EchoPark Automotive Thornton

BEST Buying Experience for a First Time Buyer I'm a first time buyer (who is also a 21 year old female) and I was very skeptical about working with a dealership, especially on such a large purchas I'm a first time buyer (who is also a 21 year old female) and I was very skeptical about working with a dealership, especially on such a large purchase. But I cannot say enough positive things about EchoPark Automotive. I started my car search online for almost a whole week before going to EchoPark Thornton (104th). I knew exactly what car I wanted down to the make, model, color, and features. I used multiple online websites like cars.com to compile a list of these cars in my area, and I was extremely surprised that EchoPark priced the car so much less than its competitors. When I called the Thornton location to see if the car was still available, they informed me that the cars are priced significantly under the Kelly Blue Book Retail value because they don't negotiate. This can have pros/cons within itself, but it was very reassuring to know that would be the definite price, instead of guessing how much the car would be if I negotiated it down. They also don't have any additional Dealership and Handling fees, which usually blindside buyers. My experience: My dad and I were helped by Adam, who was so patient with the both of us. I was pretty torn between two cars, and he gave my dad and I space to talk about each of them, and even printed us the CarFax reports for each car, as well as printing out payment breakdowns of each car depending on my down payment, length of financing, credit score, and trade in value. And after I applied for financing and my APR was higher than I expected, he looked for other financing options so I could stay within my budget. He was also honest and upfront about the pros and cons of each car, as well as the most common problems he's seen with each of the cars. When I got my trade-in car appraised, I told him how much I was expecting for the vehicle and he actually ended up offering me more for it. The dealership: The dealership is not set up like your traditional car dealership. The salespeople have no offices, and everything is done electronically. This was nice because if I had any questions about the cars I was looking at, Adam was able to look up anything on his iPad and give me an answer on the spot. Even my dad mentioned that he really liked the vibe of this dealership and the way it was set up. Cons: Honestly the only con I have about this dealership is how fast they do sell their cars. Like I said, I was online car shopping for almost a full week before actually going to EchoPark, and within that week they sold 3 cars that I wanted. But I did end up leaving with a car that I LOVE. Overall, I highly recommend EchoPark. It was hassle-free and took away so much of the stress that I had about buying a car. BUT if you do find a car with them that you like, i recommend that you are quick to make a move on it. More

Best experience ever buying a car! Shaun Satterfield was great! Easiest car buying experience of my life. Paperwork went smoothly and Shaun fmade everything so easy to understand. Highl Shaun Satterfield was great! Easiest car buying experience of my life. Paperwork went smoothly and Shaun fmade everything so easy to understand. Highly recommend Shaun in Thornton!, More

Buying a car This is a great place to come and get a car. Steve Inga was amazing very helpful and explained the process wonderfully. I really recommend coming here This is a great place to come and get a car. Steve Inga was amazing very helpful and explained the process wonderfully. I really recommend coming here for a car. More

Thank you for best ever buying experience! Thank you thank you echopark for BEST car buying experience ever. Richard (Rick) was fantastic, very knowledgeable, no pressure, he was the only pers Thank you thank you echopark for BEST car buying experience ever. Richard (Rick) was fantastic, very knowledgeable, no pressure, he was the only person we talked to. We were not locked in a room with F&I or salesmanager and beat up😀. Great car and would recommend to everyone!! Thanks again. Lee and Carol More

Best place I've ever bought a car!!! Our salesman, Rick, was wonderful. He was upfront and honest and walked us through all the numbers. We got a great interest rate and they even waited Our salesman, Rick, was wonderful. He was upfront and honest and walked us through all the numbers. We got a great interest rate and they even waited to hear back from all the banks to make sure we got the lowest interest rate before finalizing paper work. He was realistic and informative and I love my new car. I will recommend them to everyone I know that is looking to buy a new car!! More

Poor customer service - scheduled meeting and sold car Young sales professionals that don’t know what they are doing. Called to schedule an appt to look at a specific car - planned to make an all cash offe Young sales professionals that don’t know what they are doing. Called to schedule an appt to look at a specific car - planned to make an all cash offer at asking. When I arrived to the dealership they had already sold the vehicle without giving me a call and wasting my time. Then when I inquired about other vehicles they showed me two vehicles that were more expensive with. More mileage. Would recommend going to a smaller dealership with better customer service. Also employee was rude when I aske why he didn’t call. Named Chris. More

