EchoPark Automotive Thornton

John made it super easy he was patient with us and extremely helpful.!we seen 3 different cars ended up going for a ram and we love it .! extremely helpful.!we seen 3 different cars ended up going for a ram and we love it .! More

Ruby was amazing and patient when helping us find the car we wanted! I would definitely go back and purchase another car from EchoPark in the future. we wanted! I would definitely go back and purchase another car from EchoPark in the future. More

Wow! I literally have never had an experience like that at a car dealership. Very fast, efficient, and helpful. Kelly has an awesome personality and I'm glad she was the one to walk us through the process. at a car dealership. Very fast, efficient, and helpful. Kelly has an awesome personality and I'm glad she was the one to walk us through the process. Also I love her tattoos :) More

Ashley Chavez was our sales agent. Ashley was patient and answered all of our questions without hesitation. We had an appointment to drive a CRV, and after doing so, we ended up driving a total of (3) vehicl answered all of our questions without hesitation. We had an appointment to drive a CRV, and after doing so, we ended up driving a total of (3) vehicles before making a final decision. Once the decision was made, Ashley was able able to get us out of the business in a reasonable amount of time. I believe that I can speak for most people when I say, dealing with car sales agents is not something we look forward to. Ashley represented Echo Park with enthusiasm and professionalism throughout this purchase. She was never pushy and tried hard to put our needs in a vehicle ahead of the sale. Would I recommend Echo Park in the future? Well I got a good deal on the vehicle, and an excellent sales lady. Yes highly recommended. More

I was nervous about making my first purchase with a dealer but I ended having a great experience! These guys are very kind and are awesome about explaining everything clearly as well as answering any q dealer but I ended having a great experience! These guys are very kind and are awesome about explaining everything clearly as well as answering any questions. More

Friendly, easy, no pressure and fast buying experience. I felt comfortable from the test drive to the final paper signing. felt comfortable from the test drive to the final paper signing. More

Javier Porras was our salesman and was one of the best ! He made it easy and enjoyable . I’ve bought three cars from Echopark and will continue to come back. Highly suggest going to them . Thornton echopark He made it easy and enjoyable . I’ve bought three cars from Echopark and will continue to come back. Highly suggest going to them . Thornton echopark is my favorite one but all of them are good. More

Great customer service. John made the car buying experience easy experience easy More

Awesome customer service Ashley Chavez! You definitely made our car shopping experience extremely pleasant....Thank you for your assistance and attention to detail. We always drive away satisfied! made our car shopping experience extremely pleasant....Thank you for your assistance and attention to detail. We always drive away satisfied! More

Worst customer service ever!! Took 3 months and 40+ phone calls and text messages to get my truck back into get fixed what they agreed to correct at the time of purchase. No reply’s, no call backs, horrible. calls and text messages to get my truck back into get fixed what they agreed to correct at the time of purchase. No reply’s, no call backs, horrible. No Service Dept or sales Rep called back ever! No manager would even speak with me. Then, they tried to tell me I was past my allowed 30 days and they would not fix the items!! Once i finally got my truck back in there, they called me a liar saying “you never called” and told me to bring in my phone to “prove text messages, and my phone bill to prove phone calls!” It took 4 hours for them to just turn me over to a rental vehicle cause they still had not even looked at my truck. Been 3 weeks since my truck was there, that they never fixed and no one has reached out! Still “waiting” on parts to arrive I guess. Worst buying experience ever. To be called a liar! To never get a phone call back! Horrible!! More