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Eckert Hyundai
Denton, TX
276 Reviews
At Eckert Hyundai, our sales team, service staff, and administration have established a set of principles
that guide our approach to customer service. We understand that car buying can be overwhelming with all
the different quotes, options, and sales jargon. That's why we've created some straightforward rules to
make your car-buying experience as smooth as possible.
-I will give you a fair and transparent price.
-I will not engage in deceptive tactics like charging exorbitant fees for unnecessary services or
inflating the cost of your vehicle.
-I will clearly outline any additional features or packages, providing them at a competitive price
when I give you a quote.
-I will value your time. I aim to give you all the information you need upfront, reducing the time you
spend waiting in our showroom.
-I will avoid the stereotypical car salesman antics. Instead, I'll treat you with the same respect I'd
expect when buying a car.
-I commit to treating you the way I would want to be treated during my own vehicle purchase.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 276 reviews
May 13, 2024
Best car purchase experience I've ever had. No big chain dealership markups or bloated add-ons. Just a fair price. Also, got a good offer for my trade-in. Could not have gone better. No big chain dealership markups or bloated add-ons. Just a fair price. Also, got a good offer for my trade-in. Could not have gone better. More
by TCHAPMAN
Employees Worked With
December 21, 2023
Eckert Hyundai damaged my steering wheel, lost one of my lock nuts, and PREFORMED SERVICE ON MY VEHICLE I DID NOT APPROVE (which was a tire not covered under my plan). I made an appointment informing them I lock nuts, and PREFORMED SERVICE ON MY VEHICLE I DID NOT APPROVE (which was a tire not covered under my plan). I made an appointment informing them I would be having work done under the wheels and tire package they sold me. After I picked up my vehicle they tried to offer me new lock nuts for $240 and charge me for a tire I didn’t ask for. Disappointed in how they handled a bad situation. Only reconciliation offered was to have them undo the work on my vehicle for no charge and replace my lock nut. Spent 4 hours to have 2 tires replaced and then they want me to spend another 4 hours undoing their work and still have a damaged steering wheel. This will be my last visit. I bought my Elantra from them but will be purchasing my vehicles else where in the future. More
by Preston
October 30, 2023
We puchased our beautiful Cadellac hat Eckert. It was a professional and fair transaction. These folks are honest and have integrity. It was a professional and fair transaction. These folks are honest and have integrity. More
by charles
December 28, 2022
I suggest that you do NOT put a deposit down on any vehicle. You will definitely NOT receive it back!! I placed a required deposit of $1,000 to hold a Palisade in transit, but found a better deal somew vehicle. You will definitely NOT receive it back!! I placed a required deposit of $1,000 to hold a Palisade in transit, but found a better deal somewhere else before the vehicle even arrived. Please know the time frame from the time I put the deposit down to the time I contacted them to let them know I found something else was less than one week (two of those days they were closed for Christmas). One of the owners, Mark Eckert, will NOT respond to emails. He offered a “store credit” that will be valid for one year. FYI I did not purchase a Hyundai and should not need $1,000 worth of parts on a brand new Toyota. At one point someone said, “don’t waste your time on her” in the background while on the phone. Since I did not have a transactional purchase with them, they should return my deposit. This is not the right way to do business. More
by Stacey
Employees Worked With
N/A
October 23, 2022
Incompetent and dishonest to say the least - they will offer to bribe you do take your truthful reviews down and not follow through. They also went through my wife’s dash cam and removed all evidence vid offer to bribe you do take your truthful reviews down and not follow through. They also went through my wife’s dash cam and removed all evidence video of the situation, as well as the days prior - creepy and sketchy. It would be different if they unplugged the camera while they worked on the car but wow. More
by BMCADE
Employees Worked With
Dylan Hume,
March 18, 2022
STAY AWAY! This place is extremely dishonest. I took my car in when Hyundai issued a recall/service campaign, and the check engine light has been on ever since This place is extremely dishonest. I took my car in when Hyundai issued a recall/service campaign, and the check engine light has been on ever since they touched it. In addition to the recall, I have taken it to them two additional times to get them to fix what they damaged when they were performing the service campaign. The last visit they wanted me to pay for some phony repair that they claim is a "coincidence", all to fix their mistake. The service manager Dylan Hulme refuses to make it right for the customer. I would give this place MINUS 5 stars if I could. More
by Justinl
Employees Worked With
Dylan Hulme
February 20, 2022
Matt Garretson was a dream of a car sales guy - so knowledgeable, personable, and non-pushy. He didn’t try to upsale, smooth talk or talk down other cars or dealers. Go to Eckert, ask for Matt and hav knowledgeable, personable, and non-pushy. He didn’t try to upsale, smooth talk or talk down other cars or dealers. Go to Eckert, ask for Matt and have a pleasant car buying experience! More
by Frodo
January 05, 2022
Lindsey Woods is a total dream to work with! She was straight forward, honest, and very personable. I enjoyed working with her to purchase our new (to us) vehicle. Highly recommend working with her! Tha straight forward, honest, and very personable. I enjoyed working with her to purchase our new (to us) vehicle. Highly recommend working with her! Thank you for everything, Lindsey!! More
by savymiller
September 23, 2021
Went to Eckert Hyundai and bought my 2022 Palasade I absolutely love it. Lindsey was great and the finance guy. There was no pressure to buy all the extra warranties and that is what I hate about buying absolutely love it. Lindsey was great and the finance guy. There was no pressure to buy all the extra warranties and that is what I hate about buying cars. More
by melindabuchenau
Employees Worked With
May 12, 2021
Great deal on the Lexus LS460 that I purchased from Eckert. The guy leaving the review on the same car lost out on a great deal as this LS was priced $4,000 less than any other that I was able to find Eckert. The guy leaving the review on the same car lost out on a great deal as this LS was priced $4,000 less than any other that I was able to find and I drove over 3 hours to purchase it! Thank you for not buying it sir! Very straightforward and honest group at Eckert Hyundai, I will be recommending this dealer to my friends and family. More
by James T
