EchoPark Automotive Thornton

FROM DREAM TO NIGHTMARE From Dream to Nightmare: I bought a minivan from this dealership. It started out rather pleasantly. The van was in good condition for the most part an From Dream to Nightmare: I bought a minivan from this dealership. It started out rather pleasantly. The van was in good condition for the most part and the price was marketable. The sales rep that sold us the vehicle was humble, respectful, and hospitable. It was my dream to get a minivan, and the process to purchase the vehicle was good overall. Then came the NIGHTMARE. I had to drive back to this store (>30 min away) the next day, because they made a mistake on the financial paperwork. Then, when it came time to register my vehicle with the DMV (after waiting for almost 3 hours), they told me that the dealership didn't send the title paperwork to the County. I spent my own money to purchase a temporary registration. After calling the dealership, they told me that they would send it to the County right away. After going back to the DMV to get my registration two weeks later (after waiting 2 hours there), the County said that there was something wrong with the paperwork so they sent it back to EchoPark 5 days ago. EchoPark did not send it back (until today I found out later). Either I could spend more of my money for another temp registration at the DMV, or I could go to an EchoPark and get it for free there. Unfortunately, I would have to drive over half an hour just to get a temp registration that I shouldn't have had to get. After the unfortunate result, I spoke with EchoPark, and they told me they sent it to the County today. It's just unfortunate that they didn't do it in time, and they didn't notify me of the delay. They have taken me away from my time with family and at work. I had to spend my own money to rectify their mistakes. ECHOPARK SAYS THAT WE CAN GET THE NEW CAR FEEL WITHOUT THE NEW CAR PRICE. THAT WAS TRUE FOR ME. UNFORTUNATELY, IT DID NOT COME WITH THE NEW CAR PROCESSING. Keep this in mind if you're considering this dealership for your next purchase. UPDATE: After speaking with (and venting at) the title person and manager, they told me I can get a temporary registration at a closer location. They offered me a couple things as compensation for the inconvenience they have caused. I'm thankful they were willing to hear me out. I will change my rating/review once I know they will follow through with their word. More

Interest rate scam! Buyer beware! I am extremely disappointed with Echo Park in Thornton. I stopped by their location on 104th because it’s right down the street from my office. The sa I am extremely disappointed with Echo Park in Thornton. I stopped by their location on 104th because it’s right down the street from my office. The sales guy started off extremely friendly. His whole sales pitch revolved around the idea that they are different than other used car dealers. He said that they have no hidden fees, they are a no haggle dealer, and how they don’t hide anything from the buyer. This sales process took over four hours. I let them know upfront and after my credit check confirmed that my credit score is over 800 and my salary is well over six figures. With perfect credit and over 18 years at my current employer I should have received the current market finance percentage which at that time was approximately 3.2%. They came back with an approval of 6.79%. This dealership Lewers you in with the promise of being easy to work with and fair pricing. They attempt to scam you with literally double the interest rate that you qualify for. I feel that if this is their business model is a smoke and mirrors strategy. In my opinion they are the textbook example of a bait and switch operation. Their practices are not ethical and I found them to be deceiving. I did not and will never purchase from them. After I left the dealership they called me and said that now they were confident they could get me the interest rate that I wanted. I will take my business elsewhere. Buyer beware. More

They don't stand behind their product. We purchased a used 2010 Buick Enclave from Echo Park 1 year ago, we live in Idaho so we did all of the paper work long distance and paid to have it s We purchased a used 2010 Buick Enclave from Echo Park 1 year ago, we live in Idaho so we did all of the paper work long distance and paid to have it shipped to us. When speaking to the sales associate he assured us this car had all of the items we wanted but when we receive the car the air conditioning and the seat heater did not work. Since these were items that we had asked about we assumed that they worked. I contacted the manager at Echo Park and he told me to take it to a local repairman (our Buick dealer) and get an estimate, which I did and faxed it to them. I have spoken to 4 different people at Echo Park over the last year and they have told me each time to have my repairman fax them the paper work which they tell me they have done many times and I still have not heard from Echo Park. I am very disappointed in Echo Park and will never purchase from them or anyone that I can’t test drive the vehicle. I work hard for my money and paid a lot of money for the car and feel cheated by them. More

ECHOPARK Thornton rocks! I would recommend Echopark to anyone who is looking for an simple and quick car buying experience! I purchased my SUV from Shikar who was very knowled I would recommend Echopark to anyone who is looking for an simple and quick car buying experience! I purchased my SUV from Shikar who was very knowledgeable and kind. Skikar took the time to explain to me my trade in value and listened to my needs. Thank you Shikar for making it a pleasant experience for my wife and I. We look forward to purchasing our next vehicle from Echopark! More

Fantastic Experience & Best Price No one beats EchoPark on pricing! Their modern dealership is amazing and super relaxing. Easiest car buying experience ever with no pressure put on me No one beats EchoPark on pricing! Their modern dealership is amazing and super relaxing. Easiest car buying experience ever with no pressure put on me, I made all the choices! Zac was fantastic!!! More

Multiple repairs Bought a vehicle from echo park. My family has purchased several cars from them in the past. Unfortunately pretty disappointed.! The car was purchased Bought a vehicle from echo park. My family has purchased several cars from them in the past. Unfortunately pretty disappointed.! The car was purchased and about 3.5 months later the drive shaft had to be replaced. We get that replaced and then 2 weeks later the passenger presence module goes out. I was also told there were a couple other things wrong with it. I called echo park as I know they pride themselves in the type of inspections they perform on their used vehicles. I do believe that some of the things that has went wrong or is wrong should of been caught with this inspection. When I spoke to echo park they did look into helping me however because the car was 19 days over the 90 day warranty they will not help me at all with the cost of repair. I was not asking for much but some help would have been nice especially with 2 major things going wrong with the vehicle in just a little over 3 months from buying it. I will not be buying from this dealership again.! Please beware and make sure you get a thorough inspection before you buy a vehicle. Just trying to save someone else from the same type of experience. More

