EchoPark Automotive Thornton

Great service from Kyle and the GM. But the finance team took their time, probably due to the volume of sales. Once I decided on a car, it took a very long time to get anything done. Not Kyle's fault so no took their time, probably due to the volume of sales. Once I decided on a car, it took a very long time to get anything done. Not Kyle's fault so no blame to him. Also, what I did not like was how carefree a few of the staff was on mask-wearing. Just wear a mask, it's not hard, but much of the staff saw it as optional and no one seemed to care. Masks half down, off, with a useless gator that does not protect anyone, always pulling up. I wanted to get a car, not potentially get covid. More

I was ready to buy a Ford Explorer and I found the exact one I was looking for at the Thornton, CO location. However, during the test drive it was very obvious that the alignment was off and it pulled da one I was looking for at the Thornton, CO location. However, during the test drive it was very obvious that the alignment was off and it pulled dangerously to the right. I informed my Salesman and he said it would be fixed and to come back the next day. I came back for another test drive and it stilled pulled to the right. The manager, Sean, told me that he would rectify the situation and to "hang in there and he would get the issue resolved". Then I was told by the salesman that he would call me when the repair was completed. Five days went by with no word about the repair and then finally the salesman called to inform me that the vehicle had been sold and offered me another vehicle with higher mileage at a higher price. What a sham. Caveat emptor- Latin for "Let the buyer beware" is my best advice to anyone thinking about buying a vehicle from EchoPark. If their customer service and ability to communicate is this bad, do you really think they are doing the 190 Point Vevicle Inspection that they flaunt on their web site? More

My experience with Echo Park was wonderful!! It’s the 3rd car my family has bought from Echo Park and I will never go anywhere else. Sales team was great, finance team was great and the car is great! Keep u car my family has bought from Echo Park and I will never go anywhere else. Sales team was great, finance team was great and the car is great! Keep up the good work! More

This is the second car I have purchased at EchoPark. The prices are already below Kbb and they give a fair price for the trade. The process is quick and hassle free. prices are already below Kbb and they give a fair price for the trade. The process is quick and hassle free. More

Great experience. In love with my new Highlander! Highly recommend looking for your next “new to you” vehicle at Echo Park. Jeremy took great care of us. Thank you! recommend looking for your next “new to you” vehicle at Echo Park. Jeremy took great care of us. Thank you! More

It was a great experience from the time we walked in until we left. Customer Service outstanding. Knew what we wanted to look at. Had it for us until we left. Customer Service outstanding. Knew what we wanted to look at. Had it for us More

Best experience buying a car I ever had. I highly recommend seeing Richard for his professionalism and assistance in the whole process from locating the right car to financing. recommend seeing Richard for his professionalism and assistance in the whole process from locating the right car to financing. More

Radio won’t pair. Lock/unlock on drivers side door stoped working. Rubber seal around windshield starting coming off. Service dept is terrible. Because service department can’t seem to fix anything they wa working. Rubber seal around windshield starting coming off. Service dept is terrible. Because service department can’t seem to fix anything they want me to take it to a dealership to be repaired. They finally agreed they would take it to the dealership. Why have a service dept if vehicles need the dealership to repair them. More

This experience was by far the best, smoothest, no hagglin' journey ever!! My sales human(Vern O) was professional, patient and over the top helpful. Beyond pleasantly surprised. If you are in the mar hagglin' journey ever!! My sales human(Vern O) was professional, patient and over the top helpful. Beyond pleasantly surprised. If you are in the market for a great experience that is fast and thorough at the same time, Echo Park did not disappoint. More

We chose echo park because we knew exactly what vehicle we were looking for and they had several at a lower price than other dealers with the same criteria. Michael was our sales rep and he was professiona we were looking for and they had several at a lower price than other dealers with the same criteria. Michael was our sales rep and he was professional and courteous through the entire process. Pros include no pressure sales and lower prices. Cons would be a fairly long process (four hours), a finance rate almost 2% above what my bank offers (with an 830 credit score) and zero return period. Overall my teen is happy with her new car so it was worth the trip up to Denver for the savings. More