orville Alexander. The car had some scratches and Orville said he’d take care o 14, 2026 from Ed Koehn Ford, Wayland working through their salesman, Orville Alexander. The car had some scratches and Orville said he’d take care of it, if that is what it took to make the sale. I agreed and asked if I could leave the car and pick it up after the scratches were taken care of either with touch-up paint if they would not buff out. He agreed. Of course this was AFTER I paid cash for the car. We came back two days later and found that one scratch has be filled in with touch up paint but not sanded. Mr. Alexander said he did not have the correct sand paper and we would need to come back to have it completed. Over the next 6 weeks we called several times, made several appointments and 3 more 30 minute drives back to the dealership. He was in a wreck, had a family emergency and then told us that the detailer only worked on Thursday so we would need to bring the car up Wednesday evening and pick it up the next day. When it was finally “fixed” it did not look like the paint had been touched. You can still feel the paint over the scratches and on top of that I found a couple more. I find this dealership to be highly irresponsible. Furthermore, the service provided by the salesperson, Mr. Orville Alexander, is unacceptable. He lacks both the initiative required and the ability to properly assist customers. In short, this is a highly incompetent dealership with very poor customer service. The do not deserve even the one star that I have to give but I can’t give them -10. More

John Tyson was great. Very personable and got us a great deal on my daughter’s car. We were in and out. Very happy with the service we received. Very personable and got us a great deal on my daughter’s car. We were in and out. Very happy with the service we received. More

Terrible customer service and their sales staff are nothing but liars. After driving 40-45 min to come buy a vehicle they decided that they would rather have one of their own employees but said vehicle nothing but liars. After driving 40-45 min to come buy a vehicle they decided that they would rather have one of their own employees but said vehicle instead of an approved customer. This happened after we test drove the car and got approved for financing. Worst customer service I've ever seen More

Unfortunately, I won't be a repeat customer hear anymore. I have been going here for years but no one cares. I have been going here for years but no one cares. More

DO NOT BRING YOUR CAR IN TO WAYLAND FORD DEALERSHIP! Straight up liars trying to get your money for services you don’t need. Brought my car in for a xx $300 diagnostics and was told there was metal in Straight up liars trying to get your money for services you don’t need. Brought my car in for a xx $300 diagnostics and was told there was metal in my transmission fluid and I’d need a new torque converter. Quoted me $4800 to fix it. I decided for a second opinion. The next day my car was acting worse. Had someone else look at my transmission fluid to find that not only was there NO metal of any kind in it, Ford also did not put the plug back in correctly and it was leaking out. Which is why my car was suddenly worse. After fixing that (ended up just needing a fluid change for only $200) we went back to Ford with the issue of their false findings and almost killing my transmission completely, (even brought them a sample of the fluid we took) they had no apology and said they never said there was metal in the fluid. Even though it is literally typed up saying there is on the paper they gave me when I picked it up. Seriously. Crooks. Lesson learned the hard way. More

Had a very good experience! Mike and everyone that worked there was very honest and helpful during my purchase. Highly recommend. Mike and everyone that worked there was very honest and helpful during my purchase. Highly recommend. More

Avoid this place they definitely care to sell you a vehicle but not to fix one. vehicle but not to fix one. More

The service department was the BEST!!! They got our truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in a big way!! Thank you Jeff and Ed Koen Ford. We so appreciate your help!! Highly recommend Ed Koen Ford in Wayland Michigan!!! More

No wrench - can't fix recall during appointment? My husband took a day off work for an appointment to do a recall on his Ford truck door locks. received a phone call at noon that they could not do i My husband took a day off work for an appointment to do a recall on his Ford truck door locks. received a phone call at noon that they could not do it because they did not have the correct wrench. Called another dealer and they said they could do it and said my previous experience with this dealer " didn't sound right." Will not be back More