Fast and easy, no pressure This is my second car I have purchased from Echo Park. Every time I have come here, they are very patient with me and always take the time to make su This is my second car I have purchased from Echo Park. Every time I have come here, they are very patient with me and always take the time to make sure I am happy with my purchase. They are low pressure and everybody there seems happy to be at work More

The dark side of the next generation of used car dealerships I don't expect one review to sway their rating or dent their image in the least I just hope to warn a few people about how much drama dealing with the I don't expect one review to sway their rating or dent their image in the least I just hope to warn a few people about how much drama dealing with them is so they wont go in unprepared and I really wanted to tell everyone over at EchoPark that... YOU ARE THE MOST HIGH PRESSURE DEALERSHIP EVER YOU LIIIIIAAARRRSSSS -__- Facilities 10/10 (A beautiful building... but I'm not going to live there...) Price 5/10 (Average to on the high side and non-negotiable) Customer service 0/10 (Started good and ended terrible) Haggle free environment 0/10 Car quality 10/10 Coffee machine 15/10 (I want one...) I've never had a more polarized buying experience, Echopark is definitely the next generation of dealerships and I admit I had high hopes for them being something different in no small part because of their excellent rating with everyone here. But while I've bought from every type of dealership over the years I've never come across a dealership which is so bright and promising on the surface and manipulative and difficult to deal with when you get down to business. Their primary sales pitch as Margret put it they are a "Pressure free sales model" and she pushed that very hard. It turns out they don't argue over the price but EVERYTHING else. It turned into a bad joke as she spent the next hour selling an extremely overpriced extended warranty that we repeatedly tried to explain we weren't interested in. It only got worse and Margret more condescending as the night wore on, after the hard sell on the extended warranty there was options and coatings and then all xxxx broke loose when we mentioned that we already had our own lender, something we had setup long before we ever started shopping and had nothing to do with them, they just couldn't accept it and Margret brought in Blake who spent an impassioned and unbelievably hostile 30 min smearing our lender, you would think they killed his dog or something it blew my mind... He claimed he worked for them in the past, implying their BBB rating was terrible, it's actually stellar and so on without any actual proof. The next day he would slip and mention that he "I have no idea how their lending process works I've never dealt with them before" I thought you worked for them Blake why don't you know how their basic process works? We did our best to stay calm and polite but it was crazy intense and high pressure, they brought over 6 people by the end to try and convince us that we had to get our lending through them and they implied but never straight out said no less than 30 times, I kid you not, that the deal would fall apart if we didn't go with them. If you listen to them it seems outside lending doesn't even exist and is impossible. The only reason we didn't we didn't walk out is because the vehicle was exactly what we wanted but... we have regrets... and knowing what we know now would definitely buy from just about anywhere else. We made the mistake of handing them a card for the down payment that they said they wouldn't run since we didn't sign... which they lied about and charged... so we threw our hat over the fence. This evening we had to go back and argue with them for an hour to get an extension to the dealer plate that an extremely angry Blake only setup for 3 days when the standard funding period is up to 7 as they themselves told us. He also lied and said that we agreed to bring him a check the next day when we absolutely never agreed to anything of the sort nor heard anything like that from him. To be honest this only scratches the surface of what an ordeal it was and how many different tactics they used and ways they dragged their feet it's been pretty unbelievable I don't know where they get the energy to do this. It's really messed up to be made to feel like you've committed some horrible wrong simply because you choose not to say yes to a dealerships extra's and OPTIONAL lending. EchoPark is the next generation of used car dealership and in my experience.... they are far worse than the last. More

Questionable Dealings i visited on a Monday and returned on Thursday, the price went up on the car I viewed by $1,200. The guide tells me they re-evaluate prices every 45-6 i visited on a Monday and returned on Thursday, the price went up on the car I viewed by $1,200. The guide tells me they re-evaluate prices every 45-60 days and make the necessary market adjustments. I'm not sure their prices are fair. They stroke you with dialogue about regional efficiency and transparency but felt murky ..... under-the-table dealings. More

Overpriced Facade When you visit you'll be greeted by a "guide" who'll present you with a formulated script about free car washes and no dealer fees. Sounds nice, then When you visit you'll be greeted by a "guide" who'll present you with a formulated script about free car washes and no dealer fees. Sounds nice, then you do some research and find that their inventory is overpriced by 1-3k across the board. I don't care how clean the car is, your're hiking up price to disguise fees, a dishonest practice. You won't be able to miss their ostentatious boastful 'imagine bar' as you enter the showroom, praised as a game changer by their guide troop, but it amounts to nothing more than an Apple Store branded as a car dealer. Sonic's investors hope to "disrupt the industry" by throwing capital at today's "consumer empowerment" market, but I left with the impression of being pandered or stroked by a capitalist front. Consumer expectations continue to increase, and a brand like EchoPark makes sense from an investor's standpoint, but this brand settles in as a brigade of slick iPads distracting amused consumers from overpriced cars. Don't purchase from this window dressed facade, you will pay too much. As Steve Jobs allegedly said, "Good artists copy, great artists steal." ... welcome to EchoPark. Cons: Misleading environment, Overpriced inventory, Dronelike sales people "guides" Pros: Exceptional appraisal process More