Worst experience ever. I have to convey my disappointment in your dealership. I’ve never had more opposition in buying a car before now. I understand order of operstion I have to convey my disappointment in your dealership. I’ve never had more opposition in buying a car before now. I understand order of operstions, but when I jump through all the hoops to make sure I can get in and out in a timely manner, I would appreciate the dealer to ablige their end of the deal. Neither manager was there when we arrived, no one knew a thing about the deal, and none of the paperwork was ready. Not to mention, Shikar, you neglected to tell us you were off! After driving 6 hours to your dealership, getting greeted by the “ dear in a headlight” look, because no one knew anything about the deal that we had set up the previous night, and having to wait around for another 45 minutes so whoever we were talking to, arrogant and unempathetic, figured out your mess and got us on the road, I will never return, or refer anyone to your establishment. Guys, if neither one of you were going to be there upon our arrival, let us know and tell us to talk to someone in particular, and then you guys convey to them what’s going on. I can honestly say that you guys are the ones that give the rest of the dealers a bad name. Never again. More

Ask for Daniel Gorton After looking on autotrader and cars.com for used Jeep Grand Cherokee Trailhawk's, I visited a few dealerships closer to my home even though Echo Park After looking on autotrader and cars.com for used Jeep Grand Cherokee Trailhawk's, I visited a few dealerships closer to my home even though Echo Park Thronton had one listed $4k less than any other. Similar mileage, same options. I figured these big dealerships would come down in price after seeing what was being offered in the area. They didn't! They wouldn't budge a single dollar. So I went to Echo Park in Thornton. I was greeted by Daniel and explained my day of visiting the big name dealers in Denver. He explained Echo's business model and how they are able to have such a competitive price. In less than 10 minutes I was on a test drive. I ended up purchasing the Jeep, trading in my current car and was out the door in less than 90 minutes. Way quicker than any other care buying experience. If you're in the market for a used car and Echo Park Thornton has what youre looking for, set an appt with Daniel. More

Worst customer services I bought 2 cars a week ago, was never told they only came with one key. Now they want me to pay for the spear keys. They said they would detail my car I bought 2 cars a week ago, was never told they only came with one key. Now they want me to pay for the spear keys. They said they would detail my cars and didn’t do anything, in fact one was not even inspected and should not have been sold to me. The customer experience manages nor their GM Peter Vandenberghe did nothing, absolutely worst service ever, the only reason I give a 1 star is because they had the car I wanted. DO NOT buy cars from them they will disappoint you. More

Exactly Why Used Car Dealerships and Salesman Have a Bad Rap I'm only giving this dealership one star because I don't have the option to give it zero. This dealership is a prime example of why used car sales peo I'm only giving this dealership one star because I don't have the option to give it zero. This dealership is a prime example of why used car sales people and used car dealerships have such a terrible reputation. After my experience here, I'd honestly rather have spent an hour and a half in my dentist's chair having a root canal. It started out fine, and the salesman I was paired with was nice enough. After a test drive and a decision to move forward with applying for financing, it seemed I was on my way to owning the car I wanted. I was a little taken aback when I was shown the interest rate I was approved for (which I was assured was "a great rate", when it actually wasn't), as it was quite a bit higher than I was expecting, but I figured I'd move forward and refinance as soon as I could. The salesman brought to me a stack of paperwork to sign to finalize the deal. When I was almost through the stack, I came across a section of the contract that listed a total amount owed to the dealership that was about $4200 higher than it should have been, considering the sales price of the vehicle, less my down payment. When I questioned my salesman on it, he first acted like he didn't know what I was asking, but then explained that was the total owed to the dealership, including the gap insurance and the dealer's warranty. While he had previously casually mentioned the dealership offered a warranty at a "great price" that he'd go over with me, he never actually mentioned the details of the warranty, nor the cost of it, nor did he mention a word about gap insurance until I found the $4200 difference in my contract. He also never gave me the option to accept or decline either the gap insurance or the warranty; he just put it in, obviously assuming I would not notice or know any better. When I asserted I wanted neither the gap insurance or the warranty, his demeanor toward me shifted instantly, and he became hostile and condescending, insisting I provide him with a reason for declining those options. Our conversation became heated, and I ultimately told him the deal was off and I got up to leave. After asking me whether or not I was buying the car, to which I told him no, he literally kicked his chair and stormed off. While I did receive a call from the manager shortly after I left, to see if I would be coming back to finish the deal, when I explained what happened I received a scripted, insincere apology. After reading some other reviews online about this dealership, I found my experience was not unusual. If you look at this dealer's own website, you can see other reviews, but if you read the fine print, they state they can and will remove reviews with or without reason. I am a reasonable person, and a very nice one at that, until I realize I am being deceived or treated unfairly. I feel it is my duty to warn everyone else out there who will read this to avoid this dealership at all costs. Even if you think they have your perfect vehicle, their deceitful practices and blatant lack of integrity render them completely undeserving of your business. More