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Ed Koehn Ford of Wayland, Inc.
Wayland, MI
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 33 reviews
February 25, 2019
The WORST I have been dealing with the Wayland Ford store for over 20 years. I have no idea what is going on over there now but they are the WORST. My main reas I have been dealing with the Wayland Ford store for over 20 years. I have no idea what is going on over there now but they are the WORST. My main reason for dealing with them was because the service department was great. You can by a car or truck any place but it all comes down to being able to get good service after the deal. The people that are now running the service department are not only totally incompetent but will also lie. We all make mistakes but there is no reason to lie and blame some one else. We're gone and won't be back. Do yourself a favor and save a lot of grief and go some place else! More
by BobD
Employees Worked With
Service department
December 18, 2018
Terrible Poor Customer Service! Poor Morals & Ethics! They sell bogus "Warranties" Zero compassion! Just looking for a quick sale! Take zero ownership! Poor Customer Service! Poor Morals & Ethics! They sell bogus "Warranties" Zero compassion! Just looking for a quick sale! Take zero ownership! I am extremely bummed with my experience with this place! When they say they will take care of something apparently it means they will look at it. That doesnt mean they will fix it. It means they will look at the problem and clear lights. Read you contracts very carefully when signing with them. What does looking at an issue actually do for me?! Their response was "we never promised to fix it just to look at it per your contract." They can not keep employees, so its all my word against their word. Their old GM was stealing peoples deposits and pocketing it. Proven Fact!!!! The new one is crap. I was informed there is now another new GM. In a matter of a year! On top of all of this, I can't even simply get a returned phone call from a GM. The one return I did receive from Mike he accused me of harassing his employees because I have called everyday to try to work this out. Think three times before shopping here!!! More
by saisha08
Employees Worked With
Dennis, Mike, Joe, Gus, Jamie Chapin
August 24, 2018
Great!! I would like to thank Frank and Ryan for getting me my 2004 Grand Prix. Love my car,I'm telling everyone that is looking for a car, to go to Wayland E I would like to thank Frank and Ryan for getting me my 2004 Grand Prix. Love my car,I'm telling everyone that is looking for a car, to go to Wayland Ed koehn! Thanks again guy!!! More
by Cathy234
Employees Worked With
Frank and Ryan
July 31, 2018
Excellent Customer Service This is what a car dealer should be- customer service! We were traveling towing a camper when we ran into a problem. Ed Koehn’s service department g This is what a car dealer should be- customer service! We were traveling towing a camper when we ran into a problem. Ed Koehn’s service department got us right in to see what the problem was and even had a loaner so we could go back to the campground. Heather in service is fantastic along with everyone we dealt with. They also recommended we not spend almost $400 for a tune up we really didn’t need. Highly recommend this dealer. More
by Traveler
Employees Worked With
Heather
May 21, 2018
Another Great Experience This is my second vehicle I bought from Ed Koehn. I decided to upgrade from an SUV to Quad Cab truck. I absolutely love it! The process was simple an This is my second vehicle I bought from Ed Koehn. I decided to upgrade from an SUV to Quad Cab truck. I absolutely love it! The process was simple and everyone was extremely helpful. My truck was fully detailed with a full tank of gas. I was given an AWESOME interest rate and good payment. Being that it was my birthday, I couldn’t have ask for a better gift! These guys are the best! Thanks for all you’ve done! Dawn More
by Dawn
Employees Worked With
Cameron
May 14, 2018
Worst I have ever saw..dont go there My son bought a used truck actually was cloned into it. Not on loo y did he fix a remoundous amount of work after 6months the motor blows guess what t My son bought a used truck actually was cloned into it. Not on loo y did he fix a remoundous amount of work after 6months the motor blows guess what they dont care hes walking to work making payments on something he cant drive has a new baby at home and do they care no wouldn't even give him a loaner car..run from this place dont but anything they are crooks More
by Mommie04
Employees Worked With
Dennis
April 17, 2018
Wormwoods! Bought a car from Ed Koehn Greenville 6 years ago, and had great service. Best car I ever bought. Live closer to Wayland thought hey I'll give 'em a t Bought a car from Ed Koehn Greenville 6 years ago, and had great service. Best car I ever bought. Live closer to Wayland thought hey I'll give 'em a try. Found a car I like (2014 Explorer) when we test drove it, the tire pressure light came on, sales guy said it was just from the temperature (it was December) well, 2 days later at pick up same thing. Filled it with air and with in 2 days again. Called service and was told it wasn't a bad tire and I was out of luck they would do nothing for me. Took it to a place in Hastings, guess what!? I needed a new tire! My car came with a tow package, hooked up the camper and thee wires weren't grounded, they wouldn't fix it! said that it was something I should have tested when I bought it!!! Really? Then, had a recall on my car, took it back and they said I needed $1200 fixes to a car I JUST BOUGHT FROM THEM. They never even changed the oil in the thing (it was a used car). I'm totally disgusted with them from the sales team to the service department. They don't even detail the car before they sell it and they knowingly sell you faulty cars. Go anywhere, but there! They are all smiles and good will until you sign, and then too bad! More
by Darik
Employees Worked With
Brian Cochran,
February 07, 2018
Wast of time. Called before I came to make sure that the car I saw online was there. I was very specific when inquiring. I was reassured that ot was. They were awar Called before I came to make sure that the car I saw online was there. I was very specific when inquiring. I was reassured that ot was. They were aware I was driving from an hour away. When i got there noone had any odea what I was talking about but were very eager to have me see a car that was twice the price. Never again. More
by Renee
Employees Worked With
Some girl in sales took my call. Only one guy even moved to speak to me when I got there.
January 20, 2018
Dealership review My husband and I drove across the state to look at a car. We were told it would be short just needed to sign some papers if we wanted the car because My husband and I drove across the state to look at a car. We were told it would be short just needed to sign some papers if we wanted the car because financing was done. We were there for approximately 3hours. Also we paid for the coating and because it took so long they could not put on that night. We were told by the salesman that the car would be flatbeded to our house 2.5 hours away. This did not happen and instead a car we bought for summertime was driven through the salt and snow on the roads. The day we came it was unusually warm and there was no snow on the roads. My husband left messages for a few managers and Mr Koehn but no return phone calls regarding this manner. Also they kept the car for a few days before bringing our car to us. Also the finance manager told us the coating was for five years and then tried to get us to sign a paper for just a 3 year warranty. On the phone this deal on car sounded fine in person it was totally different. More
by All
Employees Worked With
Sean, brand new guy in financing, general manager and used car manager.
January 13, 2018
Once old, running like new! Was considering replacement of both vehicles. One is 15 YO Ford Truck. Other is 11 YO Ford automobile. Suspicious of several necessary maintenance Was considering replacement of both vehicles. One is 15 YO Ford Truck. Other is 11 YO Ford automobile. Suspicious of several necessary maintenance issues before I scheduled repairs. Asked for Bumper to Bumper evaluation going in the door and that's what I got. Couldn't have been more satisfied with either the repairs or costs. Beginning to think the upholstery will wear out before the vehicles. Thanks again. More
by fletchwe
Employees Worked With
Andrew Fletcher (Service Mgr.), Victor Moore (Mechanic)
