Ed Koehn Ford of Wayland, Inc.

Terrible customer service and their sales staff are nothing but liars. After driving 40-45 min to come buy a vehicle they decided that they would rather have one of their own employees but said vehicle nothing but liars. After driving 40-45 min to come buy a vehicle they decided that they would rather have one of their own employees but said vehicle instead of an approved customer. This happened after we test drove the car and got approved for financing. Worst customer service I've ever seen More

Unfortunately, I won't be a repeat customer hear anymore. I have been going here for years but no one cares. I have been going here for years but no one cares. More

DO NOT BRING YOUR CAR IN TO WAYLAND FORD DEALERSHIP! Straight up liars trying to get your money for services you don’t need. Brought my car in for a xx $300 diagnostics and was told there was metal in Straight up liars trying to get your money for services you don’t need. Brought my car in for a xx $300 diagnostics and was told there was metal in my transmission fluid and I’d need a new torque converter. Quoted me $4800 to fix it. I decided for a second opinion. The next day my car was acting worse. Had someone else look at my transmission fluid to find that not only was there NO metal of any kind in it, Ford also did not put the plug back in correctly and it was leaking out. Which is why my car was suddenly worse. After fixing that (ended up just needing a fluid change for only $200) we went back to Ford with the issue of their false findings and almost killing my transmission completely, (even brought them a sample of the fluid we took) they had no apology and said they never said there was metal in the fluid. Even though it is literally typed up saying there is on the paper they gave me when I picked it up. Seriously. Crooks. Lesson learned the hard way. More

Had a very good experience! Mike and everyone that worked there was very honest and helpful during my purchase. Highly recommend. Mike and everyone that worked there was very honest and helpful during my purchase. Highly recommend. More

Avoid this place they definitely care to sell you a vehicle but not to fix one. vehicle but not to fix one. More

The service department was the BEST!!! They got our truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in a big way!! Thank you Jeff and Ed Koen Ford. We so appreciate your help!! Highly recommend Ed Koen Ford in Wayland Michigan!!! More

No wrench - can't fix recall during appointment? My husband took a day off work for an appointment to do a recall on his Ford truck door locks. received a phone call at noon that they could not do i My husband took a day off work for an appointment to do a recall on his Ford truck door locks. received a phone call at noon that they could not do it because they did not have the correct wrench. Called another dealer and they said they could do it and said my previous experience with this dealer " didn't sound right." Will not be back More

Charged with no work done I took my truck in for recall work and to have the front brakes looked at because they were getting very hot. When I got there I also decided to have I took my truck in for recall work and to have the front brakes looked at because they were getting very hot. When I got there I also decided to have them do an oil change with some cleaner additive. Went back to pick the truck up and the bill was not ready. So they quick wrote it up and it came to $73, it should have been about $140 with everything done. Made me question to make sure the right work was done. Guy behind the desk assured me it was. Got out the truck and the same old oil sticker was still on and oil life of 37%. They never touched my truck and ready to send me on my way. More

Shady Do not buy a used vehicle from this place. I test drive a 2016 blue Ford F-150 sport for 2 days. I brought the truck back for them to look at it bec Do not buy a used vehicle from this place. I test drive a 2016 blue Ford F-150 sport for 2 days. I brought the truck back for them to look at it because there was some vibration in the rear end and I had the truck in park and the keys out of the ignition and the truck rolled forward on me. They said they were going to look at it and let me know what they found but some poor person came in and bought it the following day as is and without them inspecting it first.. I am sorry for the person who bought this truck, good luck!! More